Handy Toyota Inc

Lack of communication from the service appointment desk I made an appointment for Handy Care to be done at the service department in Burlington in late winter. I showed up and the appointment desk had scheduled me for Saint Albans, which is an hour and a half from my home. The service department did fit me in quickly. Made a second appointment ( Friday, May 22) for Handy Care and Toyota Care (30,000-mile check-up) to be done at the service department in Burlington. Showed up for my appointment today and was told they do not do Toyota Care there. Service appointment desk needs to do a better job at communicating what can be done in Burlington and what cannot be done there. Driving one hour each way with the price of gas and not having the service completed was a waste of my time and money, since I need to schedule an appointment somewhere else. As of today, Monday, May 25, 2026, I have not heard back from Handy. I filled out a form on their website. Being a holiday weekend, that may be the reason I haven't received a response or acknowledgment of my experience.

As repeat customers, we brought with us a high level of satisfaction with Toyota products and experience with the dealership to this most recent purchase and were equally pleased with this transaction. The dealership's communication with us prior to the sale, the sales experience, and the post-sale follow up were right in line with our high expectations.

I really like coming to Handy to have my car serviced. It did take longer than expected during my most recent visit due to training technicians. Other than that, it was great!

After a mishap in communication about the repair on my rear window, all went well and everyone was very professional and kind. Give them all a raise!!!

Such a great experience. They were friendly and knowledgeable. Thank you Josh, Dennis and Kyle, we appreciate it!

All staff involved were easy to deal with and made the transaction seamless and simple.

Victoria was very professional and communicative. She was able to keep my updated on the progress.

Fast service, Very good folks, and Professional with the handling of servicing my car's needs. Thank you

Friendly staff, flexible payment options, and a quick transaction. Highly recommend buying your toyota from Handy!

Best dealership for your car purchases. The staff is friendly and go above and beyond to help you.