Reviews
I had an absolutely outstanding experience at Grappone Honda. From start to finish, the entire process was smooth, efficient, and truly enjoyable. I was in and out in about 45 minutes, which is almost unheard of when buying a car. My salesperson, Sarah, set the tone immediately with her easygoing personality and top-tier professionalism?honestly on par with the kind of service you?d expect at a five-star hotel. Carol in finance was just as impressive. She was incredibly kind, transparent, and made sure I fully understood everything I was signing?no pressure, just clear and honest communication. Marc also stood out by consistently following up and ensuring everything went perfectly. That level of attention and care really made a difference. The entire Grappone team didn?t just meet expectations?they completely surpassed them. If you?re looking for a stress-free, world-class car buying experience, this is the place to go. Highly recommend!
I had an absolutely outstanding experience at Grappone Honda. From start to finish, the entire process was smooth, efficient, and truly enjoyable. I was in and out in about 45 minutes, which is almost unheard of when buying a car. My salesperson, Sarah, set the tone immediately with her easygoing personality and top-tier professionalism?honestly on par with the kind of service you?d expect at a five-star hotel. Carol in finance was just as impressive. She was incredibly kind, transparent, and made sure I fully understood everything I was signing?no pressure, just clear and honest communication. Marc also stood out by consistently following up and ensuring everything went perfectly. That level of attention and care really made a difference. The entire Grappone team didn?t just meet expectations?they completely surpassed them. If you?re looking for a stress-free, world-class car buying experience, this is the place to go. Highly recommend!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your outstanding car-buying experience. We’re delighted the process was smooth and that our team’s professionalism and clear communication stood out. Enjoy your used Kia Sorento, and we appreciate you recommending us.
Travis was very helpful and the upfront pricing is great as it takes the pressure off of haggling prices. 2nd time we?ve purchased here. Will be back again when we need another car.
Travis was very helpful and the upfront pricing is great as it takes the pressure off of haggling prices. 2nd time we?ve purchased here. Will be back again when we need another car.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We’re grateful you chose us again for your Honda Pilot. It’s great to know our transparent pricing and team support made your purchase smooth. We look forward to helping you with your next vehicle when the time comes.
Always a great experience when I come here. Knowledgeable staff that explains everything to you so that you understand. Waiting area has every thing you can want.
Always a great experience when I come here. Knowledgeable staff that explains everything to you so that you understand. Waiting area has every thing you can want.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It’s fantastic to know that every visit meets your expectations. We’re pleased our team explained everything clearly during your Chevrolet service and that the waiting area offered all the amenities you wanted. We look forward to welcoming you back.
The staff was friendly and helpful. They answered all my questions and helped me make my decision. I am enjoying my new car
The staff was friendly and helpful. They answered all my questions and helped me make my decision. I am enjoying my new car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. It’s wonderful to know our team was friendly and answered your questions to help with your decision. Enjoy every drive in your new Honda.
Professional employees who informed carefully and accurately. Fast service and estimates were right on. Provided a loaner that was in very good condition. Thank you for taking such good care of me.
Professional employees who informed carefully and accurately. Fast service and estimates were right on. Provided a loaner that was in very good condition. Thank you for taking such good care of me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing your experience with our team. We’re glad the service on your Honda Pilot was efficient and that the loaner vehicle met your expectations. Thank you for letting us take care of you, and we look forward to helping again.
I brought my car in for.a mysterious noise in the back which turned out to be a loose spare tire. Peace of mind and fair dealing. Can’t be beat. Also I finally had to replace the ORIGINAL battery in my 9 year old Honda. Great quality.
I brought my car in for.a mysterious noise in the back which turned out to be a loose spare tire. Peace of mind and fair dealing. Can’t be beat. Also I finally had to replace the ORIGINAL battery in my 9 year old Honda. Great quality.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear we found the loose spare tire and restored your peace of mind. Your nine-year-old Honda’s original battery lasting that long speaks to its quality, and we’re pleased to keep you on the road. Thank you for the 5-star review.
Toby made the whole process of buying my 2017 Tacoma really easy. He was professional, knew his stuff, and was very respectful of my time. Everything was straightforward, no pressure, and he made sure I was comfortable with the deal before moving forward. Also want to call out Kevin, Sam, and Brandon from the Ford and Honda sides—they all stepped in during the process and were a big help. Good group all around and made the experience smooth from start to finish. Definitely recommend working with Toby and the team at Grappone.
Toby made the whole process of buying my 2017 Tacoma really easy. He was professional, knew his stuff, and was very respectful of my time. Everything was straightforward, no pressure, and he made sure I was comfortable with the deal before moving forward. Also want to call out Kevin, Sam, and Brandon from the Ford and Honda sides—they all stepped in during the process and were a big help. Good group all around and made the experience smooth from start to finish. Definitely recommend working with Toby and the team at Grappone.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to hear that your recent visit was a great one! We appreciate your kind words and will share them with Toby, Kevin, Sam, and Brandon! Enjoy the Tacoma.
I went to Grappone Honda to have my car serviced today and found the staff to be efficient and courteous.
I went to Grappone Honda to have my car serviced today and found the staff to be efficient and courteous.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our team delivered efficient and courteous service during your visit. We appreciate you entrusting us with your Honda’s care and look forward to assisting you again.
I went in for the 25k mile service. They called and told me it wasn’t necessary to replace cabin filter because I had the previous summer. I wouldn’t have known the difference and it saved time and money.
I went in for the 25k mile service. They called and told me it wasn’t necessary to replace cabin filter because I had the previous summer. I wouldn’t have known the difference and it saved time and money.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased to hear that our team determined your Honda HR-V’s cabin filter was still in good condition during the 25,000 mile service. Not replacing it saved you time and expense. Thank you for trusting us with your HR-V, and we look forward to your next visit.
My car needed a minor adjustment on the dashboard information. Grappone got me in for an appointment on the same day I called. They told me it would take an hour - it took 15 minutes! Couldn’t have been better!
My car needed a minor adjustment on the dashboard information. Grappone got me in for an appointment on the same day I called. They told me it would take an hour - it took 15 minutes! Couldn’t have been better!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased we could fit your Honda CR-V in on the same day and finish that dashboard adjustment in just 15 minutes. It’s great to hear the quick service hit the mark. Thank you for sharing your experience.