Berman Nissan INFINITI of Chicago

It was a great service with everybody at the dealer. Thank you so much for your service.

Everybody in the service department was really nice and displayed service excellence. I felt appreciated as a customer.

Walking into my 3rd Nissan dealership due to the lack of stock I walked into Berman thinking I was going to get the same bad answer "No but we have this instead". I am looking around and I didn't see that many cars in the building so then I am about to walk out when someone says to me " Can I get you a drink on the way out so I can tell them at least you left with a drink!" I am all in for ball busting time but you gotta hang to bust with the best and that some one is Steve Torres. Lets just say that we volleyed back and forth for some time. I had no faith in the youth in terms of busting but he got me a few times. Steve still gave me the low on inventory answer but said what no one else said to me not once. "IF you want I can reach out only when I get one in" ding ding .. Thank you for the quality service by employing qualified people who are not sales people but much more. They sell professional relations by building friendships. Steve Torres = Quality services

I would NEVER EVER recommend this dealership. They epitomize why people hate dealing with used car sales people. My wife identified a car, corresponded back and forth and drove 45 minutes to look at it. The price was informally negotiated over the phone (tax, title, etc...) and the ad CLEARLY SHOWED the price of the car. When she got there, they tried adding $3200 for "accessories" because my wife also inquired about a hitch. The sales guy told her it was going to be $3200!!!! My wife was like, "for a hitch!?" The guy dropped the accessories price to $1500 and asked my wife if it was ok. She was like, "what is the $1500 for?" He said they installed window tinting, door guards and paint protector!!! My wife said the ad said NOTHING about that and he said that they added that to the car and it was extra!!! They are a total scam.... NEVER buy from this dealership! I have pics of all the correspondence, too and what they did was horrible.

I purchased a used car at Berman. Their communication and transparency was good even though I was inquiring from another state. The sales person that I dealt with, Ashton Howe, was very friendly and even picked me up from the train station. He worked with me to the best of his ability to make a deal on the car that I purchased. There was some confusion with the pricing on this vehicle because I was sent an email the day I arrived with a slightly lower price. The sales manager said it was a mistake and would not honor that price. They did work with me on a comprise to this issued and I was satisfied with that. I previously has bad experiences with other dealerships in my local area so that is why I traveled a fair distance to Berman. Overall my experience at Berman was very good.

I so appreciated that you were able to schedule me in so quickly and get me back on the road by 5pm.

False advertising plain and simple. I spent two days negotiating with Steven from the internet sales team on a car and was sent pricing information and booked a flight to come and purchase the car. I called one last time to verify the numbers and magically the car was ~$1.5k more that we negotiated. I was told that they added a "Paint and Interior Protection" that cannot remove from the car. Nowhere in the ad does it say this and that price is not included in the ad nor was I made aware of that price. If I hadn't called multiple times and spoken to a different individual (Gilmore) then I would have wasted a days work and airfare to visit this dealership. I can't wait until direct-to-consumer puts places like this out of business for good.

Mr Medina provided excellent customer service and very knowledgeable in the area of service. Very patient didn’t feel rushed

Service experience this time around was excellent. However, this dealership remains highly suspect and traumatic to me as they knowingly sold me a lemon Rogue in 2021, complete with obvious and repeated misdiagnosis by the service department until the engine completely failed at 12,000 miles. Instead of proper compensation, I received a lesser vehicle than what I initially wanted (a Rogue SV) at a higher price. While I am indeed pursuing legal action and wider exposure for this incident, and the confessed lowballing for my trade (an offer of over 10K on my rear view mirror but an ultimate trade-in price of 5K), I appreciate that the service department appears to have improved greatly since 2021.

Great customer service and they tell you the truth about timings and great communication with customers