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Herb Chambers Lexus of Sharon

(6,928 reviews)
Sales hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 regional dealer award
View 20 awards
2024 regional dealer award 2024 state dealer award 2023 state dealer award 2020 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(6,928 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Lexus of Sharon from DealerRater.

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Definitely a class operation

Marc Vigor is always a pleasure with whom to deal. A professional in every way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sheldon, Thank you for taking the time to share your experience with Marc here at Herb Chambers Lexus. We strive to make the new car buying experience as enjoyable and easy as possible. I appreciate your encouraging words and we look forward to serving your automotive needs for many more years to come! Sincerely, Michael Shafman General Manager Herb Chambers Lexus

Robert is a great professional person to deal with. We...

Robert is a great professional person to deal with. We are lover of Cadilac and GM, but Rob's humble and polite salesmanship changed us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for this wonderful review of Herb Chambers Lexus! I really appreciate you taking the time to share your experience with Rob. I'm pleased to hear that your visit was pleasant and efficient and that you drove away satisfied. We're honored to have your recommendation and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Michael Shafman General Manager Herb Chambers Lexus

I thought that everyone was very courteous and friendly...

I thought that everyone was very courteous and friendly and there was a large selection of vehicles to choose from. The salesman (Sanjay Khairmode) and the technician (Nick Pacheco) were very helpful and returned my calls promptly whenever I had any questions. I am 77 years old and have been buying cars for more than 50 years so I am not surprised at anything that I encounter when buying a vehicle. I do like the fact that Mr. Herb Chambers allows his customers to provide feedback regarding the experience of buying one of his vehicles. I enjoyed working with the Salesman Mr. Khairmode and the technician Mr. Pacheco and I would not hesitate to recommend them. I thought the facility in Sharon was one of the best I have ever seen and it was spotless everywhere I went. It certainly has a great atmosphere with a numerous selection of vehicles. It's good to have a resource like Mr. Pacheco because driving the RX350 is like driving a smart phone.......there are quite a few functions one needs to learn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Excellent sales experience

This was our first experience with Lexus and it was excellent! We purchased a new RX350 from Omar Adams on April 6th. Omar was knowledgeable, pleasant, and patient. We are extremely happy with our overall sales experience. I highly recommend that you see Omar when buying a new Lexus...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review! I'm so glad to hear your first Lexus buying experience went as smoothly as it did and that we were able to provide you with a vehicle that met all of your need. The Lexus RX 350 is truly an awesome vehicle and just in time for Spring! Omar is so knowledgeable and really enjoys providing guests with the best customer experience. I know he'll appreciate your very kind words. Thank you again and we look forward to serving your automotive needs for many more years to come! Sincerely, Michael Shafman General Manager Herb Chambers Lexus

Excellent Service

I just purchased a new Lexus and my sales consultant Ming "Sam" Li was outstanding. He was very personable and professional. He answered all of our questions in detail. The Herb Chambers Lexus employees were very courteous and professional. I recommend anyone that is looking for a lexus to visit this dealership. You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Gino, Thank you for the glowing review! We strive to make the car buying experience as enjoyable as possible for all of our guests. Our staff is dedicated to your 100% satisfaction. On behalf of Sam and everyone here at Herb Chambers Lexus of Sharon, we greatly appreciate your business and your recommendation to friends and family. Thank you again and we look forward to serving all of your automotive needs in the future. Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Sharon

John Allen, Rocco, Clayton, and Kolls were great!

I just wanted to add this on to my previous review.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service, and quick problem solving

My husband and I intially had a great expereince with lexus,then had a small problem after a mistake that was made on our trade-in and payments, but after meeting with the manager and the director of finance, everything was fixed quickly and to our benefit. The service was excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience here at Herb Chambers Lexus. I?m happy to hear we were able to assist you and your husband with your new vehicle and I apologize for the problems you experienced. We strive to provide all of our guests with the best customer service and sometimes we fall short of that, but I sincerely appreciate you allowing us the opportunity to make it right. We value your patronage and look forward to serving all of your automotive needs for many more years to come. Sincerely, Michael Shafman General Manager Herb Chambers Lexus

I'm loving my new Lexus, Omar!

I just purchased a new Lexus convertible and I am very happy with it. Just wanted to say a few words about the Herb Chambers Lexus dealership in Sharon. My sales consultant, Omar Adem, was extremely knowledgeable and attentive to my requests...I could hardly keep up with him; he really was very responsive with all aspects of the process. If he didn't have an answer off the top of his head, he got on the phone, or talked to a technician and got the answer. The facility itself is extremely well thought out and actually beautiful with floors so sparkling, spic and span, even in the service area! A pleasure to buy a car where customer service seems to be a top priority with everyone. Keep it up!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We were looking for a used car and met Bill Kessler who...

We were looking for a used car and met Bill Kessler who took us on a tour of the dealership showing us the service area and the beautiful cafe! We were very impressed with the dealership with the amount of cars that we were able to select from! We had been to 3 other dealerships and noticed that the used car looked much nicer here and about the same price so we picked out a nice 2010 RX350 and have been driving it for 3 weeks now! We tell all our friends about this place now and feel like we made a wise business decision choosing this dealership! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Congratulations on your beautiful new Lexus RX 350! I'm thrilled to hear how happy you are with your experience with Bill here at Herb Chambers Lexus of Sharon. We aim to provide the best customer experience and Bill is truly a testament to that. I'll be sure to pass on your kind sentiments. Thank you for your recommendation and for taking the time to share your encouraging words. We look forward to serving your automotive needs for many more years to come! Sincerely, Michael Shafman General Manager Herb Chambers Lexus of Sharon

Excellent Service

I recently purchased a 2010 Rx 350. I was more than pleased with the service I received. My Sales Associate Ming Sam Li was awesome. He made my car buying experience a memorable one. I feel as though Mr. Ming Li went that extra mile to ensure my comfort. He made me feel at home. He ensured I was placed In the proper vehicle according to my price range. I was able to see several vehicles before making a final decision. Mr. Li was professional, courteous and patient throughout the process. He answered all my questions with promptness without hesitation. He also made sure I received the best value for my trade in vehicle. He was extremely knowledgeable of the Rx I purchased. He made sure I understood all the many features of the vehicle and even involved my son in the teaching process. Mr. Li returned all my phone calls with promptness and kept me informed throughout the entire process. He explained all aspects of the extended protection. He is truly an A+ to his profession. My son who is 15 also commented on how comfortable Mr. Li made him feel. When I'm ready to purchase my next Rx I truly hope Mr. Li will still be with your company. Everyone at Herb chambers were so nice. I'm very happy and love the Rx I purchased. I highly recommend Herb Chambers lexus of Sharon and (Ming Li) on your next car buying experience. Thanks Mr. Li.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new Lexus RX 350! Thank you for posting such encouraging words regarding your experience with Sam here at Herb Chambers Lexus. We strive to provide our guests with a professional and enjoyable experience and Sam is truly a testament to that. I?m thrilled to know we?ve exceeded your expectations and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Michael Shafman General Manager Herb Chambers Lexus