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Mitchell Subaru

(494 reviews)
2025 consumer dealer award
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2025 consumer dealer award

Reviews

(494 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mitchell Subaru from DealerRater.

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Matt is terrific.

Matt is terrific. He is very accommodating and friendly. I highly recommend him and Mitchell of Canton CT

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Thomas C! Thank you for recommending Matt and Mitchell Subaru! We're glad to hear he provided such accommodating and friendly service.

Emailed my interest and was contacted next day.

Emailed my interest and was contacted next day. Craig was very easy to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Eugene, we appreciate your positive feedback and shoutout to Craig at Mitchell Subaru! We hope to serve you again in the future. Safe travels!

With little auto repair knowledge, you need to find a

With little auto repair knowledge, you need to find a dealership that you can trust. I trust Mitchell! Vinny explained the problem ,the repair process and answered all my questions. The service was done quickly and efficiently. I was well taken care of!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Barbara, it's great to know that you trust our team at Mitchell Subaru! We're glad Vinny was able to explain everything and answer your questions. Thanks for the review!

This is the second used car I’m buying from Mitchell

This is the second used car I’m buying from Mitchell Subaru. I found the salesman Craig to be refreshing. He helped find the right car for me, but I did not feel pressured. Craig was very knowledgeable and a peaceful person. I recommend going to Mitchell Subaru in Canton, Connecticut and I highly recommend Craig as your salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gabriele, it's great to know that Craig was able to assist you in finding the right car at Mitchell Subaru. We appreciate your recommendation and look forward to serving you again!

Very courteous service and like new setup so you can see

Very courteous service and like new setup so you can see your car. Shout out to Matt!! Never disappointed-always ask when do I want to bring car in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Anita, we're delighted to know you've had a positive experience with Matt and the rest of our team at Mitchell Subaru. Thanks for your support!

Everyone was professional, friendly, and knowledgeable.

Everyone was professional, friendly, and knowledgeable. It was an excellent experience. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Regina, we're delighted to know you had an excellent experience at Mitchell Subaru! Thanks for recommending us and sharing your positive feedback.

I was very pleased with the service.

I was very pleased with the service. Vinny let me know what was wrong with the car. had me come back another day to finish up. Otherwise I would be there a total of about 4 hours and he didn't think I would want to stay that long. I'd been there 2 hours already. he showed me parts that needed replacement. was very pleased with everthing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to know that you had a positive experience with our service team at Mitchell Subaru. It's great to see Vinny was able to provide clear communication and efficient solutions for your vehicle needs. Thanks for the review!

Nicole was easy to work with and efficient.

Nicole was easy to work with and efficient. She also gave us the most favorable price so we will definitely return to her in three years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Marcie! We're glad to know that Nicole provided you with an efficient and favorable experience at Mitchell Subaru. We look forward to seeing you again in three years!

I got my 2024 car in Avon The person that helped me was

I got my 2024 car in Avon The person that helped me was Nick very helpful. and supportive with me he took his time, showing me each car and going over every detail. whenever I call him about a question, he was more helpful to help me with no problem. talk about a pleasant person. You could not ask for a better salesperson than Nick. when I look at my brand, new car, I smile and say I made a good choice.šŸ˜šŸš™

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Vivian, it's wonderful to know that Nick provided you with such a detailed and supportive car buying experience at Mitchell Subaru. We're glad your new ride brings a smile to your face! Enjoy the road ahead in your 2024 model.

Nicole was excellent to work with.

Nicole was excellent to work with. She made our experience a no pressure, easy purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Barbara, we're glad Nicole made your purchase experience a breeze at Mitchell Subaru. Thank you for trusting us with your business! Enjoy the new ride!