Mercedes-Benz of Paramus

Service took too long to be completed. No communication or feedback from service rep. Phone calls unanswered or not returned. Unacceptable customer service by MB.

JOE WAS SUPER COOL.....HE WAS FRIENDLY AND VERY PROFESSIONAL. I AM EXTREMELY HAPPY WITH MY PURCHASE. THANKS TO EVERYONE AT MERCEDES-BENZ. HAPPY HOLIDAYS, MARIA I SANCHEZ & FAMILY

My experience with MB of Paramus was excellent. Omar was very helpful in identifying the right vehicle for us and patiently work with us during the purchasing process.

Steve Dufalo was amazing! Mercedes Benz of Paramus just gained a loyal customer because of Steve. He is a true asset to the dealership. I will highly recommend him & MB of Paramus.

The outstanding service by Jieun and the whole MB Paramus team was above and beyond expectations. The entire process from start to finish was painless and very efficient. Would highly recommend this dealership.

Brought in older but well kept SLK for service. While in the Dealership vehicle sustained multiple damages. Front underside of bumper sustained multiple scratches due to the Valet, as was communicated by original service advisor. While at the Dealership awaiting a part from Germany ( took a few months on special order ) somehow the roof liner material drooped, possibly from being kept outside during an intense hot summer, where the car is normally garage kept and has a custom cover for outdoor storage. Dealer never offered to store the car indoors nor to cover the car. During repair while taking apart some dash components, the plastic cracked and could not be re-secured as factory designed so some unsightly screws were placed to re-secure that part and not even aligned properly as well the glove box shock was not re-attached. As to the bumper damage only, the mechanical repair bill came close to that damage so the Dealership offered that instead of them fixing the bumper only damage ( as the bumper only damage came close to the repairs ), they would not charge for the mechanical repairs and threw in an oil change. So basically they just made an exchange and the bumper was left un-repaired via an exchange for the open bill. As to the other Damages this Dealer took the stance that they did enough and were unwilling to replace or fix the rest of the damages. Dealer also requested that the vehicle never be brought back for service as well as any other owned vehicle(s). They also refused to further diagnose an ESP warning light on that vehicle which could have been related or connected to the repairs, and if not it still posses a safe driving issue as they reiterated that they no longer want to see or service this or any other owned vehicle regardless if it was new or used. Other vehicles were brought to them in the past where they did get paid nicely for the services and it seems that the one time something goes wrong and you want rectification, then its time to let you go. This Dealership also changed ownership where prior experiences were much different and the prior Staff & Management were much more customer service oriented and probably would have rectified this matter in full.

I found the appointment making process was not up to the usual high standards of the dealership. I had a woman on the phone who was very curt and explained that at least two weeks are needed to reserve a loaner. This was never the case. once I got to the service area, I waited some 10 minutes before someone helped me! I found this also to be unusual and not like previously. When I finally sat with my service advisor, Teresa, I was told I had two recalls which they will take care of. I was shocked, as no one ever contacted me about these two recalls!!!! What if they were serious recalls and put myself and my family at risk when driving this car???? Teresa assured me that everything would be taken care of. It took two days for my service to be completed and the pick up process was more courteous than the drop off. When my car was delivered, I noticed a few spots on the left bumper. I brought this to the attention of the person who delivered my car and confirmed that these spots were not there when I dropped off my car. He got an advisor who tried to find the photos taken during drop off, but could not find ANY!!!! He then suggested that the car goes to the detail shop to see if they can remove the damage. Fortunately, the car came back completely repaired. Teresa Cane out and once again was very reassuring and apolized for what had happened. she is very professional, warm and kind.

Ed, Hands DOWN is a Great person to work with, I will do another deal with him, hopefully soon . Have ED call me... Thank you,

The Airbag recall service was a pleasant experience. I did not get a loaner car as there was a waiting for 2.5 week! But on the brighter side I dropped my car conveniently on Wednesday evening at 6pm & picked it up the next day after work at 6pm. Luckily I had a friend pick give me a ride. I also had my side marker light out & although the bulb wouldn't be significantly expensive I was told it would cost me $100 to change it. I respectively refused & changed it myself today! No bad.

The outstanding service received by Jieun and the whole MB Paramus team was above and beyond expectations. I’ll be recommending Jieun to all my friends and family. Go to MB Paramus and ask for Jieun, you will not be disappointed.