Fred Martin Superstore

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

Thank you for taking the time to share your feedback with us, Sandra. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and the team, and we look forward to working with you again! Thank you - Fred Martin Superstore Team

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

Hello There- We are not sure where the miscommunication here began. When we take in a vehicle on trade, we must have the title from the owner in order to fully process the purchase and transfer ownership. Any delay in providing that title will further delay finalization of a deal. Our manager Mark states that you asked to go into his office, which he obliged. There you stated your concerns regarding delays on receiving your plates, and Mark feels he addressed them respectfully and with earnest. We are still in need of the title to your trade vehicle. Any assistance you can provide would be much appreciated, and would complete your purchase. Thank you.

Your manager, Mark, did not address my concerns respectfully, he actually chuckled at the beginning of my explanation of the issue and attempted to dismiss my concerns. I did not delay providing the title. I gave Mark the title for the trade in vehicle when I was in his office. He advised the title & registration would be processed. He guaranteed the title would be "on top of the pile" to be processed the next day. Then he explained that the paperwork I signed when I completed the sale of my new vehicle included selling my old vehicle to the dealership and that paperwork could have sufficed in place of the title. Also, to clarify your response, I did not express concerns regarding delays on receiving my plates, my new vehicle already had a license plate.

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

Thank you for your very kind review. Sean and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Congratulations on your new RAM! Thank you - Fred Martin Superstore Team

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new purchase, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to work with you and that you had such a positive experience with the purchase of your two RAM vans. We thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear, Olivia, you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team