Reviews
They explained what I needed, told me why and I trust
They explained what I needed, told me why and I trust them to do the right thing!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service and recall work done in an excellent and
Service and recall work done in an excellent and professional manner. Thanks Ed Alcantara for the service advice and explanation of what my vehicle needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Just had to get some maintenance done on my 2015 Toyota I
Just had to get some maintenance done on my 2015 Toyota I got at Ira six years ago. Process is always easy, transparent, and convenient. Out the door before noon - thank you Ira!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, it's experiences like yours that really keep us motivated! We can't wait to see you again, have a great day.
Edwin was very good from start to finish from Ira Toyota
Edwin was very good from start to finish from Ira Toyota of DanversGot me my rides and took care of my car and done before noon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Edwin to be so supportive during your experience here at Ira Toyota of Danvers. If you have any further questions, please give us a call. We're always happy to help!
I had a very good sales rep, but there was a few bumps in
I had a very good sales rep, but there was a few bumps in the process because I have a bad health condition. I get exhausted. I ended up being there too long on the original purchase day
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We apologize for any inconvenience caused by the long purchase process. Our team takes pride in providing top-notch service and we are happy that our sales rep was able to assist you. We wish you all the best in your health journey. Ira Toyota of Danvers Team
We made an appointment in advance for an oil change on
We made an appointment in advance for an oil change on our 2020 Hylander. We arrived on time. After waiting an hour and a half I sought out the associate we were assigned to. He checked and told us that the service people had not started work on the car. At his suggestion we left the dealership. We will need to find someone who would appreciate the job of changing the oil and filter in our Toyota. It’s the last time we will be dealing with Ira Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback and we apologize for what occurred. The vehicle should have made it more quickly through the process. We have reached out to you directly to further review this matter. We appreciate your consideration and you're welcome to contact the general manager Mark Giovanni at 978-739-3718 to further review.
Best dealership I?
Best dealership I?ve ever visited. The service was excellent. Would highly recommend. I have purchased for vehicles over the years at this location. Keep up the good work!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day.
Was wondering what was taking so long for typical
Was wondering what was taking so long for typical service, especially after phone call with service assistant who said the car would be ready by 9:00. According to receipt, car was ready at 8:48. At 10:00 had to text and inquire if car was ready. Have never run in into this problem before.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Best dealership I’ve ever visited.
Best dealership I’ve ever visited. The service was excellent. Would highly recommend. I have purchased for vehicles over the years at this location. Keep up the good work!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your positive comments about Ira Toyota of Danvers! Thanks again for the recommendation, and have an amazing day!
Very clean, pleasant people always smiling!
Very clean, pleasant people always smiling! Always a pleasure to do business with IRA Toyota! Will definitely send friends and family your way?Love IRA Toyota!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Suzan, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.