Mercedes-Benz of Paramus

We had a great experience buying a car. Joe was a nice and friendly guy that was looking to help us every step of the way. He was not pushy and guided us through the car that we wanted and really amazing price. Happy to recommend both dealership and Joe to everyone.

Jieun was very helpful and professional in assisting me with my new lease in a very quick and seamless manner. I look forward to working with her in the future.

There were no loaners available for my scheduled service, but service quickly started the service process. While they sourced out alternatives my cars service was all completed. Thanks to the team for a great job. I also had time for a hot coffee! Joe Van Hassel

Will start by saying the car was serviced fine and the valets were fantastic. The morning drop was inefficient and there seem to be a fair degree of confusion on some new systems. There was no call when the service was complete so I had to follow up myself. At the price point that a 20k service comes at with MB you expect a seamless and friendly process. First service was at ray catena and they nailed the process and customer service. They even provided a goodie bag in the car after pick up with water and a snack. Again the job was done done at Paramus but when you are paying 1k for service you expect something more.

The dealership seemed a bit unorganized. It seems to me that the previous owners, Prestige Motors were more organized and efficient. Maybe it is because of the transition period. I will not abandon you yet. Otherwise it appears that the service done to my car was up to standards.

Not the greatest experience. This service was very good in the past and i was recommending this dealership to all of my friends. Somehow it changed but not in a good way. I even started considering not buying MB anymore.

Joe Candela was very helpful. This is my 2nd or 3rd time working with him and always delivers an exceptional service. My car was in great condition when returned - thank you to the MB team!

I drove into the service dept on a Monday Morning, cars were lined up. I was worried! But in a minute or so a service advise took care of me and my car, and as a “waiter”. Was in and out in 45 mins. Also my salesman came by to say hello ( he set up the appt) Like I said Awesome. Thank you Mercedes of Paramus.

the experience and sales service was excellent. Robert and Debbie were extremely helpful with all my needs and answered all my questions. Great team. Looking forward to many years.

Joe and rest of the service team showed utmost care and courtesy explaining what the issue was with our car. It was addressed and fixed promptly and we were advised to call them if any other issues will arise. Great service!!!