Reviews
2019 Camry 10,000 mile maintenance
The service writer answered all my questions and followed up on the required services. The work was done in a very timely and quality manner. After the work was done the service writer took time to explain all that was done and the overall condition of the car in a manner that I could understand. The car was returned to me cleaner than when I brought it in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steven, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Quality service
Brought vehicle to LibertyvilleToyota for 70,000 mile service. As usual very happy with the service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Linda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Toyota Camry
Great customer service oriented dealership. Have been a loyal customer for many years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Elizabeth, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Libertyville. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Car Service
Very efficient. Did the service and returned the car all washed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Constance, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Toyota Libertyville. Don't hesitate to call us if you ever need anything. Be safe on the road!
byters@comcast.net
A mailed coupon helped reduce the charges. The 90k miles check showed a repeat of excessive wear of a rear brake was cause by deterioration of a cover plate. Because this was not reported 8 months ago when the rear brake was repaired the dealer was kind enough to replace the pads again and advised me to schedule an appointment to replace a cover plate.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free to reach out to us directly. Have a great day!
Classic add-on to final price!!!! No thanks
Just bought an Infiniti G37 there and the sales people try to add on extra appearance pkg to final price. Their website states you pay what it says on the sticker, even states this on the sticker!!!!!!! They then try to include $700 to final price. My recommendation would to be avoid this dealership. I have bought two new cars there over the years and always had great service. Those sales people are gone. Dealership sales team seems to be the use car salespeople of 40 years ago. Won?t go there again
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeff, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 220-3196 -- we hope to hear from you soon.
New Car Purchase
Our salesperson, Cole was awesome. He was very knowledgeable about the vehicle we wanted to purchase. We felt he never pressured us into buying a car but listened to all of our requests and did his best to help us stay within our budget.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joseph, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Libertyville. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Purchasing a new car
Mobi, the representative I worked with, was a 10. He was very well informed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carol, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Libertyville. We always strive to provide personable and excellent customer service. Thank you again for the review!
No concept of time
I dropped my car off at 10am per my appointment. I said I have to have a diagnosis (not even a repair) by 1:30. I was told I would receive a phone call by 1:30. No phone call. I got dropped off at the dealer because that?s when my ride was available. I finally got my paperwork at 4pm. I was charged $75 for them to say here?s what?s wrong, and there?s no fix we can perform to correct it. Thanks autonation.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Daniel, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 220-3196 to discuss what we can do to help.
Great!
I love my new rav 4! Mobi was excellent and made me feel very comfortable
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dianna, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Toyota Libertyville. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!