Reviews
Everything was great but I have never been contacted yet...
Everything was great but I have never been contacted yet to repair my hood like they said they would. Was told they would call in 5 to 10 days. No call yet, planning to call myself
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thanks for letting us know about your service experience. We strive to provide each of our customers with a positive experience and apologize for the lack of communication that has led to a long wait time. If you'd like to discuss further, please leave your contact information so we can reach out. Thank you - Fred Martin Superstore Team
Lisa was nothing but a pleasure to deal with.Honest and...
Lisa was nothing but a pleasure to deal with.Honest and professional!! Will certainly refer anyone looking to purchase a new vehicle. Five star service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Darrell! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new vehicle and thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team
I have bought my last 4 vehicle's here. They are very...
I have bought my last 4 vehicle's here. They are very friendly and professional. They always have great deals. The process takes forever that is the only downfall.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amanda, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team
Everything was great besides the one lady she was...
Everything was great besides the one lady she was extremely pushy. Other then that the only other thing was I wasn’t given an option on vehicles but the one I was offered I took because I loved it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team
I got the hookup on one of the last rubicon’s from my...
I got the hookup on one of the last rubicon’s from my salesman Scott. He was very helpful and fought hard to get me a good APR! Highly recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott was able to assist you with the purchase of your Rubicon. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team
Dave was very helpful in finding me the perfect vehicle...
Dave was very helpful in finding me the perfect vehicle as well as trading in my current lease. The whole experience was fast and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us, Jennifer. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team
Awesome customer service. They were very patient with me...
Awesome customer service. They were very patient with me while I picked out the right vehicle. Very friendly and helpful with all my questions. I was very pleased with my purchase and my sales man!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team
I am a repeat customer. Make the car buying process...
I am a repeat customer. Make the car buying process easy. Jeremy was very friendly and helpful. He found exactly what I was looking for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, Julie, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team
The dealership is managed and all the employees are very...
The dealership is managed and all the employees are very friendly and helpful. Our salesperson was very informative patient on our selection of a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team
I found what I was looking for and Jeremy in Sales and...
I found what I was looking for and Jeremy in Sales and Rhonda in finance were great. I did realize as I was driving home (45 minutes north in Cleveland) that there were no floor mats with my used 2020 Pacifica. Also, while I have a service appointment set up locally, I’m not sure why the van was even for sale with the camera not working or why this wasn’t mentioned before I drove down there. Vehicles are more expensive these days and while you have to pay for what is available, I feel my purchase was incomplete.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car