Reviews
Service is good once it starts. Appointments don't mean your service will start any time soon. too many customers must be told to come at the same time. It would be great if you could count on your car service starting wthin 15 minutes of your appointment time.
Service is good once it starts. Appointments don't mean your service will start any time soon. too many customers must be told to come at the same time. It would be great if you could count on your car service starting wthin 15 minutes of your appointment time.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We sincerely appreciate your business and apologize for the frustration caused by delays beyond your scheduled appointment time. We understand that your time is valuable, and an appointment should mean more than simply having a spot in line. We recognize that we need to do a better job managing appointment scheduling and vehicle flow to minimize wait times and get customers into service promptly. Your feedback is important to us, and we will share it with our management team as we continue working to improve the customer experience. Thank you for giving us the opportunity to improve!
Yes this was an amazing experience The salesstaff( Jordan Steward) was terrific and our vehicle is totally awesome we love it@
Yes this was an amazing experience The salesstaff( Jordan Steward) was terrific and our vehicle is totally awesome we love it@
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We have been patrons of Joyce Honda for many years because of the good, professional service. Service department employees are always knowledgeable and courteous. Working with Ernest is always a pleasure.
We have been patrons of Joyce Honda for many years because of the good, professional service. Service department employees are always knowledgeable and courteous. Working with Ernest is always a pleasure.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
Just worked with Solomon in the service center on my 2024 Honda Pilot family vehicle. Great experience by him and everyone there. From setting up the service appointment to getting a shuttle to my office, everything was great. Got the car back on time and appreciate everyone who was involved in the process. Kudos. Always a wonderful experience.
Just worked with Solomon in the service center on my 2024 Honda Pilot family vehicle. Great experience by him and everyone there. From setting up the service appointment to getting a shuttle to my office, everything was great. Got the car back on time and appreciate everyone who was involved in the process. Kudos. Always a wonderful experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Location is important - not bad - was the 1st dealership we pulled into - ended up leasing a car from here.
Location is important - not bad - was the 1st dealership we pulled into - ended up leasing a car from here.
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- Buying process
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a new car
Slow service for a very simple job and not transparent about cost to do the simple job
Slow service for a very simple job and not transparent about cost to do the simple job
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for your experience. We understand how frustrating it is to wait longer than expected for what should be a simple service, especially when the cost and pricing are not clearly communicated upfront. Transparency, communication, and respect for our customers' time are extremely important to us, and we are sorry we fell short of those expectations. We would appreciate the opportunity to speak with you directly, better understand what happened, and work toward a resolution. Please reach out to **Joyce Honda Management at 973-361-1396** so we can address your concerns personally. Thank you for bringing this to our attention. Your satisfaction matters to us, and we would welcome the opportunity to make things right.
I always have a great experience with the Joyce Honda with the sales/lease department and with the service department. Always a pleasure.
I always have a great experience with the Joyce Honda with the sales/lease department and with the service department. Always a pleasure.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
Consistent Fair Friendly professional respectful patient informative I didn't expect to have homework when I started this survey
Consistent Fair Friendly professional respectful patient informative I didn't expect to have homework when I started this survey
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great service and very helpful. Helpful with making appointments. They’re customer friendly. Thank you!
Great service and very helpful. Helpful with making appointments. They’re customer friendly. Thank you!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
Buen servicio al cliente lo recomiendo gracias por su tiempo y atención sin importar el tipo de público gracias
Buen servicio al cliente lo recomiendo gracias por su tiempo y atención sin importar el tipo de público gracias
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda