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Fred Martin Superstore

(3,250 reviews)
Visit Fred Martin Superstore
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (866) 569-8093 (866) 569-8093
Used (866) 755-8872 (866) 755-8872
Service (330) 576-4360 (330) 576-4360

Reviews

(3,250 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fred Martin Superstore from DealerRater.

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I paid a little more then I would have liked to. Overall...

I paid a little more then I would have liked to. Overall the customer service was great! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

Rich Bacon was very helpful when the cars I wanted wasn’t...

Rich Bacon was very helpful when the cars I wanted wasn’t there in the lot

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Cheryl, Thank you so much for your kind words for Richard, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

Straight forward professional staff. No pressure and...

Straight forward professional staff. No pressure and delivered on everything. Tim answered all our questions overall a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Lori, Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let Tim know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

The salesman was great. I wish the financing/ leave with...

The salesman was great. I wish the financing/ leave with your car was faster. And I was preapproved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Janelle, It's great to hear that Jeff and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

Very clean and organized and fully staffed with polite,...

Very clean and organized and fully staffed with polite, informed employees that strive to make sure you leave satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

It was a great experience from beginning to end. We have...

It was a great experience from beginning to end. We have always liked this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

Quick and well done service appointments, Dale and Dean...

Quick and well done service appointments, Dale and Dean very good. Tim Smith is an incredibly helpful and knowledgeable sales person. Always a great experience at Fred Martin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review, Melanie. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Thank you - Fred Martin Superstore Team

This dealership was the best buying experience I have...

This dealership was the best buying experience I have ever experienced!! Will definitely be back when we are ready for another car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Robert, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

Attentive quick efficient service from the top to the...

Attentive quick efficient service from the top to the bottom during the car buying process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

Was a great car buying experience, would highly recommend...

Was a great car buying experience, would highly recommend Fred Martin Superstore to anyone interested in a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. Dave and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team