Tri-County Lexus

ad a great experience at Tri-County Lexus and OC when I went to test drive a Lexus GX550.

We had a wonderful experience here at Tri-County Lexus. We were really impressed by our salesman OC He very attentive,

y mother just recently bought a new car here and wasn’t expecting much at first. She was looking around until OC made this all happen

I just would to say thank you OC for his great services. I came in worried n nervous. And I can't be more happy right now.

Their Service Department have an outdated computer system, reason I said this is because J lease my car last September, I was told they will call to let me know thru the Lexus app or call me to let me know when my car was due for Service, they never did, One day I received a call saying that my car was overdue for service when I never received a call that was due, then I took my car for service in March since then they keep calling, texting or sending emails saying that my car is overdue for service , I call to let them know, about apparently their system does not tell them that my car was there for service, so I decided to file a complaint to USA Lexus, they call them they out Thru with one of the service department Managers, but still the same, in a week after that I have received two call, 3 text messages telling me that my car is overdue for service. Don’t recommend to get a car from this Dealer or take your car for service here.

Today I decided I wanted to go drive a Lexus for the first time because I've been thinking of buying one! The dealership was very friendly and helpful with my questions, and my salesperson Jesus was very knowledgeable helping point me in the right direction. I didn't end up buying anything, but I will be back to do business with Jesus 100%!

I really enjoyed my experience at Tri County Lexus my salesperson (Jesus P.) was very professional and patient with me and my family's needs!

I recently had another very disappointing experience with Tri-County Lexus. After my previous bad experience, I posted a negative review and contacted the Lexus corporate office. Someone from the dealership called me, and I honestly thought the problem was resolved. But about a week later, I started receiving repeated phone calls from the dealership about scheduling service. I politely explained more than once that my service had already been completed and that I had already done my oil change. I also told them that when I’m ready for another appointment, I will call back myself. Even after that, the calls continued. Today, I received another call at 7:43 PM. When I answered, nobody said anything and the person just hung up. I called back to ask why they called me, and the woman told me it was about service again. I tried to explain that my service was already done, but she did not listen and hung up on me. I called back again around 8:12 PM and asked to speak with manager Rita. The woman refused. I asked for her name, and she also refused to give it to me. She only said, “I work there.” When I asked where she worked, she said Lexus and hung up on me again. I called again and asked why she kept hanging up on me and asked again for her name. She told me she was not obligated to give me her name because she “just works there.” Then she asked how she could help me. I said, “Okay, just make me an appointment,” and she hung up again and simply sent me a text message for an appointment. I am honestly shocked. Is this the customer service Tri-County Lexus provides? Calling customers at night, not listening, hanging up multiple times, refusing to identify themselves, and then sending appointment texts anyway? Tri-County Lexus, please review your phone records and call recordings from these calls and contact me with an explanation. This is not the level of service customers should expect from a Lexus dealership

Julissa F. was greeting and very helpful with everything and all questions that was needed i definitely recommend to others.

Jim N was the salesperson helping me out patient and helpful will recommend him to anybody looking for lexus