Reviews
THANK YOU TOM RYAN AGAIN ON OUR 3rd purchase from you today. We are so happy and great full for your professionalism and guidance once again on ur 3rd vehicle purchase with you. My daughter is so happy on her new truck! 🖤 We wish you the very best at BALISR LEXUS IN WEST SPRINGFIELD DEALER! Keep up the great work you continue to give us, your customers! Thank you again and We will see you very soon again at BALISE LEXUS IN WEST SPRINGFIELD DEALER FOR OUR 4th purchase with your hard work, respectful and dedication you continue to give us your forever customer! Thanks Tom Ryan🖤🖤🖤🖤
THANK YOU TOM RYAN AGAIN ON OUR 3rd purchase from you today. We are so happy and great full for your professionalism and guidance once again on ur 3rd vehicle purchase with you. My daughter is so happy on her new truck! 🖤 We wish you the very best at BALISR LEXUS IN WEST SPRINGFIELD DEALER! Keep up the great work you continue to give us, your customers! Thank you again and We will see you very soon again at BALISE LEXUS IN WEST SPRINGFIELD DEALER FOR OUR 4th purchase with your hard work, respectful and dedication you continue to give us your forever customer! Thanks Tom Ryan🖤🖤🖤🖤
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review of Tom Ryan! Congratulations to your daughter on her new truck! We look forward to serving you for your fourth purchase. See you soon at Balise Lexus!
⸻ I left the service center with a new scratch on my new car that definitely wasn’t there before. I understand they take photos prior to service, but they should also take them afterward—because it’s clear that someone working on the vehicle caused a small, fine scratch that didn’t exist when I brought it in. Also, the waiting area experience wasn’t great. There was a woman in the lounge talking on speakerphone very loudly for about 30 minutes straight. It was disruptive, and I feel like a manager should have stepped in and asked her to take the call outside to maintain a more comfortable environment for everyone.
⸻ I left the service center with a new scratch on my new car that definitely wasn’t there before. I understand they take photos prior to service, but they should also take them afterward—because it’s clear that someone working on the vehicle caused a small, fine scratch that didn’t exist when I brought it in. Also, the waiting area experience wasn’t great. There was a woman in the lounge talking on speakerphone very loudly for about 30 minutes straight. It was disruptive, and I feel like a manager should have stepped in and asked her to take the call outside to maintain a more comfortable environment for everyone.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. Providing thorough, careful service in a welcoming environment is very important to us, so I’m disappointed to hear that your experience did not fully meet those expectations. I will be reviewing this with my team to ensure we continue to improve our processes and overall guest experience. At this time, I’m having difficulty locating your contact information in our system. Please feel free to reach out to me at your convenience so we can discuss your experience further. Best regards, Mike Fitzgerald Service Manager 860-290-6119
Monica was efficient, informative, communicative, pleasant and easy to do business with. I look forward to working with her in the future.
Monica was efficient, informative, communicative, pleasant and easy to do business with. I look forward to working with her in the future.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that you had a positive experience with Monica! Thank you for choosing Hoffman Lexus, Jvg. We look forward to working with you again!
Cherif, Benjamin, Al, & Emerson were very caring and highly professional. Our experience with all of them was outstanding, and we would confidently give it a five-star rating! Thank very much! Carol and John Ghergurovich
Cherif, Benjamin, Al, & Emerson were very caring and highly professional. Our experience with all of them was outstanding, and we would confidently give it a five-star rating! Thank very much! Carol and John Ghergurovich
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Carol and John, it's great to hear that Cherif, Benjamin, Al, and Emerson made your experience so outstanding! Your five-star review means a lot to us, and we’ll be sure to share this feedback with the team. Thank you from all of us at Hoffman Lexus!
TOM RYAN! What a loss to this dealership. My daughter and I both bought our vehicles here at Hoffman Lexus with Tom Ryan in East Hartford. It’s awful that the best car dealer is no longer at this location😡 but we are happy he is still in business at a better location and we are on our way to purchase our 3rd vehicle with the best dealer TOM RYAN!!!!
TOM RYAN! What a loss to this dealership. My daughter and I both bought our vehicles here at Hoffman Lexus with Tom Ryan in East Hartford. It’s awful that the best car dealer is no longer at this location😡 but we are happy he is still in business at a better location and we are on our way to purchase our 3rd vehicle with the best dealer TOM RYAN!!!!
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. While Tom is no longer with our team, our commitment remains the same—we will not lose a sale over pricing. We are confident we can offer a competitive deal along with exceptional service. We would truly appreciate the opportunity to earn your business—please reach out to us directly. Sebastian Chodulski - General Manager - sebastian.chodulski@hoffmanauto.com
The Service Department is ALWAYS top notch! Mike Fitzgerald & Efrem Antler are a great team!
The Service Department is ALWAYS top notch! Mike Fitzgerald & Efrem Antler are a great team!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your confidence in Hoffman Lexus! We'll be sure your high praise reaches Mike and Efrem. We appreciate your business.
Always professional, polite, service, and review of my priorities for my vehicle. The video provided prior to the work done on my car is much appreciated.
Always professional, polite, service, and review of my priorities for my vehicle. The video provided prior to the work done on my car is much appreciated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy every aspect of our service impressed you! Thank you for choosing Hoffman Lexus and for sharing your support online. See you next time, Dean!
The service was excellent as always. They are very professional and done correctly the first time.
The service was excellent as always. They are very professional and done correctly the first time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
All of us at Hoffman Lexus are happy to see this wonderful feedback! Thank you, Jan-lou!
Very Happy with my experience at Hoffman. They took time to explain everything they were going to do and it had been reliable over the years. Highly recommended.
Very Happy with my experience at Hoffman. They took time to explain everything they were going to do and it had been reliable over the years. Highly recommended.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bobby, it's wonderful to know you're so satisfied with the team at Hoffman Lexus! Thank you for your feedback, and thank you for recommending us.
Great Service from start to finish. Dan in the service department was very helpful and professional. I really appreciated the video from the mechanic as he inspected my car. I highly recommend Hoffman Lexus.
Great Service from start to finish. Dan in the service department was very helpful and professional. I really appreciated the video from the mechanic as he inspected my car. I highly recommend Hoffman Lexus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for recommending Hoffman Lexus! We are thrilled to hear that Dan and our service team provided such thorough and professional support. Safe travels, and we hope to see you again!