Herb Chambers Honda

Fabulous service and great staff! When I brought my car in at 8:45 a.m. for a recall issue, Sean in service said they'd need it for the day, but would call me if it was ready earlier. He called at 12:30 to let me know it was all set, and I was thrilled. Check-in was effortless, thanks to Sean. I'm definitely giving him a five-star rating!!!

Sean was absolutely amazing with getting my car serviced! He made sure I was completely taken care of, gave me good advice on the best services for my car, and kept me updated throughout the service. I'm always nervous about getting my car serviced as a young woman, but he kept me informed and made me feel heard. I highly recommend him, and everyone at Herb Chambers Honda in Dorchester. Thank you Sean!

The service at this dealership is wonderful! I’ve had the pleasure of working with Sean DeSilva and I know every time I walk in whatever I need to get taken care of will get fixed along with receiving a high level of customer service. A great place to trust for all your Honda car needs!

Sean went above and beyond to get my car issues sorted out. By far, the best service advisor I have ever had the pleasure of working with. Like the other reviews have already mentioned, if there's anything you need help with, is THE MAN.

Always great service especially from Sean DeSilva. The quality of work is also exceptional at the dealership.

Sean DeSilva was great! I was honest - told me what I needed to know - and was funny doing it:)

Sean DeSilva is so so great! He made the experience personable, easy, and super effective. Thank you so much!

Worst experience ever. Purchased a service package from them when they were located in Alston, they moved to Medford halfway thru my plan. They should know that people have visits remaining and notify them. New location is difficult for me to get to and I would have never purchased the plan for that location. Have always been treated like a stupid female when I have issues with my car, dismissed and talked to like I don't know anything. Had to repeatedly try to get someone to looki into it. Brought car in for regular service and had filters replaced, came back for oil change 5,000 miles later and they tole me filters needed to be replaced. So either they didn't do it the first time or they are lying to me the second time and trying to up sell me on something I don't need. Had a multi point inspection on Wednesday and then on Friday morning my battery died, HOW??? Did they not check something like that?

Let me start off by saying the 5 star review is personal to Sean DeSilva! If you need to get anything done in this location you either need to be dealing directly with Sean D. or the service manager Susan T. herself! As for the rest of the service reps Good Luck trying to get a simple question answered! From calling and waiting on hold to them seriously telling you someone is going to assist you and leave you on hold to never pick up the phone line again! These are the issues that make you want to go meet them in person! Their service department seriously needs to be revamped because it has sucked since I purchased my vehicle! What they really need is to have Sean D. train new hires in the service department and retrain the ones that are unfortunately already in the service department! Again if you need to have service done at this location be sure you are dealing DIRECTLY with Sean DeSilva! Don't let me be the voice in your head that tells you "I told you so" when you're dealing with anyone other than SeanD. Personally I really don't care who likes this review as I'm tired of having to complain about the service and getting the manager involved. Jeannette Rivera

Sean DeSilva is a great service advisor to me every time my car calls for service