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Mitchell Subaru

(494 reviews)
2025 consumer dealer award
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2025 consumer dealer award

Reviews

(494 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mitchell Subaru from DealerRater.

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Meghan is great, she is knowledgeable It is pleasure

Meghan is great, she is knowledgeable It is pleasure going to get my car serviced, she goes above and beyond when I had a problem with the car last fall, she stayed late so I could drop the car off and get the loan. I cannot say enough about her, hope she never leaves your dealership!!! It makes going in for service or any other problem with the car, a pleasure going to the dealership!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sebastian, we're delighted to know Meghan has been able to provide an excellent service experience for you at Mitchell Subaru. We appreciate your kind words and will be sure she hears about them! Safe travels!

Lilly was great.

Lilly was great. One could not ask for a better rep. She was a great contact for Mitchell’s

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ken, we're glad to know that you had a great experience with Lilly at Mitchell Subaru. Thank you for choosing us! Safe travels!

Great experience at Mitchell Subaru, very nice building

Great experience at Mitchell Subaru, very nice building and amenities. Craig is an awesome salesman, I highly recommend him - very experienced and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tammy, we're delighted to know you had a great experience with Craig at Mitchell Subaru and found our facilities up to the mark. Thank you for choosing and recommending us! We'll see you next time. Safe travels!

Everything went well.

Everything went well. Very smoothly. My service was prompt and completed in a very timely manner. Meghan was very helpful, professional and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Gary, we're glad to know your service visit to Mitchell Subaru went seamlessly and promptly. Thanks for your shout-out to Meghan! We'll see you next time. Safe travels!

Jeff was amazing provided me my choices and got me into

Jeff was amazing provided me my choices and got me into my new car as soon as it arrived. Thank you I will be back to you again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tammy, we're so glad to know that Jeff was able to assist you effectively at Mitchell Subaru. Enjoy your new car and we look forward to seeing you again!

Jeff and Joe were excellent to work with.

Jeff and Joe were excellent to work with. They were transparent with all information regarding the vehicle and pricing and made the overall purchase process enjoyable. I would highly recommend Mitchell Subaru if you’re in the market for a new or used vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joe, we're delighted to know that Jeff and Joe made your purchase experience at Mitchell Subaru enjoyable. Thank you for choosing and recommending us! Enjoy your new ride!

Friendly customer service and honest repair crew.

Friendly customer service and honest repair crew. Prices are very competitive and we never go anywhere else

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Vic, we're glad to know you've found our team at Mitchell Subaru friendly and honest. Thanks for making us your go-to!

Vinny helped me when I brought my car in.

Vinny helped me when I brought my car in. He is extremely helpful and nice. I wish all the people that I deal with were just as nice as he is. He is a credit to your organization. He deserves a raise in pay.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

James, it's great to know that Vinny provided you with such excellent service at Mitchell Subaru. We appreciate your kind words and will be sure to pass them along!

Jason and the entire team we worked with were excellent.

Jason and the entire team we worked with were excellent. No pressure, facts about the cars, easy process overall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cyndi, we're delighted to know that Jason and our team at Mitchell Subaru made your car-buying process seamless. Thanks for the positive feedback! Safe travels!

You'll regret your decision buying here

Don't buy a used car from this dealer. After numerous visits all in under a year, new fuel tank parts, new brakes all the way around, and now a new clutch on a 2015 Subaru, I am now almost 4K$ deep into a car, that they sold me. Congrats you put a car out on the road with minimum life left in everything, and saddled me with the bill! Reached out to the General Manager, no response. Not sure why I am so surprised at the fact that they are just as sleazy as every other car dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 3.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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