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Last month I traded in my 2006 Honda Pilot for a 2016 Honda Civic. I was extremely pleased with the buying process from start to finish. Rick Hupa...
Your kind words mean lot to us, Marianne. We appreciate your feedback and are happy to hear that Rick was able to meet your needs. At Brandfon Hon...
Last month I traded in my 2006 Honda Pilot for a 2016 Honda Civic. I was extremely pleased with the buying process from start to finish. Rick Hupalo was the Associate that helped me. He was extremely pleasant, courteous and really listened to what I want and didn't want. I could not be any happier with my Civic! A big thanks to Rick and the entire staff at Brandfon Honda in Branford!!
Your kind words mean lot to us, Marianne. We appreciate your feedback and are happy to hear that Rick was able to meet your needs. At Brandfon Honda, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Regards, Jeremy A. Abramson, GM email@example.com
Summary: 1. Certified pre-owned cars may not be up to snuff here (we drove off the lot with 2 immediately discovered problems) 2....
Summary: 1. Certified pre-owned cars may not be up to snuff here (we drove off the lot with 2 immediately discovered problems) 2. Service department is a nightmare. (Definitely don't get the Extended Warranty if you're not planning to get to another Honda dealer for service.) 2b. No loaner cars here: use the single courtesy shuttle which covers, it seems, quite a large area. Wait times may be spectacularly long. We bought at certified pre-owned Odyssey at the end of June. Seemed fine on the test drive but we discovered 2 issues on the drive home--a rattling noise that seemed to come from the right side of the dash, and a problem with the wiggle of the front passenger seat. Return visit 1: Took the van back the next day to seek if they could quickly ID the noise. They couldn't. Said we would have to leave it with them for the day. Return visit 2: I dropped the van off in the morning and then called in the afternoon when I hadn't heard from them. Oh yeah: Problems identified. But they needed to order the parts. (This is a 3 year old van, being serviced at at a Honda dealer, but they needed parts from Ohio. OK.) Wife called to use the courtesy shuttle to go collect our not-fixed car. Driver said 30 minutes. I went to collect her after 70 minutes when he still hadn't showed. We left the car overnight and got it the next morning. Return visit 3: 6 days later: parts in. (They did call this time.) Dropped off the car in the morning and---silly me--tried to use the shuttle again. I'm a 13 minute drive from the dealership. Time from car dropoff to my destination (dropping 2 others on the way): 1 hour, 39 minutes. Just as I was disembarking from the shuttle, I got a call: it turns out they've ordered the wrong part for the seat. And now they have to order the correct one. Honda is willing to cover 80% of the repair cost. This is a car that we bought---Certified Pre-Owned--6 weeks ago. With a problem discovered on Day 1. And they think we're going to pay for it. I told them that we would do no such thing. I got a call back an hour later that Sales would cover the remainder. Right. They said the rattle was fixed though. I called the shuttle number shortly thereafter for a ride back. 3:08pm on a Friday. He said that he was on his way to Torrington. Torrington is 50+ miles from the dealership-- certainly more than an hour in Friday afternoon traffic. Upshot: the shuttle service will not be available to anyone for the last two hours of the work week....unless you're inbound from somewhere near Torrington. I took the bus to collect our half-fixed van. Scratch that: the rattling noise that they fixed? NOT fixed. They may have fixed a problem I didn't know I was having (they replaced the tensioner). But the rattle that we were hearing is unchanged. Clearer than ever. We'll take this up again when the seat part comes in. I need a few days between my Brandfon visits. 7 weeks in. 0/2 issues resolved 27 days later I still haven't gotten a call to let me know that the correct part is in. So I call them. Turns out it's on backorder. They have no idea when it may be in stock. (It's California we're waiting for this time.) Good thing I called. 10 weeks in 0/2 issues resolved The call comes at the 31 day mark. The part is in. Return visit 4: I get the foreman this time. He's frustrated that they replaced a tensioner that (maybe) didn't need replacing, but he certainly hears the rattle, too. I tell him that I'd like to pick it up before 3pm so that I can get my kids off the bus at home (that gives them 6.5 hrs with it), but that I could take the bus home and leave it overnight if that's what it takes to finally fix both things... Once the keys are in my hand, I'm told that the seat repair has taken longer than expected. They didn't have time to diagnose the rattling sound. If I can bring it back... 11 weeks in. 1/2 issues resolved
I went to branfon Honda want to buy a car knowing what I wanted. Joel Demarco help me. He had a few cars mind. He walk though each car explain e...
Thank you for the glowing review, Stephanie! We take pride in our customer service and do whatever we can to have our customers leave happy. I'll ...
I went to branfon Honda want to buy a car knowing what I wanted. Joel Demarco help me. He had a few cars mind. He walk though each car explain everything to me. Got a get price . I would definitely recommend send people to Joel Demarco.
Thank you for the glowing review, Stephanie! We take pride in our customer service and do whatever we can to have our customers leave happy. I'll be sure to share your feedback with Joel. Please don't hesitate to contact or visit us if you need anything else. Best, Jeremy A. Abramson, GM firstname.lastname@example.org