AutoNation Honda O'Hare

My past experience with O'Hare Honda was not exactly positive. Given that, I decided to give them another try looking towards a purchase of a new CRV. My husband and I were pleasantly surprised. I think they must have gone thru some sensitivity training. No hard and fast sell here. Our salesman took the time to show us all the features of the car and take it on a test drive. When it came down to price negotiating, once again we were surprised that our competitive email quote from another dealer was honored. We also received fair trade value on our old car. We were able to drive our new CRV home that night. Overall, this was the best new car shopping experience we've ever had. I can honestly say that now I am a loyal customer of O'Hare Honda.

We bought our last car, a Honda Civic at O'Hare Honda, and decided to return to them, as we've been happy with their service to us over the last five years. A couple kids and some years later, we needed something a little bigger. It was very busy when we got there, but the receptionist called someone to take us a test drive, and we met Shahbez. He could not have been more accommodating. Every question we had was answered, any issues we had were resolved. He was patient, very comfortable to talk to, and extremely helpful. We were very happy to find a CRV that we both loved, that was affordable, and that fit the needs of our family. Our positive interactions didn't stop there. In financing, we got to work with Sam, who was very informative and completely engaging. It was a pleasure working with him, and we felt like we learned some important things about warranties, and owning a car in general. For once, we felt like we were treated like people, and not just numbers. As we were getting ready to go, my husband noticed some scratches on the one side of the wheel well. Shahbez personally tracked down a porter to rub them out, to make sure we were 100% satisfied. This extra step was just so nice. Our whole experience was wonderful. We felt like all our needs were met, that we were listened to, and most importantly, that we were treated like adults. I cannot say enough good about our experience. We will definitely be back for our service needs and for any future purchases. Thank you to Shahbez and Sam, for all their help. We really appreciate it.

I WOULD NOT RECOMMEND DOING BUSINESS WITH O'HARE HONDA. I recently visited O'Hare Honda and test drove a new Civic. Initially the salesman was polite and respectable. I felt pressured to purchase that day, but left since my intentions were only to examine the car and make the purchase later in the week after I thought about it for a few days. I called the salesman the next day after I was prepared to buy the car for the price he offered me the previous day. I informed him over the phone that I wanted the same price he offered me the previous day and would not be willing to purchase it for more. He insisted I come to the dealership and would try his best to provide me with the same offer. Once I arrived, the manager came to our table and provided an excuse as to why they car was now $500 more than the the offer made to me the previous day. I walked out of the showroom, but the salesman followed me and persuaded me to come back in. He gave me a "discount" of $200 then tried to force me to buy mudguards for $400. I didn't ask for mudguards or want them and certainly did not want to pay $400 for them. After complaining about the $400 mudguards he reduced them to $188. This would practically eliminate the entire $200 "discount" he gave me earlier. The salesman had to go "check with the manager" about everything and made me sit there and wait like a fool for 10-15 minutes for every issue. The entire negotiation process took close to an hour and a half and we were back to the original price that I walked out on. I was fed up with the price games and walked out extremely frustrated. I contacted Castle Honda and negotiated the "out the door" price and was approved for financing prior to my arrival. I purchased my new car from Castle Honda two days later. The entire process with Castle Honda was very pleasant and smooth. I WOULD NOT RECOMMEND DOING BUSINESS WITH O'HARE HONDA.

I purchased my Honda CRV in 2005 and have always had my oil changes and regular maintenance work done with their service dept because of the excellent service, accomodating and courteous employees, and the cheerful waiting room. My most recent experience at O'Hare Honda was regarding a problem with my air conditioner. Greg, my service rep, spent the time to track down my service warranty and called the warranty company to find out if my air conditioning problem was covered. Greg also informed me that I was enttled to a 24 hour car rental which he would arrange for me to be picked up and brought to the rental company from O'Hare Honda. Greg told me that he would have the part needed to fix my air conditioning by 9:00 the next morning, so I decided not to use a rental. I dropped my car off the next morning and a very courteous employee drove me home. My car was fixed by 2:30 that afternoon.

Ryan was very helpful. I had to go in for a recall on my Ridgeline. The job was supposed to be a half day but Ryan was able to get it done within 2 hours, since I needed my truck before noon. He also gave me some insight on things the origin dealer didn't show me.

Dodie and Andrew completely took care of us. Their price was great. The car is awesome. Dodie and Andrew made sure everything was done the right way. They are friendly and we felt really good walking out. I have been a Honda owner for over 20 years. Their cars are always dependable and a great value. And I love the way they drive!

Since I bought my car in 2004 I have had nothing but great service and a great experience at this Honda dealer. The service managers who have waited on me each time were friendly, knowledgeable, and explained to me in detail in language I could understand what they were doing to the car. I like when they wash the car. I know that everything will be fixed corrrectly, if in fact, something needs to be done to the car.

The best car buying experience I've had. They gave me the best price for the purchase of a 2011 Pilot (no other dealership in the Chicago area came close) and a fair price for the trade. The color we wanted was not available and we were told it would take two weeks for production. But the GM was able to find it sooner and we had it in three days.

O'Hare was a pleasure to work with after having a horrible experience at another dealer. The other Honda dealer gave us a price one day, then my wife a higher price the next day by $60! I contacted many Honda dealers in the Chicagoland area and O'Hare was the easiest to work with and did what I asked: I want this type of car and I want you to give me your best price. The price not only was $60 a month cheaper than the first offer from the other dealer but they did give me a price right up front for what I wanted. Another dealer I contacted at the same time kept asking, "What's it going to take to earn your business?" After three times of that crap I told him, "Cut the bullshit and give me a price or you can forget about even having a shot at my business." I would recommend O'Hare Honda to anyone and even the after purchase process was easy when we picked up the car. Great sales people have to be great to their customers.

Mary was very helpful with the sales process and the Sales Manager Andrew was extremely pleasant and accommodating and the entire process was smooth. I have visited other dealerships and always return to O'Hare Honda. This is the second vehicle from O'Hare Honda and I would highly recommend them.