Reviews
Great buying experience everyone friendly helpful not pushy especially enjoyed the salesperson Diogo who was knowledgeable but knew when to ask for help. The manager Nathan was supportive and helped us put together a workable plan. Eric had everything ready for the day I came to get the car and D’mani made sure I knew he was there for ongoing support. Diogo’s follow through and pleasant gentle manner was especially appreciated.
Great buying experience everyone friendly helpful not pushy especially enjoyed the salesperson Diogo who was knowledgeable but knew when to ask for help. The manager Nathan was supportive and helped us put together a workable plan. Eric had everything ready for the day I came to get the car and D’mani made sure I knew he was there for ongoing support. Diogo’s follow through and pleasant gentle manner was especially appreciated.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing you found the buying process friendly, helpful, and pressure-free means a lot to our team. Diogo is pleased his attentive follow-through and gentle approach met your expectations, and Nathan is glad he could help craft a workable plan. Our team is also pleased we could prepare your new Crosstrek for pickup and provide ongoing support. Nathan White General Manager 617-826-5000 [email protected]
Steve Lebron was extremely helpful to us when we were towed into Cityside with an emergency tire blowout situation on Thursday Oct. 15.
Steve Lebron was extremely helpful to us when we were towed into Cityside with an emergency tire blowout situation on Thursday Oct. 15.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our team could assist you so effectively after your emergency tire blowout is rewarding. We’re pleased we could get your Forester back on the road quickly and safely. Nathan White General Manager 617-826-5000 [email protected]
Since the new facility opened, it seems like the Service Department is better organized and more responsive than before. Better customer experience than before, too.
Since the new facility opened, it seems like the Service Department is better organized and more responsive than before. Better customer experience than before, too.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that the service visit for your Subaru Outback felt more organized and responsive after our new facility opened is rewarding. Your five-star rating means a lot to our service department. Nathan White General Manager 617-826-5000 [email protected]
Beautiful facility at CitySide Subaru. They are friendly, kind, and provide excellent service. Luke Grayson was so helpful, and made the experience simple and fun. The Crosstrek is a wonderful car to drive!!
Beautiful facility at CitySide Subaru. They are friendly, kind, and provide excellent service. Luke Grayson was so helpful, and made the experience simple and fun. The Crosstrek is a wonderful car to drive!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our team is pleased we could guide you through a straightforward and enjoyable Subaru Crosstrek purchase. Knowing you found our facility welcoming and our staff attentive means a lot to us. We hope you enjoy the drive in your new Crosstrek. Nathan White General Manager 617-826-5000 [email protected]
All the people I dealt with at CitySide Subaru were very friendly, capable, respectful, knowledgeable and courteous. They offered a good price for the vehicle I chose (although it did include a few things that I didn't particularly want). There was very little pressure put on me for a quick sale; all were easy to work with. There were a few miscommunication or repetitive communication errors near the end, but not a big deal. The only other thing that was a bit disappointing was that there was virtually no review of the features of the vehicle when I picked it up, other than how to pair it with my phone, which I already knew how to do from previous test drives.
All the people I dealt with at CitySide Subaru were very friendly, capable, respectful, knowledgeable and courteous. They offered a good price for the vehicle I chose (although it did include a few things that I didn't particularly want). There was very little pressure put on me for a quick sale; all were easy to work with. There were a few miscommunication or repetitive communication errors near the end, but not a big deal. The only other thing that was a bit disappointing was that there was virtually no review of the features of the vehicle when I picked it up, other than how to pair it with my phone, which I already knew how to do from previous test drives.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Nathan White General Manager 617-826-5000 [email protected]
Friendly, fast, and transparent service. I came in on a Thursday, shopped around, and then had to leave to pick up my child from school. Came back on Friday and drove off with my gently used Forester in about 1.5 hours. Highly recommend Anthony P.
Friendly, fast, and transparent service. I came in on a Thursday, shopped around, and then had to leave to pick up my child from school. Came back on Friday and drove off with my gently used Forester in about 1.5 hours. Highly recommend Anthony P.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad the purchase process fit your schedule and let you drive off with your Forester in just over an hour. Knowing you felt well-informed and welcomed throughout makes us especially happy. Your recommendation means a great deal to our team. Nathan White General Manager 617-826-5000 [email protected]
It’s a very friendly environment. Not your average dealership. It’s like a big family and they make you feel welcomed and comfortable.
It’s a very friendly environment. Not your average dealership. It’s like a big family and they make you feel welcomed and comfortable.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad your Subaru Crosstrek Hybrid purchase felt welcoming and comfortable from the moment you arrived. Hearing you describe our dealership as a big family means a lot to our team. Nathan White General Manager 617-826-5000 [email protected]
As always, I am always completely satisfied with the service at City Side Subaru and the employees in the service center are always accommodating and courteous.
As always, I am always completely satisfied with the service at City Side Subaru and the employees in the service center are always accommodating and courteous.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that you’re completely satisfied with our service means a lot to us. Our service team is pleased we could accommodate you with courteous, attentive care for your Subaru Forester. Nathan White General Manager 617-826-5000 [email protected]
this place is near the belmont train station, and there is a good selection of cars
this place is near the belmont train station, and there is a good selection of cars
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our team enjoyed helping you find the ideal Crosstrek from our selection near the Belmont station. Knowing your experience with our convenient location and variety met your needs means a lot to our team. Nathan White General Manager 617-826-5000 [email protected]
I’ve always had great experiences at Cityside Subaru. They go out of their way to make their customers happy, and at a fair price to boot. Recent experience of purchasing an extended warranty after the sale went very smoothly and felt like they wanted to help. Kudos to Michael Nelson for helping make that happen!
I’ve always had great experiences at Cityside Subaru. They go out of their way to make their customers happy, and at a fair price to boot. Recent experience of purchasing an extended warranty after the sale went very smoothly and felt like they wanted to help. Kudos to Michael Nelson for helping make that happen!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Our team enjoyed helping you secure the extended warranty for your Outback. Knowing the process felt seamless and that Michael made you feel supported means a lot to us. We’re also grateful for your continued trust and glad our friendly, value-focused service hit the mark. Nathan White General Manager 617-826-5000 [email protected]