Mitchell Chrysler Dodge RAM

Great service as always at Mitchell CDJR. From the welcome desk where John was most professional and very knowledgeable on all aspects of the business.

First of all, we made an appointment for the 200k service on our 2019 Ram Laramie 2500. I guess there isn’t an official 200k service, Eric, our service person said we needed to have the spark plugs checked??!?!! We have a diesel?!? Tony, intake service person, very nicely, provided us with a loaner as they were going to have the car for several hours. I explained this truck tows our RV, our home, as we are full time RVers. He asked about the fuel filters, I said we do them as needed. Which in my mind ment if it was needed, DO them!! The next day, as we drove towards the Canadian border, 250 miles after leaving Mitchell Ram, the Fuel Filter Service Required light flashed on my dashboard! What the heck!! Tony did call me about needing rear brakes and we gave the go ahead, we absolutely wanted the truck ready for the next 5k of our journey! Why wouldn’t the 2% left on the fuel filters have triggered a call, as well? Anyway that delayed our trip another day as we had to find, yet another Ram dealer to replace them! Tony was nice but there was a breakdown somewhere. As full time RVers we travel 365 days a year, this means we meet a lot of Ram service dealers, we will most likely visit Mitchell again as we travel through the Farmington Valley, but the ball was dropped and luckily we found a wonderful dealership to work us in and complete the work that should have been done in the first place!! Our 200k bill was $2640…the fuel filters were an additional $560. I would have much rather paid Mitchell’s that money saved myself the angst and the extra day of delay! Hope you keep this all in mind for future customers!

Great to work with, always respectful of your time. The car is done right and is washed before pickup. Plug-in Hybrid - they fully charged it before pickup! This was warranty emissions work, that I expected to take a couple days - they completed in in one. We have a very good dealer closer than Mitchell, however the care they take keeps us going back to the dealer we bought the vehicle from.

Due to recall I brought my car back to be serviced. Ask about the ac that doesn't work n 1 balding tire... they didn't touch the ac n said I need 4 new tires...no leaks. Thanks for not trying... I got a spare, so no math either

I recently made a purchase from them , and the process was made easy . Przemyslaw made me feel very comfortable as I navigated my search , and all of the staff was very friendly and helpful. I highly recommend them !

The entire service team at Mitchell is fantastic. They go above and beyond with their professionalism and workmanship. I highly recommend. Eric was a great guy to work with.

Great experience purchasing our new Pacifica from Mitchell's in Canton CT. Wyllys our salesman was wonderful to work with as was everyone else. Wyllys was very helpful,professional and got us into the car we wanted. Mike the sales manager made sure we were happy and Mark the business manager was great too. It made the purchasing process enjoyable and stress free. We've purchased vehicles from other dealerships in the past that were very high pressure and pushy. Not the case at Mitchell's. We will definitely be back when we are in the market fot another car!

I took my Jeep Grand Cherokee Summit L for routine service to Mitchell Jeep Canton Ct.It was easy to make an appointment at my conscience. Eric, the service coordinator made sure everything went well. The Jeep was serviced quickly and a full inspection was performed on time. The whole Mitchell team is great and enjoyable to work with. I strongly recommend them.

Was able to get a convenient appointment quickly, received a reminder, was able to work remotely from the waiting area, service was done efficiently with an explanation of the work done, staff was courteous and professional, will continue to use Mitchell for auto service in the future.

Mitchell Chrysler Dodge Ram in Canton CT is a terrific dealership to work with. I appreciate their friendly and helpful approach.