BMW of Ramsey

I needed a oil change for my BMW and looked up the prices for Ramsey BMW. On the website it stated that a single value oil change was $119 plus tax, which a local mechanic would charge. I said great and scheduled my oil change through the app and took my car in. Wayne Diaz took care of me and I asked if the oil change is $119, I then get well I have to see if your car qualifies for the Value deal? What value DeaI I said? Its just a oil change, but if it doesn't how much will it be? He states $264, I was like what? Your website says $119 which is why I came here. He says I can speak to my manager and get back to you just have a seat. So I did ,and 1/2 hour later I didn't hear anything so go back to Wayne Diaz . I asked did you find out what is the price of the oil change , which he replies no sorry your car doesn't qualify and its $264. I said and when were you going to tell me this? I stated my local mechanic charges $119 like what I originally saw on your website , why should I elect to pay $145 more. And this was the answer I did not like, " Well its a BMW , so maybe you should take it there next time" So basically because I chose to buy a BMW because they are great cars I get penalized and have to pay more even though its cheaper elsewhere? I said Well if you were honest up front I would of taken it elsewhere. The reason why I am complaining about this is the response I got from Wayne Diaz the BMW Tech, seriously you tell a customer who has been coming here for years and never had a problem to basically go somewhere else if you don't like it, especially when I was under the impression it was $119 . And my question is did he even talk to a manager because my guess is no ,since he never reach out to me after to let me know what the manager said, I had to go down there and ask him. I was under the impression that a manager was going to speak to me about this. I understand its more to go to dealerships but if I misunderstood the "Value Deal" Then I need someone to explain it to me and I recall my car back. I am sorry to write this but I have never been treated this way where the attitude is "well its BMW what do you expect?" And I have had oil changes done much cheaper in the past you just have to wait for specials like I thought this was . I just felt that having my car serviced there in past there would be more of a courtesy to at least have a manager speak with me and see if he or she can resolve it, not to get blown off and then come back with , then go somewhere else? This is my 7th BMW so I Know BMW and how it works , this is not it! Again hate to complain about this dealership but I think the dealership and the consumers need to know about this, because if this is the attitude then what is my incentive to have my car service there when I have to deal with this attitude and and pay way over normal price?

I almost purchased a vehicle from BMW of Ramsay, and even though I did not, it was still a great experience. Frances, my sales rep, was great. Frances sat with me and we narrowed down myriad options into three discrete choices. Frances was response with texts, and let me take as much time as I wanted in viewing cars.

Amazing experience with Nikolas! My car was towed with a blowout (on a runflat) crazy! He called me sent me the video gave me suggestions and seemed very genuine. The pricing was fair and the tire was in stock! Ask for Nikolas the service writer!

DISHONEST!! Their advertised prices are a scam. I was told there would be a $2500 document fee on a $25k vehicle! When I questioned the (absurdly high) fee, the salesman became arrogant and responded "well, we're BMW". And??? What's your point? Other dealers charge a fraction of those fees. Judging from many of the other 1-star comments i'm seeing here, i'm convinced the 5-star ratings are bogus. Don't wasted your time with this dealer.

Bought a used car, drove the car off the lot and within 5 miles the check engine light came on. Took it in for repair have to beg for a loaner as I don't have any other form of transportation and I'm a single parent. After 2 weeks they said the car was good. A month later the car was back in for repair with no loaner. After another 2 weeks they said the car was repaired. On my way to work the morning after I picked the car up the check engine light came on again and the car won't start, no loaner and no communication on what the problem is. They don't care about their customers. I can't recommend this dealer after this experience. I still without my car, no loaner and hundreds spent on rentals.

I know most people don't go to this dealership to buy a used Toyota, but I hoped I would be treated as well as their other customers. I was actually quite happy with my experience with Herb except for one unacceptable issue: my trade in! For some reason, the trade in amount for my old car was to be sent to me by check and wasn't taken off the loan amount. It is now 6 months since I bought the car, and despite numerous texts and calls both to Herb and the manager, I haven't received my check! It's not for much, but it's the principle. Herb, send me my check!

BMW of Ramsey went “above and beyond” to EXCEED my expectations! My transaction involved 3 Managers, my Sales Consultant and a Delivery Specialist/“Genius”. I was THRILLED!

They were initially very responsive However their sales department not so much. Could not make a deal.

Dealership told me I could not test drive the used vehicle i was interested in, but I could visit the dealership to discuss and review the price of a $95,000 car. I explained to them that I would be traveling a far distance, but they did not respond to me when I expressed my concerns.

please steer clear of this dealer …. family warned me of their practices BUT I DID NOT LISTEN shady shady IF SLIME BALL SALES and THIEVING MANAGEMENT could cover half the story you are dealing with liars and thieves just like highway used car sellers !!!!