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Mitchell Subaru

(494 reviews)
2025 consumer dealer award
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2025 consumer dealer award

Reviews

(494 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mitchell Subaru from DealerRater.

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Consumer

Just purchased a used outback from Mitchell. Nice car, great condition, good deal. Jalen Smith was a pleasure to work with. Would definitely purchase another thru him.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A 15-year client should know!

Since my first car in 1959, I have never bought a better car nor received better service than that of Suburu and Mitchell Suburu. Every time I come in for routine service (because I almost never need any other kind), I am amazed at the quality of attention and service...especially the waiting room with computer desks, TV and bagels and cheese.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Satisfied customer

I?ve been having difficulty talking to the right people and trying to find my first car being a college student, when a came to Subaru I literally walked in with an idea of what I wanted and walked out the same day with a car that included everything I wanted. Jalen Smith was the employee to help guide me with the best financial situation and quality of the car and what I was going for, he took his time and explained every step in detail and made sure I understood what was going on. Everything was explained thoroughly and the best choices were lined up. They really care about the customers and helping them find what they want and what?s best. I recommend Subaru to anyone you can?t go wrong and they have a great team system.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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As always professional cuxtomer service

I have been dealing with MItchell's for well over thirty years and, hopefully, can do the same for the next few years. Repairs are done properly and on time. A loaner is available for long term repairs and the service personnel know their job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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teacher

It would be even better if I could afford a new car too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Another excellent visit

Continue to deal with Vinny who is the best when it comes to serving his customers. Professional, friendly and you come away with the feeling that he personally cares about the job he is doing and the people he is doing it for. Mitchell's is THE BEST.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Stanley J. Goldberg Retired

As always-----dealing with Mitchell Auto for past 15 yrs and always found they go one step beyond the standard requirements.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Service

While I purchased my Subaru from this dealer, and was very pleased with my salesman, I am extremely pleased with the service I have received when in for service appts. I have experienced an attitude of "How can we be most helpful today" rather than a simple "please get in line, and we'll look at things then". This week they actually cut in half, the time it would normally take for an extended service, and was able to get me "in and out" much faster than they initially said the service would take. This helped with other things I had planned for my day tremendously. I would recommend Mitchell Subaru without any hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mr. Dale

Matt is a professional service adviser and he addressed my car issue well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fast and Easyu

We recently had one of the best if not the best car buying experience ever. Josuha Fields has a calm yet extrememly attentive sales approach. Ask for Josuha at Mitchell Subaru!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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