Reviews
On a quarter million miles
I am at a quarter of a million miles on my 1993 Subaru GL Station Wagon. Any repairs needed were done by the servicemen at Mitchell's and I took it over a couple of times where the problem I had was taken care of on the spot with no cost by Vinnie or Ogden. This is my third Subaru from Mitchell's and when Bessie goes I will be back for a new one.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Only a quarter million miles? (We kid, we kid.) Thank you, Chuck, for letting us be a part of all your Subaru history, and we'll do everything in our power to see Bessie to a half million -- with a party!
Robert & Lucy Sorice
Was taken care of by all involved in very professional manner. Made me confident that all service will be performed correctly. Especially the service writer Vinney. His positive words assured me I trusted the right people for my vehicle. And receiving the vehicle and driving home i could feel a difference. Thank You Mitchell Subaru for being so easy to do business with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Lucy and Robert, for putting your trust in Vinny and the rest of our service staff to take care of your Subaru. We look forward to continuing that standard, and exceeding your expectations at every turn.
Why go any where else?
Purchased 2 cars at Mitchell and will return for future purchases Fast, courteous service for repairs and routine maintenance Pleasant, accommodating personnel.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the return business, and the obvious love of the Subaru brand, Lorraine. We'll be here for you any time, for anything you need!
Great Service. Very satisfied.
Mitchell Subaru in Canton CT is the best dealership that I've ever experienced. I know that I can always count on service reps Vinny and Ogden to provide for comprehensive and thorough work on my '07 Outback. That is the reason that I'm happy to stay with the Subaru brand.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
And we're equally happy to have you as a Subaru driver, and a Mitchell customer, Duncan!
great dealership
had a great experience shopping for my purchase, no high pressure sales pitch listened to what lwas looking for in a price range l wanted and my sales person Jay barnard was very helpful in my getting what l wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jim, thanks for the kudos. Jay is a great example of how we don't want to be the boldest, loudest, or fastest dealership in the area. We were the first Subaru dealer in North America, and plan to remain here for another 40 years by doing exactly as our founder, Walter Mitchell, wanted -- to treat people in business the way we'd expect to be treated. Enjoy your new Forester!
Service Department is Top Notch
I grew up around the car business. I've seen good dealerships, bad dealerships and the best. Mitchell Subaru rates among the very best. Customer service is always friendly, courteous and receptive to the customer needs. Their service technicians and mechanics always deliver quality repairs and maintenance and the entire service department takes a vested interest in your satisfaction with owning a Subaru.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're thrilled that we rate so high on your roster, WP, and we look forward to maintaining that level of quality and courtesy for years to follow!
Excellent Service; Love my new 2014 Forrester!
My salesman, Nick Hurley, was patient, honest (yes, a car dealer and honest!) and very knowledgable. He never rushed me, and knew that I was looking around and not in any hurry to purchase a vehicle. I had moved to Connecticut recently and realized that I needed a four wheel drive to help me get through the winters here. I visited Mitchell Subaru often over many months, and initially drove he Cross Trek. Nick knew that I wasn't completely satisfied with the Cross Trek and that I was looking around at three or four other SUV's. Although some of what I was looking at was basically fine, and I could settle for at least one other, what bothered me about the other vehicles was the poor visibility in the rear, and the fact that although they claimed to be all wheel drive, they weren't totally all wheel drive all the time. I learned, not only from Nick, but through a lot of research, that Subaru is the only car that can claim that fact. The bottom line is that when the 2014 Forrester came into the show room, with the new design and all the bells and whistles, once I drove it I was sold. Thank you Nick Hurley, and Mitchell Auto Group. You are the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Edee. You've given a great example of what happens when an informed and educated driver works with an attentive and equally well-read sales associate. With your combined research and product knowledge, along with some careful test drive experiences, it's no wonder you're so satisfied with the Forester you've brought home!
Mitchell Subaru does it right!
Just moved to Simsbury so I needed to find local Subaru dealer and Mitchell Subaru fits the bill. Recently had maintenance done and was very pleased --you drive up, they take your car, do a once around and then you are greeted by the intake guys ---seems to me they do everything to make you comfortable while you wait. Also had a chance to observe the Service Manager (Rob?) in action with his team and he was all about running a tight ship to keep the customer's wait time down, and to provide great customer service on all fronts. Oh yeah, and my car runs smoothly. MBG.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rob is exactly that, MGB -- attentive to the accuracy and precision of the entire service team, and to the efficiency of all the processes that can get your Subaru back on the road in little time, while sacrificing nothing on the quality of the work performed. We're glad to have you as a new neighbor!
Great service!
I worked with both Nick and Ryan, what a great couple of guys! I had been to another dealer and it was the same sleezy sales pitch. These two men were honest and gave me a fair price...love the car! A class act at Mitchell Subaru! I would certainly recommend to others. Sincerely, Cathy Hope
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
You're making us blush, Cathy! Fair pricing is just a small piece of a rewarding experience when you're car shopping. It's great to know that Nick and Ryan are going all those extra lengths to make sure that the whole process is friendly, respectful, and transparent!
Mitchell subaru
Thank you to Ora Curry for all of his help with my purchase. Love my Subaru. It was an easy ,no hassle sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Our pleasure, Donna. Enjoy the car, and we'll see you for your free courtesy check in a few months!
