Reviews
I was very pleased with the service, but to be honest, I find this question irritating. How about just having ratings to check off like you used to do?
I was very pleased with the service, but to be honest, I find this question irritating. How about just having ratings to check off like you used to do?
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write a 5-star review!
I have been leasing my Honda HRV for a year now. The people are always courteous and professional. They have me out in approximately an hour or alittle more.
I have been leasing my Honda HRV for a year now. The people are always courteous and professional. They have me out in approximately an hour or alittle more.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It gives us a great sense of pride to know we were able to help you! Thank you for choosing Brandfon Honda!
Easy online process to schedule an appointment, custer service is good as always.I was also in and out within 1 hr.
Easy online process to schedule an appointment, custer service is good as always.I was also in and out within 1 hr.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're ecstatic to read your positive feedback! Making our customers happy is what drives us, and it's great to know we succeeded with you. Thank you for choosing Brandfon Honda!
Brandfon has been caring for our Accord for 20 years and the car is in great shape. Every time I'm in the service department, whether for a routine oil change, or for some major repair--a broken axle, a new catalytic converter--the staff is great, especially Carla Daniels who has been my contact person for about 10 years. She and the service staff know the car and treat it with care. It's not a joy to pay for car repairs but Brandfon Honda makes it as enjoyable as possible by the great service they provide. And the shuttle drivers--like Louis--are great, very personable, making the whole experience much less stressful than it might be otherwise. If you have a Honda, get it serviced there!
Brandfon has been caring for our Accord for 20 years and the car is in great shape. Every time I'm in the service department, whether for a routine oil change, or for some major repair--a broken axle, a new catalytic converter--the staff is great, especially Carla Daniels who has been my contact person for about 10 years. She and the service staff know the car and treat it with care. It's not a joy to pay for car repairs but Brandfon Honda makes it as enjoyable as possible by the great service they provide. And the shuttle drivers--like Louis--are great, very personable, making the whole experience much less stressful than it might be otherwise. If you have a Honda, get it serviced there!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing when our staff is able to go above and beyond our customers’ expectations. We pride ourselves on giving the best customer satisfaction possible. Your feedback is greatly appreciated!
This is a follow up on a previous review. I went there with a problem, they fixed it, thank you. I go home and I found out, I now have a problem with a sliding door on an odyssey that was never there, I call to let them know, some one was supposed to call me back They never did. I state that in my review and I get an answer (AI ) back on review saying, sorry you had an issue with your sliding door. SORRY doesn't help. I'll figure it out myself.
This is a follow up on a previous review. I went there with a problem, they fixed it, thank you. I go home and I found out, I now have a problem with a sliding door on an odyssey that was never there, I call to let them know, some one was supposed to call me back They never did. I state that in my review and I get an answer (AI ) back on review saying, sorry you had an issue with your sliding door. SORRY doesn't help. I'll figure it out myself.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Had repairs. Traveling from out of state. Completed well, quickly. Made time for us. Staff was courteous and professional. Great job. Recommend them to others.
Had repairs. Traveling from out of state. Completed well, quickly. Made time for us. Staff was courteous and professional. Great job. Recommend them to others.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that you had a positive experience with us! Our team works hard to provide exceptional service, and we're glad it made a difference for you. If you need anything else, don't hesitate to reach out. Thank you for choosing Brandfon Honda!
Considering I drove it in without an appointment the work was done in a very timely fashion. Carla was very good in explaining what was being and when it would be ready for pickup. My two complaints, When I got the vehicle home I realized the passenger side sliding door was dead, not working. It always worked something happened during service. I called the service department the next morning and I was told that they would talk to the tech and get back to me, that never happened. Second complaint, you guys are crazy expensive. I usually do my own work, i have pretty good idea of what it takes to do a job. VERY expensive.
Considering I drove it in without an appointment the work was done in a very timely fashion. Carla was very good in explaining what was being and when it would be ready for pickup. My two complaints, When I got the vehicle home I realized the passenger side sliding door was dead, not working. It always worked something happened during service. I called the service department the next morning and I was told that they would talk to the tech and get back to me, that never happened. Second complaint, you guys are crazy expensive. I usually do my own work, i have pretty good idea of what it takes to do a job. VERY expensive.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're glad to hear Carla provided excellent service and that your visit was completed promptly. We're sorry to hear about the sliding door concern and the lack of follow-up. We also appreciate your comments regarding our pricing. Please contact me directly with any questions so I can assist you further. -Corey Brandfon, (203)481-1616, [email protected]
Great staff, efficient mechanics and a pleasant place to be. I definitely reccomend you service your vehicle here.
Great staff, efficient mechanics and a pleasant place to be. I definitely reccomend you service your vehicle here.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It gives us a great sense of pride to know we were able to help you! Thank you for choosing Brandfon Honda!
Very professional and knowledgeable.Delivering prompt,knowledgeable and friendly assistance.I would recommend a dealer to my friends and family
Very professional and knowledgeable.Delivering prompt,knowledgeable and friendly assistance.I would recommend a dealer to my friends and family
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving such a wonderful review! It's fantastic to hear that our dealership met your needs and provided excellent service. If there's anything else we can do for you, please don't hesitate to reach out.
The Branford. CT dealership's availability of loaner cars ... even better if there was no charge !
The Branford. CT dealership's availability of loaner cars ... even better if there was no charge !
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
It gives us a great sense of pride to know we were able to help you! Thank you for choosing Brandfon Honda!