Reviews
We have bought our last 6 Jeep’s from Fred Martin. We...
We have bought our last 6 Jeep’s from Fred Martin. We have always had a great experience. I would recommend them to everyone we know.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your repeat business, it's great to hear that we were able to get you exactly what you needed! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
Shawn our salesman was excellent he managed to sell me a...
Shawn our salesman was excellent he managed to sell me a new truck when I was only looking at used ones and really was not in the market to buy at the time. 👌👍
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Shawn provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
They are only there to sell cars they don't inspect any...
They are only there to sell cars they don't inspect any of their used cars.. and they will push junk on people and when it blows up 2 months later they will charge you the full price.. even send it to collections without notice.. then put a lien on all your property.. DO NOT GET AN IN HOUSE LOAN THEY WILL TAKE EVERY DIME YOU MAKE. I've been dealing with it for over 12 years for a car I drove for 2 months before the engine blew and they refused to fix it.. if I could I would warn everyone not to buy a used car from Fred Martin..
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jeff, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com
I called your dealership and got Daylor Neal, told him...
I called your dealership and got Daylor Neal, told him what I was looking for and the next day he found exactly the right car for me. He handled everything so efficiently and professionally and I was so pleased at how I was treated and that same day I was able to drive home the car that I wanted. This dealership really cares about its customers and so does it salesman. Thank you so much for making me a happy customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well working with Daylor and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team
Scott was very helpful and super nice. Highly recommend...
Scott was very helpful and super nice. Highly recommend buying a car from him. Also, the staff seemed friendly and helpful as well. I would recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team
Nothing good to say. Salesman didn’t listen to anything i...
Nothing good to say. Salesman didn’t listen to anything i told him. What could have been an easy trade in, turned into a nightmare. Someone messed up the payoff for trade in, next thing i know im getting harassed by the salesman saying im $800 short. This should have been corrected before it was finalized. I have a great company i finance with and fred martin refused to deal with them. I had to bring them a check. They also waited 3 weeks to payoff my trade in. So that loan stayed on my credit for the rest and possibly the following month. I told them i wanted to wait until tomorrow to do this wit my bank. They refused to listen. They ran my credit a dozen times over 2 or three days instead of calling my or calling my finance company. I understand dealerships get a kickback from the banks they use but i have roughly an 800 score. I dont need a dozen inquiries for an approval i already have.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com
I was very pleased with the customer service from the...
I was very pleased with the customer service from the floor manager John, to Rhonda the finance agent. They went out of there way to make me a very satisfied customer along with a few helpful tips. Their mission is to get the Consumer what they want and that they did!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team
Sean Levert was amazing and one of the nicest people I’ve...
Sean Levert was amazing and one of the nicest people I’ve met! Helped us even when I couldn’t make up my mind!! Love my new Jeep Cherokee L!! Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Katie, for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Sean was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team
Everyone was very nice. They made car buying pretty easy....
Everyone was very nice. They made car buying pretty easy. Worked to help make it work for my buget. I would recommend them for any of my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team
Friendly and to the point. Communication was great and...
Friendly and to the point. Communication was great and cars were clean and everything was pretty much ready to fo when we got there. Good Job Scott Sanders
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that Scott had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team
