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Chrysler Dodge Jeep RAM of Paramus

(1,334 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 910-3023 (888) 910-3023
Used (888) 432-9577 (888) 432-9577
Service (855) 918-6526 (855) 918-6526

Reviews

(1,334 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Paramus from DealerRater.

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Amazing!

Ken was superb! One of the best experiences I have ever had buying a vehicle! He was knowledgeable and very professional. He also worked with my budget and explained my options clearly and detailed. Top notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best Salesman !!!

Mathew was a pure pleasure to work with he was very thorough and made my car buying experience wonderful! I highly recommend Mathew and Route 4 Jeeps you wont be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy, informative, no pressure

This dealer didn’t pressure us (my wife and I), he was very patient and informative. Wanted to understand what I was looking for and then proposed the most economical car that met my goals. He went out of his way to bring the price down. Frankly this was one of my most pleasant new car buying experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very Nice Experience

My wife and I had a great experiencing leasing our Jeep Grand Cherokee at Chrysler Dodge Jeep of Paramus with the help of Don Elhananov and Manny Andujar. They were very professional and friendly and we would highly recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent service

the best place to buy a car, the kindness, the organization, the sincerity, think about all your needs, the help provided and guidance provided by Mr. Valentin was more than expected, the knowledge of the product and the quality of your attention are unique Thanks, I feel super satisfied. I recommend 100% the store and Mr. Valentin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

easy as one two three

We worked with Mathew on leasing our new Ram. He made this experience one that will not be forgotten. We told him what we were interested in, he got back to us in a timely manner and with in 24 hours we were leaving very satisfied customers with our new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

never have been treated worse

leased a new challenger recently. Had some issues with radio seems like it would not be the end of the world. But the service department was embarrassing how the acted. I should of known from the first time I was there. They were so nasty to some customer. I know the same feeling that guy had needless to say radio still broke .and the service has completely bailed on the whole problem. Now I have to go threw headquarters .be careful of these guys

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's unfortunate to hear that you had such a difficult time during your visit. We strive to provide our guests with excellent customer service and we regret you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Dean Redmond | dredmond@rt4cars.com | General Sales Manager

Horrible Service

Horrible experience every time I go for service on my Jeep Wrangler that cost more than $30,000. Terrible service by Manager Steve Brand, Manager Vivian and by Tracey the service advisor. Never will I ever do services with your location.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. I can be reached at your convenience. Thank you! Dean Redmond | dredmond@rt4cars.com | General Sales Manager

Consumer response

Private email sent

Horrible Service

Horrible service by Steve Brand, Vivian and Tracey. Never will purchase or service my Jeep with you. Unprofessional and disrespectful Managers have zero care for customers that have spent thousands on new vehicles.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your feedback, Brenda. Our customers are our top priority and it’s discouraging to hear about your recent disappointment with our staff. Please don't hesitate to contact me so that we can discuss this issue in greater depth. I look forward to hearing from you. Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager

New lease

Carlos B was Awesome! Very professional and respectful. They made the process easy and went out of their way to make a deal that would be in my budget. That was my third car from them and I will be going back there for a fourth when the time comes!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.