DCH Paramus Honda

Excellent service and help with getting my new Honda. They were able to go above and beyond

Our experience was excellent. Negotiations were fast and dignified. We felt heard. Communication was thorough. We received a better interest rate from Honda than from our own local credit union despite being a tier one client.

Osvandy Arias is the best! Fast, accurate and answered all my questions. Gave me a good deal and for the car I wanted.

l had the best expirience, this is the second car that we got from Honda Paramus, and with the first and second car manny helped us... l can tell you that manny is the best of the best, he such a great person. Always willing to help... thank you so much manny for helping get my 2023 Honda CRV

Max did what he needed to do to get me out the door Smiling! Thank you to Max and the entire DCH team.

These reviews posted are not showing exactly the reality of this Dealership. On May 26, 2023, I bought a car at DCH Paramus Honda in New Jersey. After the transaction was completed on the same day, the sales person, Mr. Emilio Santana told me to send him an email the week of May 29, 2023, as a reminder for him to send the new plates to my New York address. (The car was sold with temporary plates that were to expire on June 24, 2023). During the week of May 29, 2023, I sent a couple of emails, text messages and a phone call to Mr. Santana. He did not respond to any of my inquiries. Since I never heard from Mr. Santana, on June 7, 2023, I called again, at his cell number (862) 287-3266. He answered the phone call, but informed me that I had reached a wrong number. Then I called his company’s phone number (201) 518-0218, and it went to voice mail. (I called the phone numbers showing on the business card that Mr. Santana provided me on the day I purchased the car.) Then I called the dealer’s phone number (201) 351-2669. I was not able to speak to the manager; instead, I spoke to Ms. Georgia Psathas, who promised to inform me as soon as the plates arrived to the dealership. I exchanged several messages with Ms. Psathas, who sometimes responded, “Hello my Blessed Lady, No they have not come in yet, I will keep my eyes on it.” On June 14, 2023, I called and asked to speak to a manager. My phone call was transferred to Mr. Osvandy Arias, who identified himself as the Manager of DCH Paramus Honda in New Jersey (who is in fact a Product Specialist). I told him that I had not received any information from either, the sales person, Mr. Santana, nor from Ms. Psathas, regarding the status of the plates. I emphasized that there was only ten (10) days left for the temporary plates to expire. I informed Mr. Arias, about the unprofessional way Mr. Santana was handling the whole situation, starting with the fact that he was not responding to either my texts, email messages, or phone calls. I even told him that the only time he answered his cell phone; he informed me that I had dialed a wrong number. I needed his intervention because the temporary plates were about to expire. Mr. Arias responded “Don’t worry; you will receive the plates before June 24, 2023”. On June 18, 2023, I contacted the Department of Motor Vehicle and to my surprise, I found out that the car had not been registered yet. I called Mr. Arias and informed him of what the DMV’s employee told me. Mr. Arias responded: “Don’t worry Ms. Restrepo, if you get a ticket, you will pay it and we will reimburse you.” I answered: “Mr. Arias, this is not acceptable; either you provide me with the plates by June 24, 2023, or an extension of the plates”. He promised to inquire further about the status of the temporary plates. On June 20, 2023, I e-mailed Mr. Arias, I reminded him that the temporary plates were about to expire. Once again, he promised to check with his DMV department and get back to me on the same day. I never heard back from him. On June 21, 2023, I e-mailed Mr. Arias again. I was tired, stressed and very disappointed of the situation, so I threatened that I would be filing a complaint. He responded by letting me know that I was not the only customer dealing with this type of situation; that there were hundreds of customers facing the same situation. (What a poor response, to justify the dealer’s negligence by saying that I was not the only customer facing this problem. Does not this say a lot about the Dealership’s practices?). On June 23, 2023, I finally received the plates. The reason I am posting this review is hoping to save someone to experience the same that they put me through.

I would like to thank Maria for another wonderful experience. She is a knowledgeable saleswoman who listens to what you want and say. I appreciate Maria and all at DCH Honda.

To visit DCH is useless and waste of time and energy! I am old customer of Honda, three years before I leased car from Honda, now I visited Honda after my lease maturity I want to switch to new Honda and want to lease another car for my daughter, but sorry to say they behave so weird and after final my deal they took my card for payment the sales person came and said sorry we can’t give you car on this price which is so unprofessional and shocking for me after finalized everything they changed their statement, I think it’s not worth it to waste your precious time with them. The sales person and even manager is not looks so professional.

I had a wonderful experience with the staff both times I purchased a car over the last 5 + years. They enjoy their work and it shows and you feel it with the customer service. 😁

Very good very nice and also kind I will recommend others people and friends.family