Reviews
Kevin Rooney's low pressure and courteous approach made...
Kevin Rooney's low pressure and courteous approach made my purchase of a 2011 Honda Accord through the Costco program a very pleasant and easy experience. He and Sales Manager Andrew Tomlinson are super-customer focused and they were very responsive to questions I had regarding the closing figures the morning after my purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kenneth, thank you for your positive review. We really appreciate the time you have taken to share your experience at our dealership. We here at O'Hare Honda take pride in providing our customers with high-quality service and a comfortable experience. We believe in being informative, helpful, friendly and committed to customer satisfaction. We strive to make sure our customers have an incredible experience. We are pleased to hear we accomplished our goal. Kevin Rooney and Andrew Tomlinson will be happy to hear about your visit. Once again, thank you for your review. We hope to help you again in the future. Please visit us on Facebook and Twitter as we have many specials going on exclusively for our followers! http://www.facebook.com/#!/pages/OHare-Honda/168183966139 http://twitter.com/ohareautogroup Regards, Steve Foresta - General Manager sforesta@oharehonda.com
We needed a new car and decided that the Fit was the car...
We needed a new car and decided that the Fit was the car for us. After an online inquiry, Bill provided me with a great internet price that my neighborhood dealer could not touch. Shahbaz followed with knowledgeable and friendly customer service. You can't beat a dealer with smart salesmen and great prices Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review. We here at O'Hare Honda believe in making sure our customer's experience is as easy and enjoyable as possible. We believe in being informative, professional and helpful. We like to go the extra mile to make sure our customers are completely satisfied. We strive to not only provide our customers with great service, but to also build lasting relationships. Through our actions, we want to let our customers know they are valued. We are very pleased to hear we accomplished our goal. Shahbaz will be happy to hear about your experience. Once again, thank you so much for your wonderful review. We hope to help you again in the future. Please visit us on Facebook and Twitter as we have many specials going on exclusively for our followers! http://www.facebook.com/#!/pages/OHare-Honda/168183966139 http://twitter.com/ohareautogroup Regards, Steve Foresta - General Manager sforesta@oharehonda.com
I have been looking for a used Honda CR-V and after doing...
I have been looking for a used Honda CR-V and after doing quite a bit of research decided I wanted to go to O'Hare Honda. I was not disappointed. My husband and I worked primarily with Shahbaz Sheikh and he made the process very easy and less stressful. We knew which car we wanted and Shahbaz made sure we were informed of all of the features and benefits. He really worked with us to ensure we got the vehicle we wanted at a price we could afford. He went above and beyond to help us with the trade in and ensure we were able to buy the car that day. I am thrilled with my car and even though I live five minutes away from another Honda dealership, I will be going to O'hare Honda for my future service needs and recommending them to anyone who wants a quality car with outstanding customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Sue, Thank you for taking the time to such a great review. We were happy to hear that you had such a great experience with Shahbaz. At O’Hare Honda we strive to provide 100% customer satisfaction and long-lasting customer relations. We hope you enjoy your new car and please let us know if you need anything in the future. Please visit us on Facebook and Twitter as we have many specials going on exclusively for our followers! http://www.facebook.com/#!/pages/OHare-Honda/168183966139 http://twitter.com/ohareautogroup Regards, Steve Foresta - General Manager sforesta@oharehonda.com
Everyone was very friendly and worked really hard to get...
Everyone was very friendly and worked really hard to get me the car I wanted and the a deal I could afford. Shahbaz Sheikh was very instrumental in bringing me in and making sure I received the service I deserved. My experience was very appreciated!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review. We were pleased to hear about your experiences with Shahbaz Sheik. At O’ Hare Honda we believe in providing the very best customer service and are happy we accomplished this goal. We appreciate the recommendation and please let us know if we can be of assistance in the future. Please visit us on Facebook and Twitter as we have many specials going on exclusively for our followers! http://www.facebook.com/#!/pages/OHare-Honda/168183966139 http://twitter.com/ohareautogroup Regards, Steve Foresta - General Manager sforesta@oharehonda.com
I amend my original review. Shahbaz & Andrew Tomlinson basically committed fraud on my lease. Will not recommend them to anyone.
I am completely dismayed with the professionalism of the...
I am completely dismayed with the professionalism of the agent. Send me back saying that, the shop is busy. I was not sure which trim I like to buy... So I asked lot of questions regarding different trims. After I was kind of decided, Then asked about the final price. I don't know about the other agents,... But after the treatment I received I am never gonna go back.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Sanjay, We appreciate you taking the time to bring this experience to our attention. At O’Hare Honda we value every customer’s opinion and always strive to provide the highest quality of customer service and 100 % satisfaction. I am sorry we did not meet that goal during your visit and would I like to assist you to try and resolve any issues. Please contact me at the information listed below so we can discuss your experiences and I hope you accept our apology for any inconvenience. Regards, Steve Foresta - General Manager sforesta@oharehonda.com
My husband and I purchased a 2011 CR-V at O'Hare Honda on...
My husband and I purchased a 2011 CR-V at O'Hare Honda on February 12, 2011. We had such a good experience that we want to be sure we have an opportunity to sing the praises of O'Hare Honda and of our salesperson, Job Alex. We have purchased other vehicles from O'Hare Honda and always had a good experience. However, this time we went through the Consumer Reports "Build & Buy" service. Our hope was that O'Hare Honda was a participant, and fortunately it was. Gina DiGiacomo from O'Hare's Internet sales group responded with a quote almost immediately. Upon arrival at O'Hare, Job Alex greeted us and took over as our salesperson. He did an excellent job, was helpful with all of our questions, and very patient when we both test drove a couple of times and discussed colors and features, etc. We also felt that Job new everything there was to know about the CR-V and probably the other vehicles at Honda. His knowledge and helpfulness was impressive. Job has also followed up and has encouraged us to call him with questions. The business manager, Marc Brescia, was also very helpful. All in all we couldn't be happier with our purchase experience at O'Hare Honda and with Job's excellent help and patience. Needless to say this is precisely why we will continue to come back to O'Hare Honda (my husband has his eye on the Ridgeline sometime in the next couple of years). We will also continue to recommend O'Hare Honda to friends and family. Thanks much, Patty S.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Patty Thank you so much for taking the time to write such a great review. We are always pleased to hear about a great customer experience and we are happy to know that Job provided such great customer service. At O’Hare Honda we try to establish lasting relationship and are happy to know we accomplished our goal. Please do not hesitate if you need anything in the future. Please visit us on Facebook and Twitter as we have many specials going on exclusively for our followers! http://www.facebook.com/#!/pages/OHare-Honda/168183966139 http://twitter.com/ohareautogroup Regards, Steve Foresta - General Manager sforesta@oharehonda.com
Needed my usual oil change and had a coupon. First...
Needed my usual oil change and had a coupon. First customer service got me an appt right away, then I was greeted by the service writer who was very friendly and outgoing. I had another coupon for a winter inspection which he accepted along with the oil change coupon. He complimented me on my driving habits and said that I still had some time left before the oil change was needed. Upon getting the car, it was washed and very clean and done within the hour while I waited. I got a good price for the service I got and feel like they are taking good care of the car they sold to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ingrid, Thank for taking the time to share your experiences with O’Hare Honda. We are happy to hear that you were taken such good care of. Please let us know if you need anything in your future. Please visit us on Facebook and Twitter as we have many specials going on exclusively for our followers! http://www.facebook.com/#!/pages/OHare-Honda/168183966139 http://twitter.com/ohareautogroup Regards, Steve Foresta - General Manager sforesta@oharehonda.com
Their price beat other dealers by a significant amount...
Their price beat other dealers by a significant amount and their internet sales department was very responsive. The combo of the two got us in the door. Their in store sales staff was very pleasant to work with and made sure we knew how everything in the car worked before we drove it off the lot.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review. We are happy to hear that you were satisfied with your experience at O’Hare Honda. Please let us know if you need anything in the future. Please visit us on Facebook and Twitter as we have many specials going on exclusively for our followers! http://www.facebook.com/#!/pages/OHare-Honda/168183966139 http://twitter.com/ohareautogroup Regards, Steve Foresta - General Manager sforesta@oharehonda.com
One of the hardest things for any consumer to do is to...
One of the hardest things for any consumer to do is to purchase a new vehicle. The negative images of the car saleperson are abundant. Mary Rycerz and the staff at O'Hare Honda made my experience anything but negative. I was treated with the utmost respect. My feelings and concerns were real to Mary and she made that abundantly clear. From the minute I walked in the door to when I left that evening with my new vehicle, my concerns and my satisfaction were her primary focus. She even followed up with me the next day!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Joe, Thank you for taking the time to write this great review. You are happy to hear that we went above and beyond your expectations. We hope you enjoy your new vehicle and if you need anything please contact us. Please visit us on Facebook and Twitter as we have many specials going on exclusively for our followers! http://www.facebook.com/#!/pages/OHare-Honda/168183966139 http://twitter.com/ohareautogroup Regards, Steve Foresta - General Manager sforesta@oharehonda.com
I came into this dealership at 3:00 on a Saturday with a...
I came into this dealership at 3:00 on a Saturday with a dead battery. I had a cable jump to get there. Greg checked and said they had 1 battery left for my Honda Civic Hybred, but no service people were left to put it in. He suggested I buy the battery and come back on Monday a.m. Instead while he went to get the one battery left, his partner Jerimy started taking out the old battery himself. Together they had the new one in and me out of there before 4:00. NOW THAT'S SERVICE THAT GOES THE SECOND MILE. I AM SO GRATEFUL. They saved my neck. The Rev. Dr. Howard E. Wennes (Californian working temporily in Chicago) hwennes@aol.com
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rev. Dr. Wennes, Thank you for taking the time to write this great review. We are happy to hear that Greg and Jerimy were able to help with your battery and get you quickly on your way! We appreciate the recommendation and if there is anything we can do for you in the future please do not hesitate to contact us. Please visit us on Facebook and Twitter as we have many specials going on exclusively for our followers! http://www.facebook.com/#!/pages/OHare-Honda/168183966139 http://twitter.com/ohareautogroup Regards, Steve Foresta - General Manager sforesta@oharehonda.com