Reviews
fantastic everything
I worked with Janet, who was fantastic. She was very patient, well knowledged and and extremely helpful assisting me to the choice that best suited me. I even drove away that day with my new car. Couldn't have gone any better.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love hearing that d123! It's great when you can come into our dealership and leave that day with your new purchase. Congratulations, and thank you for working with Janet. If you need anything at all please don't hesitate to let us know.
Fun time purchasing my Jeep!
As a fluke, I visited Kelly Jeep Chrysler this past weekend to finally put to bed my desire to have a Jeep Wrangler. I was just planning on test driving the Jeep to make sure i really didn't like the way it drove, so I wouldn't want one anymore. Cristina approached me in the lot said "hello", listened to my "demands"for what I wanted in my Jeep "IF" I decided to purchase one. Boy did she hear what I had to say. She brought around a white Jeep Wrangler Unlimited, with everything on the car that I spoke of. I was bound and determined not to like it so I would no longer obsess over this Jeep. We completed the test drive and I was hooked! I enjoyed the "banter" we exchanged throughout the whole process. When I arrived to pick up MY Jeep, Cristina greeted me with the biggest smile! I wasn't sure who was more excited me or Cristina! Thank you for making what can be a stressful purchase, fun and exciting. I LOVE MY JEEP!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Beach Bum, we're so happy for you and YOUR new Jeep Wrangler purchase. It was absolutely the right decision to make to stop by on a whim to verify your love for the Jeep Wrangler. We're glad that you found the entire process with Cristina to be so enjoyable and it makes it even better that you got the vehicle you really desired. Congratulations on taking home YOUR new Jeep Wrangler and if there's anything we can do for you and your dream Wrangler, please don't hesitate to reach out to Cristina or any member of our Kelly Jeep Chrysler team.
Nice and Easy.
Shopped several dealers and none were as transparent as Kelly was, between pricing for my trade and vehicle price minus all incentives and any programs we qualified for. Painless process we were in and out in less than 3 hours combined!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving Yamen, Anna, Erin, and our Kelly Jeep Chrysler dealership a review Higs2013. We love hearing that you felt we were the most transparent dealership - it's definitely something we take pride in at all of our Kelly dealerships. We're always transparent to make the entire process as easy honest and quick as possible. Congratulations on your new purchase and we hope you'll consider us again whenever you need anything - from service and parts to a new vehicle!
Top rate dealership
As a federal fiduciary for my 100% disabled military veteran younger brother, and as a sales minded businessman with a financial background, I found Kelly Jeep to be the only dealership that provided an excellent price with a sales process that sustained integrity and honor from beginning to end. We looked at Nissan, Chevy, Ford and a couple others. I highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Daniel, we'd like to start off by saying thank you to your brother for his sacrifice for our country. There is not enough words to describe how thankful we are for what he has done for all of us, so please understand how honored we are to have been able to work with both of you. We're truly humbled by your review and we are glad that you both found our dealership to be satisfying for your needs. Thank you both for working with Cristina at our dealership, and once again, we cannot tell you how much we appreciate your younger brother's service to us and to our country.
To The Rescue
I needed to get into a car quickly and with the right pricing, Kelly Jeep, in particular Sales Associate Dave Strazzere walked me thru the process patiently in a short amount of time, but more importantly SUCCESSFULLY. I'm very happy with the Jeep Compass I bought, and I'm very happy with the way I was treated at Kelly Jeep, Lynnfield.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Tim for working with Dave and our Kelly Jeep Chrysler dealership. We're glad to hear that Dave took you through the process swiftly and successfully. The Jeep Compass is a great vehicle to have and we're appreciative that you chose our dealership to work with. Please don't hesitate to let our team know if we can do anything else for you and thank you so much for sharing your experience with us.
Informative, Stress Free Experience
Pablo recently helped my wife and I lease a new Jeep Cherokee - Limited and the process could not have gone more smoothly. Pablo was informed and professional, and we particularly thought his demeanor throughout was exceptional. He even went the extra mile when it came to the insurance cross over, allowing for us to pick up the car a day early to accommodate our schedule. Thanks so much Pablo! We highly recommend this dealership for a great car buying/leasing experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you and your wife Mike for working with Pablo and our dealership for your new Jeep Cherokee Limited. Congratulations on your new purchase, we're very happy for you both. It means a lot to our dealership that you had such a smooth buying experience at Kelly Jeep Chrysler and we hope you'll work with us again for any of your Cherokee needs. Please don't hesitate to let us know if we can do anything else for either of you Mike. Have a great day!
Christina made this an experience I truly enjoyed.
Christina was by far not pushy , instead she listened to my wants and needs. Guided me in the right direction for my budget so that my experience was smooth and pleasant. Christina put me in the jeep of my dreams and i couldn't be happier , as well as I made a friend. She will be my go to person forever . They are very lucky to have her!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We couldn't agree more Kathy, we're very lucky to have Cristina as a member of our team at Kelly Jeep Chrysler, and we're proud to hear she was so helpful and informative to you on your recent visit to our dealership. Thank you very much for taking the time to let us know about your experience and congratulations on landing the Jeep of your dreams! Please don't hesitate to let us know if there's anything else we can do for you.
Easy and no pressure
Christina did a great job at providing us the information we requested, showing us the vehicles and no pressure sales. The experience was fast and efficient.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Cristina and our dealership trailhawk2016. We're glad to hear that she provided you with all of the information you needed and made the experience so quick and easy. If there's anything else we can do for you in the future to make your experience even better, please don't hesitate to let us know.
Finance Person doesn't know his product
My experience was not all positive ; 1. They don't tell you that you only get $500 off if you go through Chrysler financing which offers extra high fees. Incentives are taken away if you don't take the exorbitant rates for financing. Lucky to the man that they did give it to but they refused me after many attempts 2. Trades: Please stop telling me that it costs the company money for taking my trade and then not offering much for my trade. That is your business; you are a car dealership! 3. Favorite saying " your getting the best deal" Really... would they ever say to a consumer "keep pressuring me because this deal I am offering you isn't that great" ? 4. Most IMPORTANT: If the finance person (Larry) can't explain his own product when I ask questions and gets frustrated: how is that any incentive for me to purchase extra insurance??? He didn't provide any value for me to purchase! (ie: gap, simonize, extended warranty, wheel and tire). 5. Justin and Lucas were polite, knowledgeable, men. They went the extra mile to answer all of my questions
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi Linda, thank you for your review. We apologize if you felt as though the information regarding incentives and trade-in value was not as you expected. We are always up front about all of the incentives offered on our vehicles and customers must qualify for them for us to apply them to the purchase of a vehicle. We list all incentives for a given vehicle online and in-person our dealership. Your trade-in was correctly valued, and we're sorry if it did not meet your standards but we assure you it was competitive with what other dealers would value it at. Our dealership would be happy to answer any other questions you may have. Thank you Linda.
Strained at best!
The overall sales of the vehicle was cloudy at best. I was supposed to have been told about the Internet price Only if I went thru Chrysler financial there would be an additional $500.00 off. They did give it to me after awhile. They did not give me much for my trade either. Also was not explained how the service department Worked.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We're sorry to hear about the miscommunication on your recent visit with our dealership Richard. In regards to your trade-in, our dealership correctly evaluated the value and we apologize if it did not meet your standards of what it may have been worth. We're always competitive with the evaluation of trade-in vehicles. If you have any questions, we encourage you to reach out to our dealership - we're more than happy to answer them for you. Thank you.