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Herb Chambers Honda

(3,302 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2026 consumer dealer award
View 5 awards
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2015 consumer dealer award

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Reviews

(3,302 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Honda from DealerRater.

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Sean was incredibly helpful and remarkably patient. He made my maintenance visit simple and pleasant.

Sean was incredibly helpful and remarkably patient. He made my maintenance visit simple and pleasant.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

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Everyone at Honda of Boston was wonderful to work with when I traded my 2020 Pilot in for a 2023 Honda Passport TrailSport. I had wanted this SUV for a long time. They truly stood by their Certified Plus vehicle by repairing some previous damage that was found after the sale was finalized. Working with manager Tom Pasquarella was unlike any other interaction I’ve had with a dealership. His professionalism, attention to detail**,** and customer**-focused communication were second to none. I traveled quite a distance for this purchase,** and he truly valued my time.

Everyone at Honda of Boston was wonderful to work with when I traded my 2020 Pilot in for a 2023 Honda Passport TrailSport. I had wanted this SUV for a long time. They truly stood by their Certified Plus vehicle by repairing some previous damage that was found after the sale was finalized. Working with manager Tom Pasquarella was unlike any other interaction I’ve had with a dealership. His professionalism, attention to detail**,** and customer**-focused communication were second to none. I traveled quite a distance for this purchase,** and he truly valued my time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I had service done on my 2025 Honda Accord on 9/5/2026 and as usual things went well and Sean made my appointment stress free. Sean DeSilva was great as always and made sure my car was in excellent condition when I received it after the work was done. He's the best in the business, a true professional and a great asset to Herb Chambers Honda Boston.

I had service done on my 2025 Honda Accord on 9/5/2026 and as usual things went well and Sean made my appointment stress free. Sean DeSilva was great as always and made sure my car was in excellent condition when I received it after the work was done. He's the best in the business, a true professional and a great asset to Herb Chambers Honda Boston.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your review! Happy motoring!

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Sean was great and very kind throughout the whole process! He made the whole process smooth and easy. 10/10 would recommend.

Sean was great and very kind throughout the whole process! He made the whole process smooth and easy. 10/10 would recommend.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Shane, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

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Sean was very professional, would highly recommend his services , it was a pleasure working with him.

Sean was very professional, would highly recommend his services , it was a pleasure working with him.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi jduffy761, thanks so much for rating us so high! Be safe on the road!

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Sean DeSilva took care of me and was considerate of my time and service. Very hard worker and values his customers! I would refer him to anybody that needs service done on their car!

Sean DeSilva took care of me and was considerate of my time and service. Very hard worker and values his customers! I would refer him to anybody that needs service done on their car!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great rating! We are always happy to help!

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Fabulous service and great staff! When I brought my car in at 8:45 a.m. for a recall issue, Sean in service said they'd need it for the day, but would call me if it was ready earlier. He called at 12:30 to let me know it was all set, and I was thrilled. Check-in was effortless, thanks to Sean. I'm definitely giving him a five-star rating!!!

Fabulous service and great staff! When I brought my car in at 8:45 a.m. for a recall issue, Sean in service said they'd need it for the day, but would call me if it was ready earlier. He called at 12:30 to let me know it was all set, and I was thrilled. Check-in was effortless, thanks to Sean. I'm definitely giving him a five-star rating!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are delighted to see this rating! Have a great day!

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Sean was absolutely amazing with getting my car serviced! He made sure I was completely taken care of, gave me good advice on the best services for my car, and kept me updated throughout the service. I'm always nervous about getting my car serviced as a young woman, but he kept me informed and made me feel heard. I highly recommend him, and everyone at Herb Chambers Honda in Dorchester. Thank you Sean!

Sean was absolutely amazing with getting my car serviced! He made sure I was completely taken care of, gave me good advice on the best services for my car, and kept me updated throughout the service. I'm always nervous about getting my car serviced as a young woman, but he kept me informed and made me feel heard. I highly recommend him, and everyone at Herb Chambers Honda in Dorchester. Thank you Sean!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

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The service at this dealership is wonderful! I’ve had the pleasure of working with Sean DeSilva and I know every time I walk in whatever I need to get taken care of will get fixed along with receiving a high level of customer service. A great place to trust for all your Honda car needs!

The service at this dealership is wonderful! I’ve had the pleasure of working with Sean DeSilva and I know every time I walk in whatever I need to get taken care of will get fixed along with receiving a high level of customer service. A great place to trust for all your Honda car needs!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Natalie, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

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Sean went above and beyond to get my car issues sorted out. By far, the best service advisor I have ever had the pleasure of working with. Like the other reviews have already mentioned, if there's anything you need help with, is THE MAN.

Sean went above and beyond to get my car issues sorted out. By far, the best service advisor I have ever had the pleasure of working with. Like the other reviews have already mentioned, if there's anything you need help with, is THE MAN.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Steve, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

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