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Harte Nissan

(613 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday 11:00am–4:00pm Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2021 consumer dealer award

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Reviews

(613 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harte Nissan from DealerRater.

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I have been a customer of Harte Nissan and Michael V for

I have been a customer of Harte Nissan and Michael V for over 15 years and plan to continue that relationship for future vehicles.

I have been a customer of Harte Nissan and Michael V for

I have been a customer of Harte Nissan and Michael V for over 15 years and plan to continue that relationship for future vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your loyalty and kind words! We're thrilled to hear that you've had a great experience with us for over 15 years. We look forward to continuing to serve you for many more years and helping with your future vehicle needs! Damen Polance dpolance@harteautogroup.com

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Great experience!

Great experience! Wonderful people, quick and efficient service. They are very friendly and professional. If you are looking for a Nissan they should be your top choice.

Great experience!

Great experience! Wonderful people, quick and efficient service. They are very friendly and professional. If you are looking for a Nissan they should be your top choice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. We strive to provide friendly, professional, and efficient service, and it's wonderful to know that it made an impact. We truly appreciate your recommendation, and we look forward to assisting you with any future Nissan needs. Thanks again for choosing us! Yeilian Barreto- Owner Loyalty Manager

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thank you again jeff for assisting me with my car, i love

thank you again jeff for assisting me with my car, i love the rogue!! 10 years upgrade and i couldnt be more happier, Thank you Harte nissan!

thank you again jeff for assisting me with my car, i love

thank you again jeff for assisting me with my car, i love the rogue!! 10 years upgrade and i couldnt be more happier, Thank you Harte nissan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your wonderful feedback! We're thrilled to hear that you love your new Rogue and that Jeff provided excellent assistance. A 10-year upgrade is an exciting milestone, and we're so glad you’re happy with your choice. Enjoy your new ride, and thank you for choosing Harte Nissan! Yeilian Barreto Owner Loyalty Manager

Consumer response

Thank you!

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I recently had a deeply disappointing experience with

I recently had a deeply disappointing experience with Harte Nissan regarding an insurance claim repair for my 2018 Nissan Pathfinder SL after extensive rodent damage to the vehicle’s wiring harnesses. Despite my expectations of expertise and transparency, I encountered misdiagnoses, delays, excessive charges, and a lack of communication. Harte Nissan’s mismanagement left me without a vehicle for over two months. Eventually, my insurance declared it a total loss, and I’m left to cover a financial gap to replace the vehicle. Initially, Harte Nissan billed me nearly $10,000 for the first round of repairs, which my insurance covered. However, they later submitted an additional $7,000 supplemental claim without notifying me—I only discovered this by chance through my insurance app. When I called Corey, my contact at the dealership, he admitted they had missed additional damage, requiring further diagnostics and labor to take the car apart and reassemble it. Throughout the process, communication was inconsistent and unreliable. Corey, often unavailable due to injury or days off, left me without updates, and no system was in place to provide a backup point of contact. Reaching out to the manager, Sylvester, was equally unhelpful, as I was only told the work was "ongoing." Only after speaking with another representative did I learn of their staffing shortages. I was told they only had one specialist to handle complex wiring repairs. Due to technicians being out, this wiring specialist was pulled from my vehicle to work on other jobs, which delayed my repair further. Despite Harte Nissan’s claim of expertise, they appeared to lack the resources or thoroughness needed to complete such a complex job, resulting in misdiagnoses, inflated costs, and excessive delays. Adding to my frustration, Corey initially mentioned they were out approximately $8,500 for parts and labor on my repair. Yet when it came time for the final payout, they demanded the full amount originally estimated by the adjuster—nearly $10,000—without any willingness to negotiate or adjust the charges. This inconsistency raised serious questions about their honesty in handling costs. Furthermore, when I came to retrieve belongings from the vehicle, I found the interior fully assembled, with no visible signs of recent disassembly. The bumper, however, was left off, leaving me to wonder if they had, in fact, fully reassembled the vehicle or even performed the second round of diagnostics. Ultimately, when the repair costs escalated to more than the vehicle’s value, my insurance declared the vehicle a total loss. Had Harte Nissan accurately diagnosed the vehicle from the start, it’s likely the car would have been deemed a total loss initially, without all the wasted work, time, and cost. Instead, I’m left with a $30,000 insurance claim, factoring in repair costs, rental vehicle, and vehicle value. The dealer, however, received a $10,000 payout for incomplete work, reinforcing my sense of their greed and profit-first approach. Their exorbitant labor rate exceeded $200 per hour, reinforcing that profit was prioritized. They also collected $100 per day for vehicle “storage,” which felt like yet another greedy charge. It’s difficult not to question their integrity and feel that they benefited from the situation at my expense. Harte Nissan accepted no responsibility for their negligence and insisted on getting every penny of the initial insurance appraisal. Despite all I was put through, Sylvester had an underling deal with me and only emerged from his office when I requested a tax exemption (which our religious nonprofit was legally entitled to), making it clear he wanted every dollar of the insurance payout with no room for negotiation. His unwillingness to engage except to insist on full payment showed a complete lack of empathy or remorse for the situation. As a loyal customer since 2019, I am deeply disappointed. I cannot recommend Harte Nissan and strongly advise caution.

I recently had a deeply disappointing experience with

I recently had a deeply disappointing experience with Harte Nissan regarding an insurance claim repair for my 2018 Nissan Pathfinder SL after extensive rodent damage to the vehicle’s wiring harnesses. Despite my expectations of expertise and transparency, I encountered misdiagnoses, delays, excessive charges, and a lack of communication. Harte Nissan’s mismanagement left me without a vehicle for over two months. Eventually, my insurance declared it a total loss, and I’m left to cover a financial gap to replace the vehicle. Initially, Harte Nissan billed me nearly $10,000 for the first round of repairs, which my insurance covered. However, they later submitted an additional $7,000 supplemental claim without notifying me—I only discovered this by chance through my insurance app. When I called Corey, my contact at the dealership, he admitted they had missed additional damage, requiring further diagnostics and labor to take the car apart and reassemble it. Throughout the process, communication was inconsistent and unreliable. Corey, often unavailable due to injury or days off, left me without updates, and no system was in place to provide a backup point of contact. Reaching out to the manager, Sylvester, was equally unhelpful, as I was only told the work was "ongoing." Only after speaking with another representative did I learn of their staffing shortages. I was told they only had one specialist to handle complex wiring repairs. Due to technicians being out, this wiring specialist was pulled from my vehicle to work on other jobs, which delayed my repair further. Despite Harte Nissan’s claim of expertise, they appeared to lack the resources or thoroughness needed to complete such a complex job, resulting in misdiagnoses, inflated costs, and excessive delays. Adding to my frustration, Corey initially mentioned they were out approximately $8,500 for parts and labor on my repair. Yet when it came time for the final payout, they demanded the full amount originally estimated by the adjuster—nearly $10,000—without any willingness to negotiate or adjust the charges. This inconsistency raised serious questions about their honesty in handling costs. Furthermore, when I came to retrieve belongings from the vehicle, I found the interior fully assembled, with no visible signs of recent disassembly. The bumper, however, was left off, leaving me to wonder if they had, in fact, fully reassembled the vehicle or even performed the second round of diagnostics. Ultimately, when the repair costs escalated to more than the vehicle’s value, my insurance declared the vehicle a total loss. Had Harte Nissan accurately diagnosed the vehicle from the start, it’s likely the car would have been deemed a total loss initially, without all the wasted work, time, and cost. Instead, I’m left with a $30,000 insurance claim, factoring in repair costs, rental vehicle, and vehicle value. The dealer, however, received a $10,000 payout for incomplete work, reinforcing my sense of their greed and profit-first approach. Their exorbitant labor rate exceeded $200 per hour, reinforcing that profit was prioritized. They also collected $100 per day for vehicle “storage,” which felt like yet another greedy charge. It’s difficult not to question their integrity and feel that they benefited from the situation at my expense. Harte Nissan accepted no responsibility for their negligence and insisted on getting every penny of the initial insurance appraisal. Despite all I was put through, Sylvester had an underling deal with me and only emerged from his office when I requested a tax exemption (which our religious nonprofit was legally entitled to), making it clear he wanted every dollar of the insurance payout with no room for negotiation. His unwillingness to engage except to insist on full payment showed a complete lack of empathy or remorse for the situation. As a loyal customer since 2019, I am deeply disappointed. I cannot recommend Harte Nissan and strongly advise caution.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We regret that your recent experience with us did not meet your expectations, and we appreciate the opportunity to clarify a few points. The repairs to your Nissan Pathfinder, necessitated by rodent damage, required extensive collaboration between our team and an entire insurance team to ensure we took the most effective approach. While we strive for transparency, it's important to note that some of the additional damage could only be identified after the initial repairs were completed, which led to the supplemental claim. We understand the frustration surrounding the invoicing and payment process. Our team worked diligently to ensure that all repairs were completed to the best of our ability. We appreciate your request for flexibility regarding the invoice; however, the amounts invoiced reflect the work authorized, performed and negotiated by the insurance company, as well as standard practices for storage during the repair period. If you have any further questions or concerns, please don't hesitate to reach out to us.

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Came in and found my dream car the mismo edition Z , so

Came in and found my dream car the mismo edition Z , so thankful for Jeffrey o for helping me out! Will be recommending him to my friends and family! Thank you again!

Came in and found my dream car the mismo edition Z , so

Came in and found my dream car the mismo edition Z , so thankful for Jeffrey o for helping me out! Will be recommending him to my friends and family! Thank you again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on finding your dream car, the Mismo Edition Z! We're so glad to hear that Jeffrey provided you with excellent help during your visit. Thank you for your recommendation—it's greatly appreciated! Enjoy your new ride, and don’t hesitate to reach out if you need anything else. Yeilian Barreto- Yeilian Barreto Owner Loyalty Manager

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Jeffery was friendly, respectful of my time, responsive,

Jeffery was friendly, respectful of my time, responsive, and easy to work with. I would recommend a friend to see if him they are interested in a Nissan.

Jeffery was friendly, respectful of my time, responsive,

Jeffery was friendly, respectful of my time, responsive, and easy to work with. I would recommend a friend to see if him they are interested in a Nissan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! I will make sure to share this with Jeffrey. We look forward to your next visit! Take care! Yeilian Barreto- Owner Loyalty Manager

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we were helped by Jeffrey Oregon and he give us great

we were helped by Jeffrey Oregon and he give us great customer service. very professional and polite. him knowing Spanish helped us a lot!

we were helped by Jeffrey Oregon and he give us great

we were helped by Jeffrey Oregon and he give us great customer service. very professional and polite. him knowing Spanish helped us a lot!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Congratulations on your new car. Thank you for taking the time to leave us a review. Welcome to the Harte Family. Yeilian Barreto- Owner Loyalty Manager

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recently bought a nissan rogue with jeff he was

recently bought a nissan rogue with jeff he was fantastic, the experience was great i will highly recommend to friends and family!

recently bought a nissan rogue with jeff he was

recently bought a nissan rogue with jeff he was fantastic, the experience was great i will highly recommend to friends and family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jennifer, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. We will be sure to pass along the comments to our team! Yeilian Barreto- Owner Loyalty Manager

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I recently purchased a certified pre-owned from Hartt

I recently purchased a certified pre-owned from Hartt Nissan in Hartford, Connecticut, and I couldn’t be more satisfied. My sales pro was great! He was super knowledgeable, friendly and took the necessary time and effort to get me into the car I wanted. Best of all I didn’t feel rushed or like I was being stiffed into buying the wrong/bad car. Thumbs up!

I recently purchased a certified pre-owned from Hartt

I recently purchased a certified pre-owned from Hartt Nissan in Hartford, Connecticut, and I couldn’t be more satisfied. My sales pro was great! He was super knowledgeable, friendly and took the necessary time and effort to get me into the car I wanted. Best of all I didn’t feel rushed or like I was being stiffed into buying the wrong/bad car. Thumbs up!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new car. Thank you for taking the time to leave us a review. Welcome to the Harte Family. We look forward to continuing to care for your vehicle throughout your ownership. Yeilian Barreto- Owner Loyalty Manager

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genuine people

great place with great people! Very inviting personal that genuinely want to help you. I had a problem with my Rogue the day before a family trip. They got me right in and back on the road same day!

genuine people

great place with great people! Very inviting personal that genuinely want to help you. I had a problem with my Rogue the day before a family trip. They got me right in and back on the road same day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your positive experience! We will be sure to pass along the comments! Please don't hesitate to reach out if there's anything additional we can do for you. Yeilian Barreto- Owner Loyalty Manager

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