Reviews
Good service
I found their new sales manager uncomfortably pushy in negotiations, otherwise an excellent experience. The salesman himself was excellent.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Peter, we'd love to get more information and feedback from you about the less-than-excellent aspects of your experience. If you could send an email to subaru@mitchellautogroup.com, our director would be happy to discuss the visit with you. We want you completely satisfied, start to finish!
Excellent Service, all the time.
I just went in for what must have been my 10th or so service visit at Mitchell Subaru. I put a lot of miles on my car and make sure I get it serviced as recommended. As usual, my car was taken care of without fail. The people at Mitchell must be well trained in customer service. Because everyone always makes eye contact, smiles and says hello. I have been to a few Subaru dealerships over the years for service. But this is the only one I would ever consider giving a recommendation for everything: well done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks a million, Mark, for the support of our service team, and for the distance you travel to have your upkeep done here -- as you state, you log a lot of miles! We'll keep doing all we can to keep your Subie on the road for as long as you love it, and we hope that's a very, very long time.
Mitchell Subaru is Excellent!
I'm extremely happy with both the service and the car that I brought from Mitchell Subaru! The salesperson, Chris Townsend, was excellent to work with and made the buying process totally painless. I went home that day with the car I wanted!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
There's something exciting to us about "same day deliveries" like yours, Brigette -- it means that Chris and the staff were able to meet, listen, and guide you to the right car with care and precision. Driving away happy THAT day in the perfect vehicle is a magical thing, and we're proud to be a part of it!
Searching for a Forester
Stopped by Mitchell as I searched for a fairly new Forester. Sales person Jay Barnard was as helpful as could be. Took the time to show me inventory. Gave me a candid appraisal of what he thought would best meet my needs. Went on a test ride and then spent additional time answering questions and sharing info about the car I want. Could not ask for better service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Jim, your insight here is extremely valuable to us, as one who visited the dealership and did NOT make a purchase. Even if you didn't end up buying from the Mitchell Subaru team, there's a benefit to being a trusted source of information and, as you said, candid insight into each driver's true needs and wishes. We certainly hope to see you again!
Work done fast and well
My car had two recall notices. I called Mitchell Subaru. They gave me a very prompt date for the necessary work. It was done ahead of time. It was done well. The cost was very low. And they gave me good advice about avoiding future costly repairs. Also, they were very polite and the place was very clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Getting feedback on our service department is always hugely appreciated, R. We may do a lot of business in our sales departments from month to month, but it's the work of Ogden, Rob, and our service team that continue to be the face (and hands!) of the dealership for the rest of each driver's time with their car. Their good work is our ongoing relationship with our customers!
Very satisfied
After pulling out of a very disappointing experience at a Worcester-area dealership, we were recommended to Mitchell. We received excellent attention and even had a great time with the money guy going over the nuts and bolts of the sale. Because of our work (private boarding school), we needed to do the deal in a single afternoon. We began the process online and were contacted promptly. The salesman was very helpful, by email and phone, in getting us ready for our arrival, and once we stepped into the showroom, he moved us through the process smoothly and efficiently. That afternoon, we drove home with our new '13 Impreza.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Coming from the distance you did, it makes your patronage with us all the more valuable. We know well how many dealers are in the CT/MA area, and hopefully the extra work we put into the streamlining of our processes, and the personal attention we strive to give each customer provides better word-of-mouth than anything we could hope to convey in an advertisement. Thank you again for doing business with us, and we hope we see you back in a year's time for scheduled maintenance!
Excellent sales experience at Mitchell
My sales experience was stress free an easy at Mitchell. Josh Fields an the entire staff at Mitchell Subaru take the time to take care of each customer like they are family. There was no pressure to buy, but they did sell me the exact vehicle I asked them for. Love my new Impreza thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your business means a great deal to us, Ray, knowing that you passed two other Subaru dealers to work with Josh and our whole team. That 'family treatment' should be the standard, not the exception, whether we're shopping for cars, or coffee!
The Best dealership I have ever worked with!
Nick the salesman was excellent, helpful, knowledgeable and very kind! It was a great experience and I love the car!!!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The fact that you came from such a distance to work with us, Dorothy, is testament enough to how meticulous Nick is about taking personal care of every one of his clients. We're thrilled you found the new Forester that you love!
Great first new car buying experience
Had a very comfortable buying experience. No pressure from sales people. Josh did a great job of answering questions. He made me feel very comfortable and made the buying process easy. He got me the exact car I wanted. This was my first time buying a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buying a new car is possibly the most stressful of any auto purchases you can make, and we're so happy that Josh made it comfortable for you, Debbie. (It's one of the many reasons we love having him on staff!) We look forward to seeing you back in a few months for your courtesy check-up!
Friendly, professional, helpful sales team!!
I recently visited your show room, and was very pleased by the friendly atmosphere and sales team. I wasn't pressured, and was treated with the utmost professionalism.The sales person was very helpful and knowledgeable. He was very patient with me and showed me everything i asked to see. I will be visiting again to make a purchase soon. I look forward to dealing with everyone at Mitchell Subabru again. Thanks to all! Natalie
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
We appreciate the time and energy you spent working with us, Natalie, and certainly look forward to seeing you back to finalize on the Subaru that suits everything on your 'wish list'!