Reviews
It was very easy setting up an appointment at Clay Subaru in Norwood to service my Forester when it hit 100,000 miles. I don't normally use Dealers for service, but decided to for this mileage occasion. One of the services performed was replacement of spark plugs. I guess I should have asked for the old plugs, so I could see their condition- but in the end I didn't need to. As I was performing my own oil change about 1500 miles later, I discovered 2 of the old spark plugs had been bouncing around in the plastic panels underneath my motor all that time. Not very happy that after being charged dealer prices, they could not even take the time to remove the plugs entirely from my vehicle. Doubtful I will be going back there.
It was very easy setting up an appointment at Clay Subaru in Norwood to service my Forester when it hit 100,000 miles. I don't normally use Dealers for service, but decided to for this mileage occasion. One of the services performed was replacement of spark plugs. I guess I should have asked for the old plugs, so I could see their condition- but in the end I didn't need to. As I was performing my own oil change about 1500 miles later, I discovered 2 of the old spark plugs had been bouncing around in the plastic panels underneath my motor all that time. Not very happy that after being charged dealer prices, they could not even take the time to remove the plugs entirely from my vehicle. Doubtful I will be going back there.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback. I'm glad to know you found the appointment setup easy, but I apologize for the oversight with the spark plugs. We pride ourselves on providing thorough service and clearly, we missed the mark here. If you're open to discussing this further, please reach out so I can better understand what happened and see how we might make things right. Thank you, Tom Clay, General Manager - (781) 762-2400 ext. 3989 - [email protected]
Griselle is the best service advisor. She made it very easy and she is very nice.
Griselle is the best service advisor. She made it very easy and she is very nice.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Henry, thank you for your support of Griselle and Clay Subaru!
This is my second time purchasing a car from Clay Subaru and they have made it a great experience each time! The process was seamless and easy. Will was knowledgeable and friendly as I purchased a new Forester. No gimmicks and very straightforward process. I would definitely recommend Clay to anyone who is looking to purchase a new car!
This is my second time purchasing a car from Clay Subaru and they have made it a great experience each time! The process was seamless and easy. Will was knowledgeable and friendly as I purchased a new Forester. No gimmicks and very straightforward process. I would definitely recommend Clay to anyone who is looking to purchase a new car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lauren, thank you for returning to Clay Subaru and choosing us again for your new Subaru Forester! We're thrilled that Will made the process seamless and enjoyable. We look forward to assisting you in the future. Safe travels!
Very nice and knowledgeable staff. I was greeted by a service department head who. Assured me my warranty would be accepted. I’d recommend and go back again 👍
Very nice and knowledgeable staff. I was greeted by a service department head who. Assured me my warranty would be accepted. I’d recommend and go back again 👍
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We are so happy to hear that you had a great experience at Clay Subaru with our team. We look forward to seeing you again!
Olivia is an exceptional service advisor and has over the course of 2+ years as an owner has continued to impress with her care and knowledge. Service is huge difference maker for me and Clay is without doubt the best I’ve dealt with.
Olivia is an exceptional service advisor and has over the course of 2+ years as an owner has continued to impress with her care and knowledge. Service is huge difference maker for me and Clay is without doubt the best I’ve dealt with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your feedback made our day! We are thrilled Olivia continues to impress you with her outstanding service. Thank you for choosing Clay Subaru and we look forward to impressing you again in the future!
ALI is an honest professional who offered me different options without the high pitched volume of sales pressure. His knowledge combined with his calm and friendly manner allowed me to take time to process the information and make an informed decision … thank you Ali
ALI is an honest professional who offered me different options without the high pitched volume of sales pressure. His knowledge combined with his calm and friendly manner allowed me to take time to process the information and make an informed decision … thank you Ali
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your thoughtful feedback! We're delighted to hear that Ali provided you with such a comfortable and informative experience. We truly appreciate your business and hope to welcome you back to Clay Subaru in the future. Enjoy your new car!
Service was quick and efficient. Rosa, staff person, was amazing. Very diligent and clear on the report related to my car. A+ overall.
Service was quick and efficient. Rosa, staff person, was amazing. Very diligent and clear on the report related to my car. A+ overall.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback about Rosa and the team, Otoniel! We appreciate your business and hope to see you again at Clay Subaru!
Will made the buying experience an easy process. He listened to my needs in a car and gave me an OTD price that was printed out in a professional way and not just written on a sticky note so I could see what I was working with. As long as my new Crosstrek keeps on running the way it is supposed to, I am happy that I went with Clay Subaru with Will’s help.
Will made the buying experience an easy process. He listened to my needs in a car and gave me an OTD price that was printed out in a professional way and not just written on a sticky note so I could see what I was working with. As long as my new Crosstrek keeps on running the way it is supposed to, I am happy that I went with Clay Subaru with Will’s help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Boone, thank you for sharing your experience working with Will! We are delighted to hear that he made the car-buying process easy and transparent for you. Enjoy your new Crosstrek! - Clay Subaru
I bought a 2026 Subaru Forester 1 week ago. My sales advisor was Matthew Lidonni and sales manager Laura Schiffer. This was my 2nd time buying a car at Clay Subaru. Four years Laura Schaffer, then a sales advisor, helped me buy a used car. She was so helpful I returned 5 years later. This time I had the same very positive experience with Matthew Lidonni. Both he and Laura are very engaging and there is no push to buy a car. They want you to buy the best car for you. At one point I said I said I was going to test drive a RAV 4 and they thought that was fine. I highly recommend this dealership. Julie Milton,ma
I bought a 2026 Subaru Forester 1 week ago. My sales advisor was Matthew Lidonni and sales manager Laura Schiffer. This was my 2nd time buying a car at Clay Subaru. Four years Laura Schaffer, then a sales advisor, helped me buy a used car. She was so helpful I returned 5 years later. This time I had the same very positive experience with Matthew Lidonni. Both he and Laura are very engaging and there is no push to buy a car. They want you to buy the best car for you. At one point I said I said I was going to test drive a RAV 4 and they thought that was fine. I highly recommend this dealership. Julie Milton,ma
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Julie, thank you for choosing Clay Subaru again and for sharing your experience with Laura and Matthew! We wish you many safe miles in your 2026 Subaru Forester!
Broken door mirror. Giselle and crew set me straight quickly. Thank you Kevin as well
Broken door mirror. Giselle and crew set me straight quickly. Thank you Kevin as well
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tom, thank you for the great review of Giselle and Clay Subaru!