Harr Toyota

I have bought a lot of cars over the years and this was by far the worst experience I’ve ever had couldn’t get the car though the shop after I purchased it told me it was done when it wasn’t and said they would deliver the vehicle to us and didn’t. Also told us they were going to do something for our trouble then never did that wouldn’t recommend them to my worst enemy

High-pressure tactics and lack of transparency. Don’t go here if you want a transparent, straightforward buying experience. We confirmed our visit via text the morning of our appointment and told our salesperson, Nanna, exactly when we would be arriving that afternoon. He confirmed the truck was available, and we specifically asked to be notified if anything changed. We arrived as scheduled and took the truck for a test drive. The minute we got out of the truck after the test drive, we told Nanna we wanted it. Instead of moving forward clearly, we were stalled and kept in the dark. We were given vague answers and told someone else was “there,” without any clear explanation of what that meant. We were then told to sit at a table with no explanation and left waiting. After more time passed, we walked up to the desk ourselves to find out what was going on, and only then were we told someone else was already buying it and it was “whoever pays first,” despite us not being given a fair chance to proceed. The timing and the way it was handled made it feel like our test drive was used to trigger urgency with the other buyers while we were out driving the truck, and we ended up wasting our time. At the same time, there was heavy pressure from Nanna and a manager behind the desk to finance through the dealership even though we already had a pre-approved loan. After that, they tried to steer us toward an older vehicle on the lot. If a vehicle can be sold during a scheduled test drive, that should be disclosed upfront. If a customer says they want the vehicle, they should be given a clear path to proceed. That is not what happened here. The process felt like deliberate stalling and high-pressure tactics, not an honest transaction. We left to buy elsewhere and would not recommend this dealership.

Biggest liars in the new car business that I have ever encountered. I spent 45 min going over the vehicle I wanted with payment terms. I filled out the credit app got approved with Toyota financial then when I went to sign paperwork the monthly payment increased from what they told me they could do so they lied to me and tried squeezing a few more dollars out of me. Of course I told them then lied and it wasn't right what they did to me as I had everything all agreed before signing papers. I'd stay far away from this dealership they weren't honest with me at all.

Sabrina was amazing with all the things that had to with new 4Runner I purchased Jim

WOW!!! Just AMAZING experience. I know there are many reviews you can read but mine comes from years of experience. This was my 40th, YES 40th vehicle purchase. Not only did Marty ( the fabulous GM) take TWO Teslas in trade with a fantastic price, but the absolutely stunning Yesenia ( finance director AKA rock star aka owner) worked a miracle and got me financed in a beautiful 2025 Lexus RZ. The price was phenomenal but the process was OUTSTANDING!!! Literally the best dealership I have ever purchased a vehicle at. Each time we walked in and out of the dealership there were people opening both doors like we are royalty to the sales manager Jose personally working hard to get ME into the vehicle I wanted. This is not your typical dealership. It’s a family. A unified business where they all work together towards a common goal. This allows the buying process to transition smoothly and efficiently. The fabulous Aleah was my very own car buying connoisseur. She has a deep knowledge and refined approach to purchasing a vehicle. Aleah was extremely well versed in many aspects of the car buying experience and a complete fashionista with those heart shaped glasses. Most salespeople make more from manufacturer bonuses so the incentive to purchase a Toyota vehicle is higher for them, yet Aleah never once tried to sway me in either direction. Aleah was extremely smart, professional and efficient. We didn’t spend the typical 12 hours at a dealer. When the Finance Director (aka bonita mariposa) stepped in, Yesenia was the most personable humble woman I’ve ever met. Yesenia was not only the type of woman you notice in a crowd for her striking beauty, but that beauty shined from within. Yesenia is just a kind, compassionate soul who truly cares about people. Harr Motors makes you feel like you matter and in a world filled with so much noise and chaos, it’s nice to have a dealership who makes you feel like they have your best interests at heart. I will never forget this car buying experience and I hope to one day, pay their kindness forward in life, because life is incredibly fragile and we never know what our future holds so learn to dance in the rain because this life is just a dress rehearsal for the next.

Sabrina A was so very helpful to my 86 year old mom while leasing her new car. I would highly recommend her, thank you Sabrina for making my mom’s experience so pleasant!

I had a fantastic experience at Harr Toyota. My salesman was Harr and he was absolutely terrific. I couldn’t have ask for a better experience. My car was delivered to me , which was unexpected and I appreciated that very much!!!!! My car was delivered to me the very next day. Nana had all of my paperwork ready for me and everything was done in timely manner!!!!! I would definitely recommend Harr’s to anyone and would go back to Harr’s. Thank You soooooo much Nana job well done awesome customer service!!!!!!

I scheduled an appointment at Harr Toyota for June 11, 2025, to purchase a 2019 Toyota RAV4 XLE that was advertised online as Toyota Gold Certified with a clean vehicle history. I did my research, confirmed details ahead of time, and came with cash in hand, fully prepared to buy the car. When I arrived, I was assisted by a salesperson named Nana, who immediately told me the SUV had a severe mold problem. He showed me pictures of the vehicle completely dismantled from the inside and said it wouldn’t be ready until July. I asked to see the car myself and was shocked to find it stripped and clearly not drivable. None of this was disclosed beforehand. To add to the confusion, Nana then said that because of the year, the SUV was actually Silver Certified, not Gold — even though it was advertised as Gold Certified. Between the false certification, the undisclosed damage, and the car being in unusable condition, I felt completely misled. After all that, I was still questioned about why I wanted the vehicle — despite having done my homework, scheduled an appointment, and arrived ready to buy. This experience felt like a bait-and-switch, and a complete waste of my time. I left disappointed and frustrated. I cannot recommend Harr Toyota to anyone looking for transparency, professionalism, or honesty.

Lulu was great. We shopped around at a few places and Lulu was the most direct and honest and helpful person we've met. We came in from Boston and Harr was worth the drive. Super helpful and got a great car and got a good price on my trade-in. Would definitely go back and would definitely recommend. Lulu was excellent and I totally recommend her.

TOTALLY AWESOME!!!! This is my second car from Harr Toyota and the first experience has been awesome. The Harr Team are very knowledgeable and professional. They will go the extra miles to ensure your happiness. Martin Duffner aka Marti is a star guy… he makes anything happen!!! I noticed he is more interested in your happiness rather than just selling you a car. I am super happy with my car purchase and is now a life customer at Harrs Toyota Gold Star Blv. I gave a five star rating because there is only five stars on the rating scale, but in truth and in fact Harrs deserves a 10 star ratings. Marti am telling you, you are doing a superb job at Harrs. Thanks for your awesome support.