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Plaza Cadillac

(1,816 reviews)
Visit Plaza Cadillac
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,816 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

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Mr Steven over at The service department is amazing he’s...

Mr Steven over at The service department is amazing he’s taking care of my Cadillac every single time I go there and always works with me with my schedule very professional and always willing to help any customer get their vehicle issues resolved in a timely and professional manner. Rick Jimenez over in sales is also super awesome every time I drop my car off for service he always happens to be walking by and we chat for a little bit hoping in the next few weeks or few months I stop by to pick up an Escalade for Mom hopefully before Mother’s Day and I’ll be going to Rick for that thank you Plaza Cadillac for your amazing team and service hands-down always a good experience comparing it to other dealer services for other cars I own like my jaguar or BMW you guys are top-notch love you guys !!!!!! -Joseph “JD” Rodriguez

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Thank you guys!!!!!

Service center employee met me when I pulled in pointed...

Service center employee met me when I pulled in pointed to where service writer was, checked in I had an appointment kept me informed when car would be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service with a smile. No need to clip coupons,...

Great service with a smile. No need to clip coupons, loyal customers always get the best deal, as well as, a very clean car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The staff in the service Department top notch, explained...

The staff in the service Department top notch, explained everything in detail just like it was their own car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always a great job clean waiting room and rest rooms,...

Always a great job clean waiting room and rest rooms, they have been servings my vehicles for at least five years

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Steve informed me of the concerns with my car and it was...

Steve informed me of the concerns with my car and it was properly documented on the paperwork. Informed me that my car was going at a certain time and it was. Great job to Steve and Thank you !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I received great Customer Service .My salesperson...

I received great Customer Service . My salesperson Nathan Craigie was phenomenal. I would recommend him to stay anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best dealership I have ever been to I have purchased many...

Best dealership I have ever been to I have purchased many vehicles in the past and I can tell you that without a doubt they are the most professional , honest, and friendly people I have ever done business with I will continue to go there for my next Cadillac needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service desk employees are courteous and efficient....

Service desk employees are courteous and efficient. Safety recall was accomplished in a reasonable amount of time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

There is not space here to provide a full disclosure of...

There is not space here to provide a full disclosure of my dissatisfaction. Suffice it to say, my car was in your service department a solid 3 weeks. Less than 48 hours after picking up the car, it DIED yet again. I have never received such unreliable, poor service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I am really sorry that you were dissatisfied with the service. Please contact with information so I can look it up and investigate. Patrick