Reviews
Today’s service was better than my last experience.
Today’s service was better than my last experience. David was friendly, very helpful with making decisions about what services to purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with David! Feel free to reach out to us if you need anything. Have a wonderful day.
Everyone was very accommodating every step of the way.
Everyone was very accommodating every step of the way. I will go there when I buy my next vehicle and I will continue to go there for their service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I brought my car in for a noise in the right front tire
I brought my car in for a noise in the right front tire when I go over bumps. Was told it is the actuator in the ABS system. It’s not acceptable. On a brand new car I should not have to listen to scraping and grinding every time I go over bumps and put the brakes on.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and we apologize for your disappointment. We’ll review further with you directly. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.
The purchase process was straightforward, swift, and
The purchase process was straightforward, swift, and pleasant, and the selection of items was quite impressive. Akeem, the financing manager, facilitated the process with ease, and Isaac ensured everything was taken care of from the moment I arrived.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Abimael, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Bruce Brewer in the Service Department is the BEST
Bruce Brewer in the Service Department is the BEST Service Rep I have ever dealt with at *any* dealership, not just IRA Toyota. Customer Service = 10 out of 10! Had an issue, part was put on back order for several months, Bruce arranged the complimentary rental. Then after repairs had subsequent problem with the engine, parts needed replacement. Bruce arranged the repairs, and IRA absorbed the total price/cost, plus put under warranty! Bruce Brewer at IRA Toyota is the BEST!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Erik, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Cust Serv rep was friendly, knowledgeable, helpful and
Cust Serv rep was friendly, knowledgeable, helpful and curteous.! Technition was fast. Car was ready sooner than expected.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Service department was great especially Angel.
Service department was great especially Angel. Who is very courteous and extremely helpful that is one of the reasons I keep bringing back my car Angel pimento
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. If you're ever in need of more help, please let us know!
The purchase process was straightforward, swift, and
The purchase process was straightforward, swift, and pleasant, and the selection of items was quite impressive. Akeem, the financing manager, facilitated the process with ease, and Isaac ensured everything was taken care of from the moment I arrived.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Very pleasant and helpful they took my car right in
Very pleasant and helpful they took my car right in called me in an appropriate amt of time with problem and my car was fixed early afternoon next day . Denise was my advisor pleasant professional and very helpful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
P�simo servicio solo paga el carro a uno y le quieren
P�simo servicio solo paga el carro a uno y le quieren sacar asta la sonrisa todo s�per carro y se supone que si compran llantas te dan balanceo gratis ple 2 a�os eso estafa
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you the information and we’re sorry to hear of any concern. We’re glad to review this matter further however we’re unable to reference any servicing with the information provided. Please contact the team or the general manager Mark Giovanni at 978-739-3718 so that we can further review this concern.