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Mitchell Subaru

(494 reviews)
2025 consumer dealer award
View 1 awards
2025 consumer dealer award

Reviews

(494 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mitchell Subaru from DealerRater.

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You Can't Do Better Than Mitchell Subaru!

This is the second Outback we have purchased from Mitchell Subaru. You can't do better than the folks at Mitchell. Everyone we met, from receptionist to sales, service and financing, are a pleasure to deal with. Since we bought our first Outback 12 years ago, technology has changed dramatically and we certainly appreciated the added safety features. We highly recommend Fred A., a patient, understanding, knowledgeable salesperson, who can really explain those features and comparisons of the various models and options. You can do all the research you want and, in the end, it comes down to the people, in sales, service and support. Do yourself a favor and visit Mitchell Subaru!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We couldn't ask for a better shared experience, or for a better family of drivers to with with. Thank you!

Schedule your appointment early.

The only issue I had was that getting an appointment for routine service involved a several week time lag between request and actual appointment. Emergency service was prompt. Will resolve the issue by calling for an appointment several weeks before it will be needed for routine service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're actually working on staff and facility expansions to address the scheduling wait time, Bobbie, thank you for making note of it -- hopefully you'll see a vast improvement the next time you're in for routine upkeep!

Good Service

I have bought 2 cars here and have been instrumental in my daughters purchase as well. I have found the buying and the servicing of my vehicles to be a pleasing experience. I would absolutely recommend Mitchell Subaru.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Your return business says more than anything else we could ask for, Gregory. Thank you for your time, trust, and investment in Subaru!

Amazing service

I leased a car from Mitchell Subaru about a month ago, and had a wonderful experience. My salesman Rich spent his entire day helping me go through the process and deal with insurance. Spiro treated us like we were family and did everything he could to give us the best deal. I would recommend this dealership to anyone who is looking to buy or lease a Subaru.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We thank you for that recommendation, Liz, and for spending the time to work with all of us!

REVIEW ON SALESMAN JOHN ALBANO

john albano was a great sales person couldnt ask for better

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Lori -- we'll be sure to pass the compliment along to him!

Terrible customer service

Unaccomodating staff, inflexible hours, do not provide loaner cars for "small" service, yet the "small" service takes two hours

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're very sorry you had this unexpected and atypical experience, Indre -- and we want to work with you to identify the root source of the issue. If you would be so helpful as to call our Operations Manager, Drew, at 860-693-7729, we'd greatly appreciate your input!

Best price best service

Just bought my second Subaru from Mitchell.. buying and finance process was hassle free....Nick and Spiro were great to work with...other dealers in the area just cant compete

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much, Ernie -- for both the assessment of our team, and for coming back to us for your next Subaru!

Roger VanDerlip

This is a super Subaru dealership for openness in selling a vehicle, for honesty, and for service & support after the sale!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We'll keep that going through your lifetime with the new Crosstrek, Roger -- thank you again!

Great Service, tidy and inviting facilities

Top notch dealership; Staff are helpful and well-qualified. Facilities are tidy and inviting. Especially appreciate the free transportation home when leaving my vehicles for overnight service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It's the least we can do for our "extended family" of customers. Thank you for your time, and your business!

Great Dealership

I have been going to Mitchell Subaru since I bought my first one there in 1988. i have never doubted their honesty and integrity. I have sent many of my friends there and they have always been happy. Most recently my brother bought an Outback from them.They go out of their way to be helpful and friendly. Would not dream of going anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

The decades of dedication have been so invaluable to us, Eileen, we honestly can't thank you enough. We look forward to many, many more years of service to you and your referred friends and family!