Wellesley Toyota

Our decision making process was slow and thorough. We visited Wellesley Toyota many times and always felt welcomed. There was never any pressure of any... kind, instead, there was a genuine effort to help us in our process, at our pace. There was an entire team that worked with us and made us feel a priority, for months. Mohammed Najem and Shaun Fisher had amazing patience and were most accommodating, even doing test drives to our home, for us to see how the big SUV would fit in our garage. Every step in our purchase process was good and we are very happy with our choice. This was one of many dealerships we visited and it consistently stood out even above luxury car dealerships in the way they focused on our needs and respected our timeline. I highly recommend Wellesley Toyota!

Victor Olivares was assigned to me with my husband to sell us the wonderful 2018 new Toyota Prius I am enjoying driving. Victor is a gentle, patient,... thoughtful, and not pushy salesman. He was just the right seller and expert for my needs, and my husband agrees. He took me on 2 test drives so far, first before I bought the car, and again after and was a calming passanger with me driving. He has since answered questions I???ve asked as I get to know the car. The last time I bought a car from Wellesley Toyota, a 2009 Prius, it was through that nice patient British fellow James, now in another department. As you all know I have been a faithful customer at Wellesley Toyota since before these Prius purchases. Your service department is fabulous too with a staff of the best!

I contacted Wellesley Toyota through email from Cars.com ,Shawn Pierre was prompt responding with information about the car I was interested... In . We were greeted at the dealer by Nathan Ingram (Salesman ) He was very professional and knowledgeable about Toyota vehicles . There was no pressure tactics and let us decide on purchasing the Car . Dave the finance person helped making the loan ,registration process seamless . I would recommend this dealer for anyone who is considering a preowned Toyota .

I purchased my 2018 Camry XLE at Wellesley Toyota and had nothing but the best experience. From the moment I walked in I could tell this dealership was... different. John Imparato made sure to help me figure out which Camry worked best for me and my family. He thoroughly showed me the differences between each model and took me for a test drive to show it was the right fit. The sales manager made my paperwork quick and simple and made me feel like my time was valuable. Would highly recommend!!

I recently purchased a vehicle in May, and I would have to say I couldn???t have asked for better service from the salesman I interacted with. John Imparato... was very insightful, and definitely helped me answer every question I had to the fullest. I knew that the 2018 Camry SE was the best fit for me, as it was my first car purchase. He compared a lot of vehicles, broke down the specs, and inevitably got me the car I absolutely love. Despite my constant questions, and indecisiveness during the week prior to my purchase, John was very engaging and patient with me. He deserves a raise! I???m defintely recommending any of my friends or family to consider going to Wellesley to buy a car.

Think about all these jokes about used car sales people, I was naive enough to think that this is all gone in the past... Oh no, it's up and running. We... wasted 2 days trying to sell our son's RAV4 to them, agreed on the price and told Andrew W - our sales rep that the title is on 2 names and we are both working full time and very hard for us to get there together to sign the paperwork. We agreed on the price, date and the time and arrived 15 minutes prior. We waited for the place to open and were first there. There were no other customers there for another hour and a half!!! We have been waiting and waiting and waiting, then Andrew Wenger. came out and started re-negotiating with us trying to take advantage of us being a bug rush to get to work, etc. Of course we left and sold the car (gratefully for more money) to a different dealership. These guys do not have any business coming there way, so the only hope they have is to screw you, stay away!

After dealing with the worst customer service of my life and being without my Ford Fiesta ST for 37 days due to Fords lack of support for their customers... I decided to switch to a company with a high reputation for customer service. Toyota. I chose to go to Wellesley Toyota where I worked with Chris, Shaun, and John. Chris gave me a great price on my new Truck and Shaun was fantastic at getting me out of my crappy Ford for TOP DOLLAR. Thousands above what others were offering for it. John sat with me for over an hour going through the truck and showing me all of the features. I would highly recommend this dealer especially Shaun if you have a trade in.

Chris Davey and Wellesley Toyota were incredibly helpful at helping my husband and I decide on the Prius that we wanted to buy. He was very up front about... all the costs and what we would be getting for the money that we spent. He was also very understanding and actually told us to purchase the car from another dealer because they were able to offer us a better deal for a car on their lot. He even helped us verify that the offer we received was legitimate by checking to make sure the other dealer had the car. I wish that we could have bought the car from him, but we will definitely remember this in the future and recommend Wellesley Toyota to anyone looking for a Toyota!

I recently leased a vehicle from Wellesley Toyota. My salesman John Imparato had been helping me for weeks up to the lease agreement. He helped with knowledge... and comparison with lease vs sale, vehicle models, pricing, features, etc. He wasn't pushing at all, he made sure I alwsys felt comfortable and informed. In the weeks prior, he was always happy to answer questions and always offered to meet at the shop to show me the inventory and compare vehicles. It wasn't certain that the time he invested would end with a sale, as I wasn't sure I was ready but he remained patient and informative. When I was ready to make a decision, he set aside time to meet, put up with many many questions from me, helped sort through the comparisons with me and spent no less than 3 or 4 hours with us! For a few reasons I chose to lease. At the time of pickup, he spent another hour or two going through so much more. After a few days he called to check in on how I liked the vehicle. Between the sales manager Brandon and John, the experience at Wellesley Toyota was excellent. I felt comfortable, informed and was treated fairly.

This was my first time visiting and buying at Wellesley Toyota. The salesperson assigned to me was courteous, pleasant and relaxed. There was no pressure... for me to buy the vehicle I came in to see. He was knowledgeable about its features and enjoyed taking me for a test drive. The vehicle had low mileage and was in excellent condition for a three year old truck. There was no need to haggle over a price because the price was already set by the dealership discounted from the valued price. Trade in price was reasonable for the condition and age of my previous truck. Highly recommended dealership.