Kelly Jeep Chrysler

Kelly Jeep Chrysler was the second dealership I visited and the experiences were night and day. The first dealership tried to sell me a brand new car with a very large scratch and continued to harrass me for weeks afterwards. Yamen was very professional, kind and easy to work with, so much so that I have been thinking about my experience with the intent of writing this review since May! I would highly recommend working with this dealership and Yamen and will most certainly return in the future. Thanks, Yamen!

Shopped with AutoTrader.com for our area. Found the exact vehicle we were looking for, year, model, color and options. Seeing we were in another state, first correspondence was by email. This was very quick in response time. We set up an appointment to view our choice and schedule a test drive. When we arrived was greeted most impressively. Everything went exceptionally well. We were sold, everyone we worked with were professional and courteous. We finished all the paperwork and bought the vehicle in less than two hours. Our sales consultant delivered the car, we finished the minor paper work and we now have the vehicle we wanted. We are more than satisfied with everythng from start to finish and would recommend the Kelly Jeep and the Kelly Auto Group to any one who is looking for a new or used vehicle. Once again we thank you for how we were treated.

We had a great experience dealing with Janet Gadsby. We would highly recommend Kelly Jeep Chrysler to anybody who's looking for a non-pressure approach to buying a new/used vehicle.

My husband and I worked both with Janet Gadsby and Rob Page at this dealership. We have bought many cars and this was our first "new" car purchase. Janet was very knowledgable about the cars and features and really made this experience really stress free and exciting for us. She stayed late with us at night and then came back in the next day on her day off to accommodate us in picking up the jeep. When everything was said and done Janet climes into our newly purchased vehicle , along with our rambunctious 3 year old and helped us figure out our new ride. She did not make us feel rushed or that any of our many questions were a inconvenience. I would definatly do business with her again. She was awesome to work with. Buying a car can be uncomfortable, trying to negotiate on both parts I'm sure . Janet for some reason just made that uncomfortableness less awkward. I did not go home feeling over whelmed or anxious. We left feeling excited and happy. Hope to come back soon and trade in the dreaded minivan! Rob Page has incredible patience. Our insurance company could not get there information straight and either could I. Being a military family and on the move a lot allows us to have a temporary residence, permanent residence, as well as a place to " garage a vehicle" too confusing to me but Rob worked all day with a smile on his face and got the registration in our hands before we left. He knew that we lived a distance away and he really tried hard so we would not have to come all the way back. I have not seen customer service like this team in along time. Rob has a great personality and is easy to work with. I changed my mind so many times about options and extras. He worked with me and helped me make the best decision for our family. The rest of the team is really great as well. We were there for a while trying to get things done with my insurance company and everyone at some point stopped up say hi or talk to my 3 year old. The employees were handing her balloons and trying to keep her occupied as we were on the phone with our insurance co. Kelly Jeep is the place I will recommend to all my girls and my husbands coast guard buddies that are all stationed in Boston! Thanks Kelly Jeep, especially Janet and Rob!

I have nothing but glowing things to say about Kelly Jeep. Two excellent sales team members recently helped me with the lease of a new 2104 Grand Cherokee Limited. I could not be happier. Scott Lassiter worked with me a couple of weeks ago when I was beginning to look at new cars. He took me on the initial test drive, explained the vehicle and actually talked hard numbers. He respected the fact that I was just starting the buying process and did not pressure me. That impressed me. After test driving a number of competing vehicles, I decided on the GC. When I went back to Kelly to make a deal, Scott was not working that day so Janet Gadsby handled the transaction from that point on. Janet is a real professional who knows how to take care of her customers. She answered all my remaining questions about the GC, showed great attention to detail and an understanding of my needs. Kelly did not have a GC Limited on the lot with the color combination / options I was looking for, so Janet helped me search through the vehicles that were in-transit from the factory to Kelly. After I picked one that was close to, but not exactly, what I wanted, Janet - on her own initiative and without any suggestion from me - located the EXACT color combination / options that I was looking for using Jeep's database. Although my GC was on its way to another dealership 100 miles away, Kelly did not hesitate to do what it took to get me exactly what I was looking for. Even though it must've cost Kelly something to get my GC (at least to have a driver make the 200-mile round trip), they still set a great price for the new GC and gave me a very fair price for my trade in. Janet communicated frequently and clearly while we were waiting for my car to arrive at the other dealership, and handled the delivery thoroughly. Everything about the process of getting my new GC was top notch - fair, honest, smooth, low pressure and hassle-free. By the way, I had the same fantastic experience with Kelly Jeep when I purchased a new Jeep Liberty from them back in 2004. Kelly really does make it easy. I have no hesitation highly recommending Janet Gadsby, Scott Lassiter and Kelly Jeep.

Three years ago I started leasing my very first Jeep Wrangler; it was the realization of a long-term dream that I have had since high school. Janet Gadsby handled the sale and I have only great things to report about our interactions. She was helpful and positive throughout the whole experience and her follow-through after the sale was second to none. She also recently helped with the transition from Lessee to OWNER, which was handled with professionalism and patience. I hope to drive Jeep Wranglers for the rest of my life, and I will undoubtedly be purchasing them from Janet Gadsby at Kelly Jeep/Chrysler.

My experience working with Jeep was nothing short of amazing! The help that Justin gave me was over the top, and I couldn't be any happier with the end result leasing my Jeep Compass. Just was very professional in handling my transition from Toyota to Jeep, and gave me phenomenal recormmendations that wound up helping me tremendously. There was never a time that Justin made me feel uncomfortable about my purchase, and he was able to work with the team to provide me with the exact car that I was looking for. I will undoubtedly return to Jeep and recommend my friends for service there as well. Thank you!

It was good to have a great experiance with car shopping for a change. The salesman I had (James Moore) made what is useualy a very painful, and stressful process, a painless, and enjoyable one! He really went out of his way to to make things happen. He was very knowledgeable about my vehicle, and spent time with the learning process for me. I truley would recommend to anyone I talk to that is looking for a car, not only Kelly Jeep Chrystler of Lynnfield, but also James Moore! I do have a friend who loves my 2014 Grand Cherokee Summit so much she plans on taking her husband there sometime soon!

From start to finish this purchase was a very positive experience. Scott was friendly, courteous, informative and above all, patient. He listened to my requests and needs and fulfilled them much to my expectations. He never once made me feel pressured and that is the reason he got the sale. I will be calling Scott soon to see if he can help my husband into a new jeep.!!

Very happy with our new Jeep Wrangler and our overall experience with Kelly Jeep Chrysler. The sales and delivery processes were smooth and efficient and I would gladly recommend Kelly to friends, relatives and colleagues considering a Jeep purchase.