Tri-County Lexus

Misleading pricing, lack of transparency, and zero accountability I recently leased a Lexus GX 550 Luxury+ from Tri-County Lexus, and what should have been an exciting experience turned into one of the most disappointing dealership experiences I've had. The vehicle had an MSRP of approximately $88,000, but I later discovered the agreed-upon vehicle value was approximately $96,000 — an $8,000 markup that was never explicitly explained to me. Throughout negotiations, I was repeatedly handed nearly blank slips of paper showing only a monthly payment and asked to initial them. I was never shown the actual selling price until I reached the finance office. The lease also ended up being 39 months rather than the 36 months I originally expected. When I specifically questioned the $96,000 figure during signing, the finance manager flippantly explained that the difference was attributable to taxes, fees, and other costs. Nobody explained that I was paying $8,000 above MSRP. I took the finance manager at his word. I was excited about getting a new vehicle and trusted that the professional across from me was giving me an accurate explanation. I acknowledge that I signed the paperwork and should have reviewed it more carefully. But customers should also be able to trust the answers they're given when they ask direct questions. After the dealership CONTACTED ME requesting a positive review, I expressed my dissatisfaction and was encouraged to return to discuss it. I took time out of my day to do so, and what followed was frankly embarrassing. The sales manager initially claimed he couldn't explain the lease and suggested I return another day. He even insisted there was "no way" the dealership would add an $8,000 markup, despite the numbers indicating otherwise. Another finance manager and eventually the **finance director** became involved. Watching multiple finance professionals scramble to reconcile and explain their own dealership's lease figures was astonishing. The finance director ultimately explained that markups and discounts aren't necessarily itemized separately on leases and that the focus is on monthly payments and terms (not true). Despite involving multiple managers, nobody provided a satisfactory explanation or meaningful resolution. My complaint isn't simply that the dealership charged above MSRP. It's that the negotiation focused entirely on monthly payments, the actual selling price wasn't presented until signing, and when I questioned it, I received an explanation that did not accurately convey the markup. This also impacts my options to purchase the vehicle or exit the lease early. I gave the dealership an opportunity to address this privately before posting a review, particularly after they had actively solicited positive feedback. Unfortunately, and unsurprisingly, they have done nothing about it.. and refuse to take accountability.. Just continuously trying to explain it away.. This experience has left me feeling totally misled, taken advantage of and deeply disappointed. Frankly, the fact that they solicited a positive review is embarrassing. I will not be returning to or recommending Tri-County Lexus. And to the auto response to this review that will tell me to contact the customer relations manager.. don't bother - I called, left a voicemail.. no response.

I appreciated Victor’s friendly service and honest answers while shopping for a Lexus. He made sure I understood the available choices.

Victor was attentive throughout my visit and helped me find a Lexus that fit my needs. The experience was welcoming and hassle free.

From the test drive to the final paperwork, Victor was helpful and professional. He made buying my Lexus a smooth experience.

Victor helped me compare Lexus models and understand their features without making me feel rushed. I’m very happy with my new car.

I had a great experience working with Victor. He was patient, knowledgeable about the Lexus lineup, and kept the buying process straightforward.

Victor made shopping for my Lexus easy and comfortable. He explained the features clearly, answered my questions, and helped me find the right vehicle.

Lexus of little falls is great. They always get me what I need and get treated well by salesman like Noah

I love Tri county have been many times and given great experience every time, Noah was a big help

5/5 stars for tri county lexus was given a exceptional time and treated very well by noah