New 888-465-1598 Dealer Website
Used 888-465-0397 Email Dealer
Service 877-789-8893

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Sales 8:30 AM - 7:00 PM
Service 7:00 AM - 7:00 PM
Mon 8:00 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 8:30 AM - 7:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 7:00 AM - 7:00 PM
Sun Closed
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Reviews

4.7
Average based on 113 reviews
  • Thank you Gloria Powers

    A true class act, Gloria Powers responded to an issue I had when we bought a used car a few months back and she went above and beyond to talk with...

    Dealer Response

    My pleasure Phil, Thank you for your patience! Gloria


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    A true class act, Gloria Powers responded to an issue I had when we bought a used car a few months back and she went above and beyond to talk with us and correct the issue. I never thought months later someone would work with us to make us happy but she did ! Again, thank you for all your help..

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    My pleasure Phil, Thank you for your patience! Gloria


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  • One Associate?

    From their website: The One Associate means that you deal with one Sales Person from the beginning to the end of your purchase. Really? I dealt ...

    Dealer Response

    We're so sorry to hear about your recently experience with our sales department. Since we're not sure of your name or when you specifically came i...


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    From their website: The One Associate means that you deal with one Sales Person from the beginning to the end of your purchase. Really? I dealt with THREE before we even talked numbers (which we didn't): The Internet Manager, the person who took me on the test drive (who did not know the car well), and the Salesperson/manager? I don't know since all I got was the name, no business card? Who was next, the closer?

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so sorry to hear about your recently experience with our sales department. Since we're not sure of your name or when you specifically came in, please call me directly at the number below and we'll be sure to do what we can to improve this on our end. Gloria Powers Marketing Department 203-878-7401 x 320


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  • 5 stars for Judi but her mgr Dan Pagan gets 2!!!

    The only reason I am giving Colonial Toyota a high 3 star review is because Judi Rovinelli was pleasant and courteous, her Manager Dan Pagan on th...

    Dealer Response

    While we thank you for your kind words about Judi, the additional feedback you provided is definitely worrisome on our end. With our No Haggle One...


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    The only reason I am giving Colonial Toyota a high 3 star review is because Judi Rovinelli was pleasant and courteous, her Manager Dan Pagan on the other hand was not. I understand that a dealership needs to sell as many cars as possible in a month but if you are a no haggle dealer then don't haggle especially if you make it a point to mention that several times throughout the process. We where in the market for a new Corolla and Colonial Toyota was the first place we visited at the end of October. We gave it a few weeks and after checking out other dealerships we decided to call Judi Rovinelli at Colonial because we enjoyed our experience with her. After agreeing on a price with Judi we mentioned that we wont be able to come in for at least a week and a half because of our work schedules. Remember this is a no haggle dealer. Judi said that it was fine and it wont be a problem. A few days later Judi called me just to follow up and make sure we are on schedule and on that same day we got another call from her stating that her manager Dan Pagan out of the blue said that if we don't do the deal that day then they will not honor the price we agreed on. What happened with waiting a week and a half and what happened to the no haggle dealership? They mentioned that all the paperwork can be done over the phone and via email but I explained that I was at work and my fiancee (who the car is for) was working at the hospital and doesn't have the time or access to do this but this just fell on Dan Pagan's deaf ears. I told Judi that I am not going to be pressured into buying a car and please keep in mind that Judi was wonderful and she is not the issue here and I feel bad that she couldn't get the sale from us. Because of this I went on truecar.com and found Westchester Toyota with a much better price (few hundred less) and all around real friendly no pressure staff. I told Westchester Toyota that because of our work schedules we wont be able to come back for a week and guess what, no pressure phone calls later on that week to force us to close the deal earlier. We ended up buying the car with Westchester Toyota instead. Again Judi at Colonial Toyota was great and is very courteous and pleasent to deal with but Dan Pagan her Manager is the one who made Colonial lose the sale and we can all thank him for making the deal go sour. If you every go to Colonial Toyota make sure to deal with Judi Rovinelli and be cautious with Dan Pagan.

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    While we thank you for your kind words about Judi, the additional feedback you provided is definitely worrisome on our end. With our No Haggle One Associate approach, we strive on embracing a transparent and more family-like atmosphere. However, that seems to not be the case here. Since I work directly in the marketing department, I'm a bit outside of the sales realm but I still want to make sure that all of our customers are content. Please reach out to me directly if you'd like to discuss anything further. I hope to hear from you soon. Gloria Powers Marketing 203-878-7401 x 320


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Service & Repair

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator
  • Technician Quality - Technicians and advisors are properly trained, retained and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since July 2016

Here at Colonial Toyota, we are committed to creating a unique car and servicing experience, focused entirely on exceeding our customers expectations. Our philosophy is simple, provide our customers with a No-Haggle One Associate approach to pricing vehicles, servicing vehicles, accessories, and financing. Ask one of our team members to tell you more about our No Haggle One Associate approach. Ask about our Ironclad Warranty for Life on all New, Certified, and Select Pre Owned Vehicles.

"Colonial Toyota in Milford; Home of the No Haggle One Associate!"