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Hoffman Lexus

(2,049 reviews)
Visit Hoffman Lexus
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:30am–6:00pm 7:00am–5:30pm
Tuesday 8:30am–6:00pm 7:00am–5:30pm
Wednesday 8:30am–6:00pm 7:00am–5:30pm
Thursday 8:30am–6:00pm 7:00am–5:30pm
Friday 8:30am–6:00pm 7:00am–5:30pm
Saturday 8:30am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
2025 state dealer award
View 7 awards
2025 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (860) 947-4203 (860) 947-4203
Used (860) 838-2117 (860) 838-2117
Service (860) 838-2168 (860) 838-2168

Inventory

See all 67 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2023.
Here at Hoffman Lexus located in East Hartford CT we are dedicated to making your purchasing experience both professional and transparent. With 4.8 stars on Google we're highly recommended by our customers. Come visit us on Connecticut Blvd in East Hartford and shop our extensive inventory of new and pre-owned vehicles where you're sure to find the perfect Lexus RX ES or NX to meet your needs. Our fully staffed service department including highly trained Lexus Master Techs are here for you after you drive off the lot to handle any maintenance or repairs you may need.
Hoffman Lexus Driven by trust.

Service center

Phone number (860) 838-2168

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:30am–3:30pm
Sunday
Closed

Meet our employees

Reviews

(2,049 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hoffman Lexus from DealerRater.

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The service was excellent as always.

The service was excellent as always. They are very professional and done correctly the first time.

The service was excellent as always.

The service was excellent as always. They are very professional and done correctly the first time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

All of us at Hoffman Lexus are happy to see this wonderful feedback! Thank you, Jan-lou!

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Very Happy with my experience at Hoffman.

Very Happy with my experience at Hoffman. They took time to explain everything they were going to do and it had been reliable over the years. Highly recommended.

Very Happy with my experience at Hoffman.

Very Happy with my experience at Hoffman. They took time to explain everything they were going to do and it had been reliable over the years. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Bobby, it's wonderful to know you're so satisfied with the team at Hoffman Lexus! Thank you for your feedback, and thank you for recommending us.

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Great Service from start to finish.

Great Service from start to finish. Dan in the service department was very helpful and professional. I really appreciated the video from the mechanic as he inspected my car. I highly recommend Hoffman Lexus.

Great Service from start to finish.

Great Service from start to finish. Dan in the service department was very helpful and professional. I really appreciated the video from the mechanic as he inspected my car. I highly recommend Hoffman Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for recommending Hoffman Lexus! We are thrilled to hear that Dan and our service team provided such thorough and professional support. Safe travels, and we hope to see you again!

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Without exception, the best car service experience I’ve

Without exception, the best car service experience I’ve had in a long time. Efrem was first class in every way.

Without exception, the best car service experience I’ve

Without exception, the best car service experience I’ve had in a long time. Efrem was first class in every way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

David, thank you for sharing your positive feedback about Efrem and our service team! We look forward to serving you again at Hoffman Lexus.

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Austin in service department is superb !

Austin in service department is superb ! Will go to this dealership because of his excellent treatment and service ! Best service tech I ever had ! Thanks Austin for all your help !!

Austin in service department is superb !

Austin in service department is superb ! Will go to this dealership because of his excellent treatment and service ! Best service tech I ever had ! Thanks Austin for all your help !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Michael, thank you for sharing your glowing review of Austin! We’ll be sure to share your kind words with him. Thank you for choosing the Hoffman Lexus team!

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Austin in the service department was great.

Austin in the service department was great. This was my first time using the service center and they were quick and very communicative. Let me know what was needed today and was was needed at next service. Washed my car and even walked me out to the car so I would know where it was parked

Austin in the service department was great.

Austin in the service department was great. This was my first time using the service center and they were quick and very communicative. Let me know what was needed today and was was needed at next service. Washed my car and even walked me out to the car so I would know where it was parked

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ted, thank you for choosing Hoffman Lexus and for sharing your experience with Austin and our team. We look forward to assisting you again in the future! Safe travels!

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Everyone at this dealership is knowledgeable and

Everyone at this dealership is knowledgeable and professional . I’ve had only great experiences with everyone on the staff.

Everyone at this dealership is knowledgeable and

Everyone at this dealership is knowledgeable and professional . I’ve had only great experiences with everyone on the staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this wonderful feedback with us! We’re grateful for your business and look forward to your next visit to Hoffman Lexus. Safe travels!

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I recently purchased my vehicle from Hoffman Lexus, and I

I recently purchased my vehicle from Hoffman Lexus, and I am still genuinely blown away by how exceptional the entire experience was. From the moment I walked through the doors, I felt welcomed, valued, and taken care of in a way that is rare to find in the car-buying world. What made it even more impressive was that I was able to purchase and pick up my vehicle the very same day. Despite the quick turnaround, everything was handled with care, patience, and professionalism. Cherif, the sales manager, deserves special recognition for the incredible role he played in making this experience so smooth. He is absolutely phenomenal—professional, kind, attentive, and genuinely committed to ensuring customer satisfaction. Throughout the process, he checked in with me personally, made sure every detail was being handled promptly, and reassured me that my happiness mattered just as much as the sale itself. His leadership and customer-focused approach set the tone for the entire dealership. Alex, my sales representative, was equally impressive. From the start, he made me feel at ease and confident. He took the extra time to walk me through every feature, answer all of my questions thoroughly, and explain things in a clear and friendly way. What I really appreciated was his patience—never once did he rush me or make me feel pressured. Instead, he treated me like a priority, ensuring I felt supported throughout the entire process. His customer service was truly top-tier, and he made what can be a stressful experience feel smooth and enjoyable. Despite the quick, same-day timeline, the sale itself felt effortless. There were no problems, no delays, and absolutely no stress. Everything—from reviewing options, to paperwork, to preparing the vehicle—was handled efficiently and professionally. It was clear that the entire team at Hoffman Lexus values both quality and customer satisfaction. And then came the moment that truly took my breath away: when it was time for pickup, my new vehicle was waiting for me, beautifully detailed and wrapped with a big red bow on top! 🎀 That thoughtful gesture made the experience feel incredibly special—almost like receiving a gift rather than simply making a purchase. It showed just how much the team cared about making this a memorable milestone for me. If you're considering purchasing a Lexus, I highly recommend Hoffman Lexus. Be sure to ask for Cherif and Alex, because their dedication, professionalism, and genuine care for their customers truly sets them apart from any dealership I’ve ever visited. I left with a beautiful new vehicle and a truly exceptional buying experience that I’ll remember for a long time. This is what five-star service looks like, from start to finish.

I recently purchased my vehicle from Hoffman Lexus, and I

I recently purchased my vehicle from Hoffman Lexus, and I am still genuinely blown away by how exceptional the entire experience was. From the moment I walked through the doors, I felt welcomed, valued, and taken care of in a way that is rare to find in the car-buying world. What made it even more impressive was that I was able to purchase and pick up my vehicle the very same day. Despite the quick turnaround, everything was handled with care, patience, and professionalism. Cherif, the sales manager, deserves special recognition for the incredible role he played in making this experience so smooth. He is absolutely phenomenal—professional, kind, attentive, and genuinely committed to ensuring customer satisfaction. Throughout the process, he checked in with me personally, made sure every detail was being handled promptly, and reassured me that my happiness mattered just as much as the sale itself. His leadership and customer-focused approach set the tone for the entire dealership. Alex, my sales representative, was equally impressive. From the start, he made me feel at ease and confident. He took the extra time to walk me through every feature, answer all of my questions thoroughly, and explain things in a clear and friendly way. What I really appreciated was his patience—never once did he rush me or make me feel pressured. Instead, he treated me like a priority, ensuring I felt supported throughout the entire process. His customer service was truly top-tier, and he made what can be a stressful experience feel smooth and enjoyable. Despite the quick, same-day timeline, the sale itself felt effortless. There were no problems, no delays, and absolutely no stress. Everything—from reviewing options, to paperwork, to preparing the vehicle—was handled efficiently and professionally. It was clear that the entire team at Hoffman Lexus values both quality and customer satisfaction. And then came the moment that truly took my breath away: when it was time for pickup, my new vehicle was waiting for me, beautifully detailed and wrapped with a big red bow on top! 🎀 That thoughtful gesture made the experience feel incredibly special—almost like receiving a gift rather than simply making a purchase. It showed just how much the team cared about making this a memorable milestone for me. If you're considering purchasing a Lexus, I highly recommend Hoffman Lexus. Be sure to ask for Cherif and Alex, because their dedication, professionalism, and genuine care for their customers truly sets them apart from any dealership I’ve ever visited. I left with a beautiful new vehicle and a truly exceptional buying experience that I’ll remember for a long time. This is what five-star service looks like, from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Resa, your review absolutely made our day! It makes us so glad to know Cherif and Alex took such excellent care of you, and we'll be sure to pass along your appreciation. We hope you love your new car, and we are grateful to have you as a customer. Thank you for choosing Hoffman Lexus!

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I recently purchased my vehicle from Hoffman Lexus, and I

I recently purchased my vehicle from Hoffman Lexus, and I am still genuinely blown away by how exceptional the entire experience was. From the moment I walked through the doors, I felt welcomed, valued, and taken care of in a way that is rare to find in the car-buying world. What made it even more impressive was that I was able to purchase and pick up my vehicle the very same day. Despite the quick turnaround, everything was handled with care, patience, and professionalism. Cherif, the sales manager, deserves special recognition for the incredible role he played in making this experience so smooth. He is absolutely phenomenal—professional, kind, attentive, and genuinely committed to ensuring customer satisfaction. Throughout the process, he checked in with me personally, made sure every detail was being handled promptly, and reassured me that my happiness mattered just as much as the sale itself. His leadership and customer-focused approach set the tone for the entire dealership. Alex, my sales representative, was equally impressive. From the start, he made me feel at ease and confident. He took the extra time to walk me through every feature, answer all of my questions thoroughly, and explain things in a clear and friendly way. What I really appreciated was his patience—never once did he rush me or make me feel pressured. Instead, he treated me like a priority, ensuring I felt supported throughout the entire process. His customer service was truly top-tier, and he made what can be a stressful experience feel smooth and enjoyable. Despite the quick, same-day timeline, the sale itself felt effortless. There were no problems, no delays, and absolutely no stress. Everything—from reviewing options, to paperwork, to preparing the vehicle—was handled efficiently and professionally. It was clear that the entire team at Hoffman Lexus values both quality and customer satisfaction. And then came the moment that truly took my breath away: when it was time for pickup, my new vehicle was waiting for me, beautifully detailed and wrapped with a big red bow on top! 🎀 That thoughtful gesture made the experience feel incredibly special—almost like receiving a gift rather than simply making a purchase. It showed just how much the team cared about making this a memorable milestone for me. If you're considering purchasing a Lexus, I highly recommend Hoffman Lexus. Be sure to ask for Cherif and Alex, because their dedication, professionalism, and genuine care for their customers truly sets them apart from any dealership I’ve ever visited. I left with a beautiful new vehicle and a truly exceptional buying experience that I’ll remember for a long time. This is what five-star service looks like, from start to finish.

I recently purchased my vehicle from Hoffman Lexus, and I

I recently purchased my vehicle from Hoffman Lexus, and I am still genuinely blown away by how exceptional the entire experience was. From the moment I walked through the doors, I felt welcomed, valued, and taken care of in a way that is rare to find in the car-buying world. What made it even more impressive was that I was able to purchase and pick up my vehicle the very same day. Despite the quick turnaround, everything was handled with care, patience, and professionalism. Cherif, the sales manager, deserves special recognition for the incredible role he played in making this experience so smooth. He is absolutely phenomenal—professional, kind, attentive, and genuinely committed to ensuring customer satisfaction. Throughout the process, he checked in with me personally, made sure every detail was being handled promptly, and reassured me that my happiness mattered just as much as the sale itself. His leadership and customer-focused approach set the tone for the entire dealership. Alex, my sales representative, was equally impressive. From the start, he made me feel at ease and confident. He took the extra time to walk me through every feature, answer all of my questions thoroughly, and explain things in a clear and friendly way. What I really appreciated was his patience—never once did he rush me or make me feel pressured. Instead, he treated me like a priority, ensuring I felt supported throughout the entire process. His customer service was truly top-tier, and he made what can be a stressful experience feel smooth and enjoyable. Despite the quick, same-day timeline, the sale itself felt effortless. There were no problems, no delays, and absolutely no stress. Everything—from reviewing options, to paperwork, to preparing the vehicle—was handled efficiently and professionally. It was clear that the entire team at Hoffman Lexus values both quality and customer satisfaction. And then came the moment that truly took my breath away: when it was time for pickup, my new vehicle was waiting for me, beautifully detailed and wrapped with a big red bow on top! 🎀 That thoughtful gesture made the experience feel incredibly special—almost like receiving a gift rather than simply making a purchase. It showed just how much the team cared about making this a memorable milestone for me. If you're considering purchasing a Lexus, I highly recommend Hoffman Lexus. Be sure to ask for Cherif and Alex, because their dedication, professionalism, and genuine care for their customers truly sets them apart from any dealership I’ve ever visited. I left with a beautiful new vehicle and a truly exceptional buying experience that I’ll remember for a long time. This is what five-star service looks like, from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Resa, congratulations on your new vehicle! We’re so happy you enjoyed working with our team and we’ll be sure to pass along the kind words to Cherif and Alex. Have a great day! - Hoffman Lexus

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Dan Savoia is amazing and so is the service team here.

Dan Savoia is amazing and so is the service team here. Trust them for life like I have. They are honest and will always make sure you are satisfied. I’ve been to many other Lexus dealerships and I’m telling you Hoffman is the best one.

Dan Savoia is amazing and so is the service team here.

Dan Savoia is amazing and so is the service team here. Trust them for life like I have. They are honest and will always make sure you are satisfied. I’ve been to many other Lexus dealerships and I’m telling you Hoffman is the best one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Dan, your review has made our day! It's wonderful to hear that Dan and our team have earned your trust over the years. Thank you for choosing Hoffman Lexus. See you next time!

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