Herb Chambers Honda

Very courteous. Excellent work. I arrived on time and they were ready. The wait was short

I have been coming here for service for a few years, and they are always professional, knowledgeable, and just generally really nice to deal with. From the young men at the door when you drop your car, to the service dept, to paying the bill (I know, right?) Specifically, Sean is always amazing (the best!) and Janet and Dairith (sp?) at the payment desk. I am always confident and comfortable that they will direct me as to what needs to be prioritized for service. Thank you!

I went to Herb Chambers Honda of Boston on Saturday, February 14th. I was interested in purchasing a new car and trading in my 2025 Honda Civic Hybrid Sport Touring. I initially saw the vehicle in which I was interested in the exterior color I wanted at Herb Chambers Honda of Burlington. I exchanged emails with the very helpful Sales Associate there named Stephen, who assured me the car could be transferred to the Boston location close to where I live. I had exchanged texts with Myles at the Boston site. I had an appointment for Saturday afternoon but something came up and I emailed Myles that I needed to reschedule. He informed me the sales event was ending Saturday (which I discovered was a lie as it went through Presidents Day). I asked for Alfredo, the Sales Manager as Myles had directed me. I was connected with Keith one of Sales Specialists. I told him the vehicle in which I was interested (which again was at the Burlington site), gave him the payoff amount on my trade in, told him the amount I was putting down towards the new car, and that I wanted to finance the new car for 5 years. He initially seemed confused about the vehicle I wanted. He then came back with a proposal which had finance interest rates in the high 8s and 9s such that my monthly payment would be over 100 dollars more than I paid on my current vehicle. When I pointed this out he responded that I must have put down more of a down payment on my current vehicle (which was not true). The offer for my trade in was ridiculously low as my current car had low mileage and was in good condition and coincidentally, which I purchased from this same dealership. I told him that I was not interested and got up and walked to the door. He came after me and reprimanded me when I did not respond initially to him calling my name. He then urged me to come back in and see if I could get a better finance rate through Honda Finance. His manner was abrupt and rude. By that time, the damage was done and I left. I then received a voice mail message from Alfredo, the Sales Manager, as well as texts who explained the initial high rates are required to be presented first, then if people qualify credit wise, a lower rate may be found (something Keith never mentioned to me). He urged me to return to speak directly with Finance. I also received an email from Tom, the General Manager, the following day who also offered to have me directed to Finance. I told both of them that I was no longer interested in doing business with them. I did recommend that the Sales Specialist with whom I interacted needs a review on how to interact appropriately with customers. The General Manager said he would speak with his entire team. I had a very positive experience when I purchased my current vehicle at Herb Chambers Honda of Boston 15 month ago. Unfortunately, I would no longer recommend Herb Chambers Honda of Boston unless you want to be low balled (if you have a trade in vehicle) or given misleading high finance rates or want overall poor customer service.

Mary was the BEST! She was real and honest. She is the reason I bought my new car. I can?t express how happy I am! Thank you Mary!

I have been a long time customer here, but after my last visit, I can't say enough good things about this dealership. Sean DeSilva and Susan the District manager were absolutely phenomenal in helping resolve my most recent issue, from explaining the issue to me in detail, and working hard to get my car fixed as expeditiously as possible. Sean and Susan and true professionals in their field, provide excellent customer service, and I know because of people like Sean and Susan, I will continue to do business there.

I've been going here for years and Sean Desilva has been my go to person for every problem. He was transparent about prices and have always had my best interest at heart. He gets my car in and out as quick as he can. Not only that, he always give the best recommendation for car care. Definitely recommend going to him if you need a problem fixed or any questions at all, he'll for sure help you find a solution. Best guy to go to in a pinch for car problems.

I had a horrible experience but the sale woman and financial advisor didn?t do their job by explaining the breakdown down to each step of the process. I will never go back nor will I ever recommend anyone for going there.

Sean DeSilva was great to work with on service I needed done. He answered all the questions I had and gave me pricing I asked about. It was nice to have great customer service on a Friday morning and head off to work with no issues!

Sean Desilva made this service experience very easy. Great service especially the transportation to and from the dealership. Thanks for your help!

The service is very good The service advisor is very helpful and knowledgeable to work with