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Mercedes-Benz of Westmont

(1,315 reviews)
Visit Mercedes-Benz of Westmont
Sales hours: 8:30am to 8:00pm
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Sales
Monday 8:30am–8:00pm
Tuesday 8:30am–8:00pm
Wednesday 8:30am–8:00pm
Thursday 8:30am–8:00pm
Friday 8:30am–6:00pm
Saturday 8:30am–6:00pm
Sunday Closed
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (888) 604-1276 (888) 604-1276
Used (888) 480-8127 (888) 480-8127
Service (877) 838-0825 (877) 838-0825

Reviews

(1,315 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Westmont from DealerRater.

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I would like to express my utmost satisfaction with the

I would like to express my utmost satisfaction with the service provided by Jimmy Fieco. His professionalism and dedication were evident throughout the entire process. Jimmy consistently treated us with fairness and ensured a positive experience. I am thoroughly pleased with my 2023 GLC Coupe and acknowledge that this excellent outcome would not have been possible without Jimmy Fieco's invaluable assistance. I wholeheartedly recommend his services.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Service was very professional and welcoming.

Service was very professional and welcoming. Kimberly took the time to listen to what we were looking for and very attentive to our needs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! Don't hesitate to call us if you ever need anything. Be safe on the road!

From the sales team to the service department, our

From the sales team to the service department, our experience at MB of Westmont has been exceptional.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nicholas, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

From the sales team to the service department, we’ve

From the sales team to the service department, we’ve consistently had an exceptional experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Harry knows me as a loyal customer.

Harry knows me as a loyal customer. I came back to MBWestmont for annual oil and check up. I think the prices you charge for engine, trans, and diff oil is outrageous. Even with a 10% coupon, $4,300 is going to make me look at other brands to replace two autos in my garage with one new one.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi William, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (630) 537-0313 so we can discuss your experience further. We look forward to hearing from you.

As always very pleasant atmosphere.

As always very pleasant atmosphere.My service manager Brian Reed exceptional,polite,honest and keeps his promises.Quality of service excellent.Thanks to all who were involved in my car service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we are pleased to hear you had such a positive experience with us, Michael! Don't hesitate to call us if you ever need anything. Be safe on the road!

Bought a used 2013 nissan Altima in late December.

Bought a used 2013 nissan Altima in late December. Not even 2 months later and the transmissionh is busted. The cost of a transmission replacement is close to what they were selling the car for.

Rating breakdown (out of 5):
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Buying process
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Nicholas, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (630) 537-0313 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Brian was great to work with.

Brian was great to work with.He communicated often throughout the process. Will reach out to him directly in the future for any service needs. Thanks Brian!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Always great to be at a dealership that gets things done

Always great to be at a dealership that gets things done the 1st time the correct way and the service advisor listens and get the job done

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Earl and Chris are awesome.

Earl and Chris are awesome. All staff are very courteous. My 4th MB from this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!