East Coast Toyota

I purchased the certified used 2010 Toyota Corolla 7/31/13 paid full in check. Still as of today, I don't have car title. I contacted them on multiple times but Stacy who is customer relationship manager said she will get back to me. Still I don't have definite answer. Please stay away from this dealership. If you pay car in full and still have to struggle to get title, its not worth it. Go somewhere else.

Im very happy with our overall experiance, our sales person jonathan nunez was very proffesional, courteous and helpful. after going thru a very horrible experiance at a honda dealear, he was breath of fresh air. Im very happy with my purchase and would recommend them to my friends and family.

I went to this dealer for warranty work on my 2000 Tundra because of a frame recall. Crestmont on Rt 23 lied and told me the frame was fine just one week prior to it breaking in half behind the cab. They handled everything and also gave me a loaner at no charge. Considering that they basically rebuilt the truck from the ground up... I can't say enough about their workmanship and how they handled this. I was forewarned that it would take a few months to get the frame and do the work... so nothing was a surprise. The only surprise I had was that after 6 visits to Crestmont Toyota.... I was told by the Service Manager Roger just one week prior to the frame break that the rust wasn't bad enough to replace. Only after visiting East Coast that they told me that the campaign ends 3 weeks from my last visit to Crestmont. Do yourself a favor and deal with these folks... my next one will come from them!

I gave the rating matching the quality of work that was given to me. Both employees did a great job, and I am glad with my purchase. I will recommend this dealership every chance I get. Thanks, Chris B.

I decided to visit East Coast Toyota on Tuesday, 12/03/13, because I had been thinking about purchasing a new Scion XD. I already owned one for the past 3 years & I was interested in trading in my Scion for a new one with the same monthly payment. I had not planned to leave with a new car that day. I simply wanted to take a look. However, when I sat down to discuss my situation with Jonathan Nunez, one of the salesmen, he understood exactly what I was looking for & was confident I would be able to leave the dealership with a new Scion. Mr. Nunez was very professional & did not make me feel pressured to make a decision. He explained all of my options to me & helped me decide which option was best for me. As a result of his impeccable customer service skills, I did, in fact, leave the dealership in a brand new Scion XD with the same monthly payment. This is the type of hassle free service I look for when I visit a car dealership & Mr. Nunez should be recognized for providing such a pleasant experience. I will be recommending him and East Coast Toyota to anyone I know who is interested in buying a car & I will be returning in the future.

Best experience I've ever had buying a car! If you are looking to buy a car Aaron is the guy you want to ask for. Very friendly, professional, but most importantly honest. I purchased a brand new 2013 RAV4 after falling in love with it after our test drive. During the negotation process I appreciated that he would listen to what I had to say before answering. He was never pushy or rude as so many other car salesman are. He walked me step by step through all the features in the car and made sure our car had a full tank of gas. I honestly never knew a car buying experience could be so pleasant until now. Will definitely continue buying cars from Aaron! Thanks, Jose

We saw online a used car that he we were interested in for our 17 year old daughter. We called the dealership at 7:00 on Friday night to confirm the car was still available and indicated we would be coming in to see the car the next day. On Saturday morning at 9:52 the dealership called us to see if we were still coming to see the car. After driving 63 miles (each way) we arrived at noon at East Coast Toyota. We were greeted and asked who we had an appointment with. After 20 minutes of scrambling, we were told the car was sold that morning. While this seemed strange, we were willing to give them the benefit of the doubt. Bottom line, this as a bait and switch! We finally found out the car had been sold 6 days prior to our phone call. The line given was that someone forgot to "marry" the deal. While this sounds like a reasonable explanation, the facts don't add up! The photos online were stock, we asked for current photos and we were told the car was "too new" to the dealership for photos. The sales person came out with a set of keys and was surprised to see it was not on the lot. Then we were told it was in the service bay. Eventually the showed us a much pricier vehicle and told they would "work" with us due to the inconvenience. We lost 4 hours of our Saturday, $20+ in gas driving to see this fictitious vehicle. I would NOT recommend this dealership!!

Since I cannot find my post from yesterday, I had to write a new one. Toyota definitely went above and beyond to help us rectify out situation. My family and i appreciate what they did. Thank you.

Melissa was really helpful to me to get my recent leased vehicle. She always followed through and made sure I am getting adequate attention from sales representatives during the whole process. I really appreciate her effort.

I just have to give a great review and Thank you to Melissa Gonzalez for all her hard work and professional help with my internet experience with her, She was great and very helpful and attentive to my needs and wants- she has changed my opinion of car sales experience forever and is the best I've ever dealt with so far...Thank you Melissa wish you many promotions in your future!!! Ruby