AutoMax Preowned Framingham

I was in need of a new car. My father recommended them as he had purchased through them. The facility was in pristine condition. It was a very neat and tidy place. Everyone was friendly and willing to help. I didn't have to ask once for help. I was working with Paul DiCarlo who is by far one of the friendliest car salesman I have had the pleasure to work with. He never got angry, or impatient when I was test driving vehicles. He was extremely funny and pleasant. He was very patient and specifically said, "Take your time. I want you to pick the car YOU want and feel great with." We even left the Framingham store to go to the Marlboro store because that's where some of the cars I wanted to test drive were. He took us in his vehicle and was able to hold conversation with us (my father, and my fiance) like he was our friend! He knew what he was doing and made sure I had all knowledge of everything I needed to know. I have already recommended several people to him specifically because of his great customer service. What other salesperson do you know that patient? Not to mention how affordable their prices are! I got a 2011 Dodge Nitro with 31,000 miles on it for under $17,000. Fantastic. Dan in the finance dept. was unbelievably knowledgeable. He made sure I knew everything about everything and didn't hesitate to answer any questions I had. He was well spoken and spoke with confidence and from experience. He was able to help get me a great deal on financing. These guys are the real deal. Go to them. You won't be disappointed.

Salesperson was nice. Signing the paperwork and picking up the car took literally hours longer than anticipated. (This was partly because of my insurance company, however) Then, there is an issue with the car I bought that was not taken care of. I have been back once and I have to go back and leave it for a day. They are not providing me with a rental car, only if they keep it for more than one day. Such a hassle that makes this purchase regrettable.

The whole process from beginning to end was stressless....I'm surprised it only took 2 1/2 hours to complete entire transaction. John was very pleasant and helpful and the finance officer was also very nict.

Although in the beginning the customer service was great, Automax never followed through with their promise. After spending $35,000 on a BMW X5, I was promised a free second key. Multiple phone calls to Robbie and a month and a half later, still no key. The lack of professional ism and salesmanship have been incredibly frustrating. I'm dealing with BWM from now on.

I recently bought a Chevy Trailblazer from Automax, Framingham & received excellent service. My salesman was Paul DiCarlo & was extremely helpful, friendly & knowledgeable. I also had the same type of service from Bill with regards to the financing of the auto. I highly recommend Automax, Paul & Bill to my friends & family for their auto needs. Regards, Cyrus

I recently purchases an Audi Q5 and it was the best car buying experience I've ever had. Paul Dicarlo was my sales person and he was knowledgeable about the inventory, the car I purchased, and making the transaction happen seamlessly. Paul made buying a car enjoyable! I love my car. Thanks Paul.

My wife n I were in search for a vehicle n just driving along rte 9 decided to stop @ automax. As we were looking around a salesman approached us n introduced him self as Isaac. What a gentleman, very courteous n friendly. We were still undecided, but he was able to convince us. So we ended buying an honda accord 2010. He took care of everything. We were very impressed n pleased with Isaac.

Robby, was the best sale's person I have ever worked with. He was not pushy and very honest. I bought a used audi A4 2009 and I couldn't be more happy with it. He made the whole situation less stressful great guy. I suggest everyone who is looking for a car give him a call. Alexandra, New Bedford MA

When my '97 VW GTI VR6 failed its safety inspection it was time to scan the Internet. I found Automax Preowned (onlynicecars.com) on car.com with a carfax report on a 2012 VW GTI 2.0L Turbo w/6-speed manual transmission - and only 398 miles. Almost too good to be true. Although I was looking for used cars rather than new - this was used previously as a fleet vehicle with low, low milage. My contact there was Issac for Sales and Dan for financial approvals. Issac was very professional and a great guy to work with, and Dan approved my approach to financing with no problems. A trip to my credit union and bank and two days later the car was mine with my old car going to auction on trade in. The car actually had 432 miles on it by the time I test drove it and was very impressed with what I expected from an essentially (new) VW GTI. Issac answered all of my questions about the car that I wanted to know, and was terrific at making me feel comfortable working with him and explaining all of the paperwork involved (including the RMV registration). Ditto for Dan on the financial end of things and explaining the purchase contract. Everything was upfront and on the table - just the way I like it. Kudos to both Issac and Dan for the great service they provided me in purchasing this car.

I am thinking about buying a used car, I stopped by the dealership and spoke to a Paul Dicarlo- He was very knowledgable, there is an excellent selection of high end cars.When the time comes I will definately return to Paul to make my purchase. Will recommend Paul to my friends in the market for a car.