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Wayne Ford

(2,267 reviews)
Visit Wayne Ford
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2026 consumer dealer award
View 1 awards
2026 consumer dealer award
New (973) 339-5672 (973) 339-5672
Used (973) 988-1520 (973) 988-1520
Service (973) 988-1514 (973) 988-1514

Reviews

(2,267 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wayne Ford from DealerRater.

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Michelle was professional and personable She explained

Michelle was professional and personable She explained the service procedure and got me out on time

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Michelle is knowledgeable and very kind.

Michelle is knowledgeable and very kind. Overall everything is great They were very helpful and kind

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I was told that the work on my car was covered only to

I was told that the work on my car was covered only to find out that it wasn't and they confused me with a different Samantha

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent overall service, from beginning to end.

Excellent overall service, from beginning to end. Including valet service, as well. Give kudos to the svcs department.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Perfect ?

Perfect ?? Ford maintenance services stand out for their exceptional quality and customer support, largely attributed to dedicated team members like Michelle. Her commitment to providing personalized assistance ensures that every customer's needs are met with care and expertise.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everyone especially Matt out front make it easy to get my

Everyone especially Matt out front make it easy to get my car serviced. Nice, professional and efficient.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Michelle did an excellent job keeping me updated on my

Michelle did an excellent job keeping me updated on my car's status. Michelle was very helpful getting my car scheduled for service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Michelle Was super helpful and the entire staff at

Michelle Was super helpful and the entire staff at Wayne ford are incredibly to deal with such a great place to to business with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Call me & I'll tell you Didn’t go the extra mile & wasn't

Call me & I'll tell you Didn’t go the extra mile & wasn't honest what do you expect from a dealership that got so Big

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fantastic customer service from a dedicated service

Fantastic customer service from a dedicated service department. I actually bought my Explorer at another dealership. Service department was terrible there but tried Wayne Ford and it was the best move ever. All are friendly and honest and care.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.