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Herb Chambers Hyundai of Auburn

(1,605 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 4:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(1,605 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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They very knowledgable, friendly and professional.

They very knowledgable, friendly and professional. They took good care of my car , talked to me about the recommendations for my car and answered all questions. I was waiting while my car was serviced and didn’t have to wait longer than expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad our team could get you taken care of faster than expected! Thank you for trusting Herb Chambers Hyundai of Auburn with your vehicle! We'll see you at your next appointment!

Bill was very helpful with checking to see if my warranty

Bill was very helpful with checking to see if my warranty work was started or not. Come to find out the person that originally took the information never started my claim. He was prompt and followed through with ensuring I was updated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks for the five stars! We're glad to hear that Bill could assist you during your visit with us. We hope to see you back! -Herb Chambers Hyundai of Auburn

Jimmy was friendly and helpful.

Jimmy was friendly and helpful. It made my experience quick and easy. The wait was about the time that he mentioned it would take for the recall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We hope you won't hesitate to reach out if Jimmy & the team can be of service again in the future! - Herb Chambers Hyundai of Auburn

The vehicle we went to look at was as advertised and our

The vehicle we went to look at was as advertised and our experience purchasing it went very smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review your experience! We appreciate your business and hope we have the opportunity to work with you again in the future! - The Herb Chambers Hyundai of Auburn Team

Just want to say working with William at Herb Chambers

Just want to say working with William at Herb Chambers Hyundai if Auburn has been a joy. Since I purchased my vehicle from them many years ago It has only been serviced by them. Th experience I get starts with baking an appointment. Other than this past year where we need to schedule service well in advance to be seen (understand the circumstances though) they do have your best interest and your vehicles when servicing. They are very transparent, provides me with upcoming services that my car will need at certain mileage recommendations and cost estimates. I highly recommend William and his staff for all your automobile servicing needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are glad to hear that you enjoyed the purchase experience, Nancy! We hope that you continue to enjoy your visits and look forward to your next service visit! Thank you! - Herb Chambers Hyundai of Auburn

Martin sells Vehicles customized to meet the individuals

Martin sells Vehicles customized to meet the individuals financial needs. Brandon, Eric, and all others will generously assist you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this positive feedback! Martin & the team appreciate your support and look forward to your next visit with us here at Herb Chambers Hyundai of Auburn!

Customer Service is not a priority with them.

Customer Service is not a priority with them. I'm from out of state and my Hyundai was broke down and they couldn't be bothered to look at it till the end of January! Do you not understand what out of state, broken down means? You couldn't even look at it? This is the third Hyundai dealership I've dealt with in 4 months and will never go back to another one. My vehicle went to another auto shop who cares about customer service and they have my business now because they showed me they wanted my business and they're not lacking for customers. Herb Chambers stands for one thing only, money! And that's not just my opinion. I wouldn't waste the time it takes to lift my pinky to dial any Herb Chambers dealership.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your visit with us wasn't the most positive. We apologize that the wait for a service appointment with us was booked out so long and that we couldn't help you during your crisis. We invite you to reach out to us directly so we can try and assist in your next visit with us. Rusty Clifford - General Manager - rclifford@herbchambers.com

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Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for rating Herb Chambers Hyundai of Auburn five stars!

Always a pleasure to deal with whether buying a new car

Always a pleasure to deal with whether buying a new car or servicing the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're honored to have you as a Herb Chambers Hyundai of Auburn customer! Thanks for your continued support - we look forward to seeing you next time!

Always friendly, always lets me know what’s going on,

Always friendly, always lets me know what’s going on, speedy check out, car looks great after being washed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review, Patricia! We're so happy that our team provided you with a clear service appointment! We look forward to seeing you next time! Herb Chambers Hyundai of Auburn