East Coast Toyota

I went in to turn in my Sienna early on a lease and looked into leasing a new Highlander. I made my needs very specific to Jonathan N, after three hours my needs were not met and at the moment I was walking out the door I was given a definite deal to consider. I called back and lm to state my terms for the deal to go through, but never got a call back at the number I provided. Instead my home phone did, where Jonathan tried to speak to my father about the deal, HE IS NOT THE CUSTOMER!! After I called him back and left another message still no call back (guess you don't want my business). Received a call from customer relations stating I wouldn't be dealing with the sales rep anymore, I would have a VIP appointment where the manager, equip with all the previous suggested deal, "would make things right". Well, got there for that VIP appointment (with a new rep- John Lyons) to learn that no one had anything ready for me and I had to go over everything again and that ultimately he couldn't do anything without the General Manager. So, not only was my time wasted, but I what I was told didn't happen. So, still sitting here waiting for that call with a deal, that hasn't happened In the mean time Toyota Corporate was contacted with a full complaint of the way this situation has been handled. I really don't understand what happened to good customer service, I just wanted to lease a new car and not pay as much as I did on my old car, but for some reason this apparently seems to be an unreasonable request. Well, I would really love it if someone got back to me, but I am loosing faith quickly and getting ready to contact a new dealership. It is just a shame!

We live In Brooklyn, NY but my last vehicle was purchased via the East Coast Toyota Dealership. I was so happy with their prompt friendly service on my car that when the lease ended we decided to lease again at East Coast Toyota. We made an appointment with our salesman, Mr. Aaron Geib. Mr. Geib greeted us warmly and was very eager to please. We called him Aaron and I can honestly say that Aaron did everything in his power to make us happy. Aaron is a man of integrity and was always true to his word. If he promised us something, he followed through and made sure we got it. He is very knowledgeable about all the new technology in Toyota vehicles. Aaron is absolutely the best there is out there and he definitely made our buying experience with East Coast Toyota a very pleasant and memorable one. I highly recommend the East Coast Toyota Dealership and especially Mr Aaron Geib. If you'd like to walk (drive) out with a new car and a happy smile, just contact Mr. Aaron Geib at East Coast Toyota in Wood-Ridge, New Jersey.

John was genuine and did not rush us. He worked hard to solidify a deal for us that no dealership could even come close to matching!

Purchased 2013 Toyota Prius from this dealership and the salesman - Gerald Lopez was exceptional, friendly and customer focused! Very pleasant transaction with Gerald and he provided thorough step by step process including getting me ready to drive the Prius! I wish him good fortune with good sales. To the readers, ask for Gerald when you find yourself at East Coast Toyota. Thank you very much Gerald. We are very happy and loving our Prius 3!

I was very satisfied with my experience in east coast Toyota. Especially I enjoyed working with the sales rep Aaron Geib. He made the whole purchasing experience an easy process.

I have no real issues with Toyota at all, this dealer leaves a horrible taste. Sold me on a warranty my vehicle was not eligible for, told me vehicle was 2/4 wheel drive, lied! on top of everything else lied about getting me an extra key for my vehicle. Waiting on results of my refund, will definitely keep site posted. UPDATE: 8-16-2013: Once again this dealership has let me down, refund paperwork that was left in there care and they were responsible for, not filed in a timely manner. I am now dealing with Toyota corporate in hopes of having this situation remedied. Initial feelings towards this dealership have not changed and if this review discourages anyone from utilizing this dealership then I feel I have done someone a favor.

My experience at East coast Toyota with Aaron Geib was fantastic. My husband and I wound up buying a 2013 Camry the first time we stepped into East Coast Toyota. Aaron Geib is very patient and professional every step. He explained the functions of the car detailedly and the test drive made me fall in love with the new Camry immediately. Aaron answered every one of our question with patience and smile. We feel extremely comfortable with him and trust him after a few conversation. On that day, we left East Coast Toyota at almost 9pm. The whole process of buying the car was nearly five to six hours. Aaron assisted us during all the process and had no complaints. He is definitely an amazing dealer whom I would recommend to my family and friend without doubt.

I'm now at my 3rd vehicle with Eastcoast Toyota. The service is great, wonderful family atmosphere excellent customer service. I have no complaints yet. Jaime Berrios is the best with is "I got you" personality, he, along with the rest of the gang made the experience worthwhile. Best car experience is with this group of people; highly recommend whether its your first car or moving on to bigger and better things..car I mean.

This was the worst car dealership experience we have ever had. While the salesman, Angel, was very pleasant and answered all our questions; the manager was the rudest, most arrogant, obnoxious sales manager we have ever encountered. In the 2 minutes he sat down with us to negotiate a price (even after we insisted that we were NOT making a purchase that day since we were only researching vehicles - he still insisted on "making a deal"), he was so nasty and rude, that even if we would have intended on purchasing that day, it most definitely would NOT have been from that dealership. I would not recommend that anyone purchase a vehicle from this dealership. Angel, the salesman, was a wonderful and pleasant person to work with. But, since you have to ultimately deal with his manager -- that just ruins the entire process. Angel should definitely look to work for another dealership, where his professionalism would be put to better use.

Melissa is probably one of the best associates I have ever worked with. This was my first experience purchasing a car for myself and even though I did not leave the dealership with the car I came to see I felt the need to write a review because I think she completely deserves it. She was there to answer any question i had throughout the process whether it was through email or phone. I cant imagine that a lot of other sales associates would have the same level of patience she did with a customer like me so for that I am grateful that she was assigned to me. The experience there was amazing, my reason for not buying a toyota this time had nothing to do with her but i hope to be back in a few years to buy another car and i hope that she will still be there to put up with my annoyance.