AutoNation Honda O'Hare

I went through truecar.com to get a quote on a 2011 CRV LX 4WD. Richard sent me a quote for 20,040 for the car and a breakdown of all the fees/taxes. When I got his email I was at another Honda dealership(McGrath Honda) and asked the salesman to match the price or beat it. The salesman told me that the quote that Richard gave me was for a 2WD LX and there is no way they are selling the 4WD model for that price. He suggested that I call Richard and confirm the quote. I called Richard and he verified the quote was for a 4WD LX. So then I drove 30minutes down to see Richard @ O'Hare Honda and was received with the worst customer service imaginable. 1.) Richard wasn't available to see me. Instead I was introduced to another salesman(Stan). After a 15 minute check of the inventory Stan tells me there are no LX 4WDs in stock. At this point I'm losing my cool because when I called in the morning there were THREE 4WD LX's in stock and I had verified that there were 2 in stock 30 minutes before arriving. It was a classic bait-and-switch. Stan had clearly weathered this situation before and played the clueless salesman role well. He tried to pitch the EX model to me and I told him I wasn't interested. He then asked me to sit down at his desk and he would help me find a 4WD LX. Ok, I sit and wait for about 10 minutes before Stan shows up with a credit application. Why the hell would I fill out a credit application when he hasn't shown me a single car yet? I tell Stan I am not interested in filling out a credit app and he disappears for a few minutes. After waiting for 3 more minutes I go to find Stan, thank him for his time, and leave. When I got back to McGrath Honda one of the sales people guessed and explained exactly what happened. If O'Hare doesn't have a car in stock they give a lowball price on a car that doesn't exist to bring a customer in. Then they give you a line about selling the last one and you can't be outraged that they won't honor the quote because they have no car to sell you. Then they try to upsell you. It was a HORRIBLE experience that wasted 2 hours of my day. I'm absolutely disappointed that they lied about the quote was real and that they had cars in inventory when I called to confirm. What a waste of my time.

Relative to the other dealerships I visited, O'Hare (and particular Shahbaz) was the easiest to work with and most enthusiastic about selling a car. There was no "salesman" pitch, and their price was right on the money. Most importantly, they didn't waste my time.

My experience with the service I receive from O'Hare Honda has always been outstanding. Polite, courtious and professional. I would reccomend this dealership to my friends.

I HAVE BEEN EXTREMELY PLEASE WITH THE SERVICE AT OHARE HONDA. I LOVED MARY AND ALL THE HELP SHE GAVE US. I WOULD RECOMEND THIS DEALERSHIP AND HER SERVICES TO ANYONE. THANK YOU MARY!

Mary was very friendly and helpful in answering questions. She called me after I purchased my car to make sure I was satisfied. The only thing that concerned me was that I had to wait to talk to a sales representative for about 20-25 minutes past my appointment time. I wasn't originally supposed to be with Mary but some other person through my online contact. I was not aware that the lady was not going to be there despite the appointment I had made. That was a little disappointing. However, the replacement was great. Mary and Sam was helpful. I love my new car!

Mary Rycerz is the best! Professional, actively listens & knowledgeable & understands what her customer is looking for in a car. Mary makes car buying simple and painless and she sure made me feel important through the process! I love O'Hare Honda!! Great service department too!!

I purchased a used Honda Accord from a non-Honda dealership back in 2004. During a routine oil change at a random shop, they told me I needed a new alternator belt. I decided to take my car to an actual Honda dealership to have the experts look at my car, so I went to Ohare Honda. Unfortunately, there was a laundry list of services my car needed (keep in mind my car had well over 100,000 miles on it and until this point everything was great). Mark Ashkan was my service rep who explained in detail and SHOWED me what was wrong with my car. He brought me over to my car and had me look at the places/parts on/under the car that needed repair and compared it to another Honda so I could see what it should look like or how it should work. That was really important to me since I don't know a lot about cars, and I'm always afraid I'm going to get ripped off with unnecessary services/parts. Mark made notes to all the service items in understandable lingo that I could understand, and he made notes to the services that I should make a priority. It would be expensive! I asked Mark if he thought I would be better off buying a new car. Mark introduced me to Mary Rycerz in sales, and she gave me an overview of all the cars in stock. She suggested we set up a time to talk more in depth about the CR-V that quickly caught my attention. I had a couple appointments with Mary, and each appointment was very pleasant. I never felt pressured into doing anything and she was informative of the product and very responsive to my emails. I had sent her emails about other small suv's in the competition and asked her why I should buy the Honda CR-V. She always responded with reasons and comparison charts on what the CR-V had and the competition didn't have. Our test drives were fun- not only did she point out all the gadgets that the CR-V had, but she pointed out a few things that a women would love! "You could put your purse here and your cell phone there..." How could that not excite me! Of course, she pointed out the important stuff, "the back seats go down for your dog, and the CR-V has more horsepower and room than the Escape.." I'm really happy Mary was my sales rep- she KNOWS what she's doing. I will definitely tell anyone I know that might be thinking of buying a car, to go see Mary. The purchasing moment of the car wasn't so bad either! Mary and her manager gave me the selling price of the car and compared it to the bluebook price. Clearly, I was getting a deal. I sat with Sam S. who carefully but painlessly went through all the paperwork. Sam explained the importance of each document in a way that was understandable to a young lady who was purchasing her first new car. I made the decision to purchase the 2011 CR-V, and 6 months in- my car still smells brand new every time I get in! I'm very happy with my decision to purchase the car, and feel lucky to have worked with such kind and knowledgeable people at Ohare Honda.

Everyone was very professional and I would recommand a friend to this dealership Shabhbaz, Sheikh was a great sales man and he explain everything about my car to me he was great. Bill Bertucci was great as well if it was not for his web sight quote I would have never bought my car. Thanks again to the sales man at O'Hare Honda. Andrea Moore

Every step of the process was outstanding. Great service, nice people, got to the point, fast. email of what sent to them I have to thank all of you guys for the outstanding service and attention I received over the last few days. My phone call this morning was a wonderful surprise - put a smile on my face. As you know, I was very concerned with my challenging finance situation....still can't believe you guys pulled that off! Buying a car can be a wonderful experience.....you guys proved that! Can't wait to come back for my first oil change! Please forward my appreciation to the other guys that helped me out. In today's automotive marketplace, there are many fine automobiles to choose from and many excellent dealerships eager for your business. So I am especially pleased that you chose to purchase a Honda Accord from O'Hare Auto Group. You are joining a family of thousands of satisfied customers. I hope that your purchase experience was pleasant and that you are satisfied with your Honda. Our team of automotive professionals stands ready to ensure that your ownership experience remains a source of driving joy - and that your vehicle remains in top form. If there is anything I can do to ensure that your ownership experience continues to be excellent, please do not hesitate to contact me at ARoman@ohareautogroup.com. Congratulations, and thank you.

Ryan was great every time I brought my Honda Civic for an oil change. He stated that I should consider turning my car in there and that he could introduce me to a couple of sales people that would help me get the car that I wanted. He also talked to me and shared info about the great things the CRV has to offer. He is always very nice and attentive every time I came in. He introduced me to Mary R and from that point on Mary was absolutely WONDERFUL! She was patient with me and helped me lease the car that I REALLY wanted! She spent time with me figuring out if I had enough credit to lease the car on my own and to get the CRV @ a price that I could afford on a monthly basis. While my car searching journey started in November 2010 it ended in April 2011 with the lease of a CRV. She was patient during that time but checked in with me via phone calls and emails offering her assistance when I wass ready to come in and meet again. She was not PUSHY throughout this experience and for that I was not only impressed, but relieved. I felt comfortable that I could take my time making this big decision in leasing a car that was right for me. SHe helped me find the perfect "fit" for me and I am extremely happy with my CRV. She walked me through the whole process and reassured me during each step that the CRV was a great SUV that I would be happy with! SHe was right!!!! I LOVE my CRV!!!!!! Ohare Honda experience was great from the begining to the end and like I said earlier it started in the customer service department with an oil change. I always leased from McGrath and I knew from talking with Ryan and Mary that I needed to go to O'Hare for this upcoming lease! Thank You both for all your patience and help with guiding me through the leasing process! I will recommend O'Hare Honda to family and friends and will continue to bring CRV for my oil changes and maintainence. Its always a pleasure to see the smiling faces @ O'Hare Honda!