Reviews
Completely unexpected experience with this service department. I scheduled online and it was easy. They had availability that was only a week out. When I arrived they took the Promaster right in and the service desk consultant was extremely informative and set my expectations for timing which was very reasonable but then they beat expectations by 45 minites. The service was for two recall items for the engine cooling fan and back up camera. Definitely the smoothest experience I have ever had at a dealership's service department.
Completely unexpected experience with this service department. I scheduled online and it was easy. They had availability that was only a week out. When I arrived they took the Promaster right in and the service desk consultant was extremely informative and set my expectations for timing which was very reasonable but then they beat expectations by 45 minites. The service was for two recall items for the engine cooling fan and back up camera. Definitely the smoothest experience I have ever had at a dealership's service department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that this was your most seamless dealership service visit is rewarding for our team. We're glad scheduling online was straightforward and our service consultant provided helpful information and clear timing expectations for the recall work on your Ram ProMaster 1500. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence
Always excellent experiences I always have excellent experiences every time I come in for service work.
Always excellent experiences I always have excellent experiences every time I come in for service work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Every visit matters, and we're pleased your service experiences with your Ram have been consistently positive. Thank you for continuing to choose our service team. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence
Hector is one of the service providers who really went out of his way to explain the situation of my vehicle. He explained the pros and cons and help me make the best choice. He also saved me money which in today’s day and age is very important
Hector is one of the service providers who really went out of his way to explain the situation of my vehicle. He explained the pros and cons and help me make the best choice. He also saved me money which in today’s day and age is very important
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Executive Dodge Jeep RAM are glad to have you as a customer. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence
Work to get my truck scheduled for service very timely, thorough assessment and excellent work.
Work to get my truck scheduled for service very timely, thorough assessment and excellent work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad we could get your Ram scheduled promptly and that you were pleased with the careful assessment and quality of the work. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence
Service was quick, communication was good and any concerns I had were addressed. Night drop is easy
Service was quick, communication was good and any concerns I had were addressed. Night drop is easy
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased the night drop was convenient and your concerns were addressed. It's good to know the service on your Jeep Wrangler was efficient and our team kept you well informed. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence
We had a fantastic experience with Andrew and the team. Would highly recommend to anyone searching for a new car!
We had a fantastic experience with Andrew and the team. Would highly recommend to anyone searching for a new car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence
Very. Professional when it comes down to detail but not so helpful once completed. Helpful
Very. Professional when it comes down to detail but not so helpful once completed. Helpful
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence
Efficient and professional They were able to get me in quickly and I was able to wait for the vehicle and I was out of there within 45 minutes
Efficient and professional They were able to get me in quickly and I was able to wait for the vehicle and I was out of there within 45 minutes
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your mention of getting your Jeep Wrangler in quickly and being back on the road within 45 minutes reflects how our service team prioritizes efficiency. Hearing that the visit was both efficient and professional means a lot to our service team. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence
Had been taking my previous truck here for service and have been happy with the service department. When it came time to replace the truck, it made sense to trade in & purchase here. Very happy with the whole transaction.
Had been taking my previous truck here for service and have been happy with the service department. When it came time to replace the truck, it made sense to trade in & purchase here. Very happy with the whole transaction.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad returning for your new Ram purchase felt like the right choice. Knowing you were pleased with our service department and the trade-in and purchase process is rewarding. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence
Welcoming greeting! Got me in and out quickly Impressed with the tech's video explaining what he was doing and checking all systems and explaining my vehicle was in excellent condition.
Welcoming greeting! Got me in and out quickly Impressed with the tech's video explaining what he was doing and checking all systems and explaining my vehicle was in excellent condition.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about the technician’s video walkthrough highlights how our service team prioritizes transparent communication. Hearing that you enjoyed a warm greeting, speedy service, and an update on your Ram’s excellent condition means a lot to us. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence