Mercedes-Benz of Paramus

Jieun was very pleasant and professional, would gladly work with her again. She understood my needs and worked to get me what I wanted in an efficient manner. Would gladly recommend her and the dealership for a great experience.

When i have to take my car to the dealer it’s always a great experience. It’s not the end of the world because I’m going to be without a car, or i have to wait for hours. The Service department makes is so easy, i leave my car in the morning and due to the great location of the dealer i go to the mall and when i finish my shopping my car is ready. Sometimes i have to loan a car and And i like to drive the new models. The staff is very friendly and they always follow up after the service .

Making an appointment was the most frustrating experiences I ever had with Mercedes/Ramsey. Transfer a calling and call bouncing back several times. Work with a service assistant by the name of Tamar, can't remember her last name. Could not provide details about the service (engine light).... just wasn't satisfied.

My service rep Joe Candella I believe was his name, was very friendly, helpful, assertive and informative thank you for everything! Everything was greatly appreciated.

I had an issue with my voice command in my S class. Service manager David Delaney and master mechanic Tom Lotto ensured that the issue was diagnosed and worked diligently to resolve the issues. In addition, Tom spent time with me after the repair was completed to insure that I was satisfied with the repair, outstanding!

Robinson was wonderful. Excellent customer service.he explained everything to our understanding. In fact he made us fall in love for mecedes and with this dealship on Rt17.Everybody we met at this dealership was very professional and friendly, I recommend, Everybody go,get your mecedes on Rt17 dealership,

Service is very slow. Waited 30 mins to get a rep’s attention. When I picked up my car it took 45 mins to get it after the bill was settled. Not very efficient. Service elsewhere.

Took care of all problems.called me to keep me updated on progress of repairs. And detailed car upon pick up nice touch. Glenn was concerned that everything was fixed properly.

Once agaIn, Andrew Franco made the sales experience rewarding and enjoyable. He is a star to treats his customers like gold! We are very pleased!

I brought my car in I was taken care of immediately I was provided with a loaner I was in and out. I will recommend other people who have Mercedes to come to your place of business.