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Herb Chambers Hyundai of Auburn

(1,605 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(1,605 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2017 Elantra

Crystal was GREAT, she explained the leasing process to me and helped set it all up for me, I've never had Bluetooth before, she was very patient and had to explain things a couple of times. She did it with a smile and delivered everything promised to me. A very pleasant experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! I really appreciate your feedback on working with Crystal. We trust you are enjoying your new Elantra and we look forward to the opportunity to serve your automotive needs for many more years to come! Thank you for sharing your story. Best, Rusty Clifford, General Manager

Fast and easy

It was a good buying experience. All the sales team worked together to get me my new car. Thanks to everyone for making it happen

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Lisa, for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Rust Clifford, General Manager

Left with satisfaction and relief

After working with Jeff (sales rep.) I knew I was in the right spot. I felt at ease and with no push at all. I knew I wanted a Hyundai, I just needed to know which location was going to better serve me. I found my dealer here at Herb Chambers Hyundai. Thank you all for you collective work and time, working with me. Great experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to post such great comments about your experience with Jeff. We work very hard to provide our guests with exceptional customer service, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your business and for taking the time to let us know about your experience with our team. Sincerely, Rusty Clifford, General Manager

New Tucson

I loved the new Tucson as soon as I saw the new body style and when I had gone in for service I found myself looking at the new one! My salesman Gill went through all the differences between my old one and new one and was very honest with pricing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Adam and Gill provide to our customers and we'll be sure to pass along your kind words. Congratulations on your new Hyundai, we appreciate your business! Best, Rusty Clifford, General Manager

Financing

It's not the dealership that I would not recommend, but Hyundai Corporate. I may be driving a Hyundai and really like the car, but I will not recommend Hyundai to anyone. The staff at the dealership were great. I would not recommend the dealership, not because of the people working there, but because Hyundai Corporate would not extend a promotional mailing offer that was evidently mailed too late to take advantage of. Then to add insult to injury, they would not even fiancé the car. As much as I like the Hyundai car, the next time round I will probably look for a car maker who would at least finance the car and stand behind their promotions when they are the ones who screwed up by mailing it late.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New Car

Jeff was excellent and answered all my question. He also showed me how to set up my blue tooth,my radio and went over manual with me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Meagan and Jeff provide to our customers and we'll be sure to pass along your kind words. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Best, Rusty Clifford, General Manager

Crystal is excellent! See her today!

I am not a picky person when it comes to vehicles. I want it to be comfortable and function as advertised. Period. Crystal took her time, spoke through the details with me about the vehicle, how the integrated technology functions, the different performance modes, and other details. I will refer my friends and family to her without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Alan! We take pride in providing exceptional customer service and I'm so happy our team was able to do exactly that. Enjoy you new Hyundai and thank you for your business! Best, Rusty Clifford, General Manager

Great experience at Herb Chambers Hyundai

My initial contact was Natasha who was very helpful. Bought my new Sonata with Crystal. She took care of everything and helped get the price I wanted. Great service and fast delivery, I am very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Bob! We appreciate your business and we look forward to serving your automotive needs for many more years to come. Best, Rusty Clifford, General Manager

Elantra Lease

My dad brought me here a few weeks ago after he saw a deal online. I instantly liked the elantra 2017 so did my family. We worked with the awesome sales representative Meagan who did all the initial paperwork. Unfortunately, we couldn't get the car right away due to our insurance situation right away. However, we came back and got ourselves an even better deal on the same car in my favorite color! Thanks Adam! We had a pleasure working with Hyundai Auburn. I definitely recommend the dealership especially Meagan. Thanks Meagan!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback! We're so happy to hear that Meagan and Adam were able to assist you with your Hyundai Elantra. Thank you for your business and we look forward to assisting you again in the future! Best, Rusty Clifford, General Manager

excellent

was well taken care of and found purchase pleasant, was pleasure dealing with crystal, would recommend dealership to other people. wish all dealers dealt with customers this way

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this terrific review! I'm so glad Crystal was able to assist you with your purchase. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! Kind Regards, Rusty Clifford, General Manager