Reviews
Joyce Honda was super chill. As two teachers on a fixed income. Mario let us test drive 4 different cars. He was informative about each style and knew how each one was different.
Joyce Honda was super chill. As two teachers on a fixed income. Mario let us test drive 4 different cars. He was informative about each style and knew how each one was different.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Couldn’t get all my questions an answered! Unhappy with car. Salesman should be fired!
Couldn’t get all my questions an answered! Unhappy with car. Salesman should be fired!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Communication and speed of service was great! I was kept informed during the service and a clear exit form was given and explained.
Communication and speed of service was great! I was kept informed during the service and a clear exit form was given and explained.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
It’s great!! Very happy with service center. I had a small time with Lloyd because it was first service on my new car. The young fella checking me in was extremely kind and welcoming.
It’s great!! Very happy with service center. I had a small time with Lloyd because it was first service on my new car. The young fella checking me in was extremely kind and welcoming.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
Everything was done in a timely fashion and I felt like things were true and apparent, unlike other dealerships I have seen in the past.
Everything was done in a timely fashion and I felt like things were true and apparent, unlike other dealerships I have seen in the past.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great price and great service. Nothing more can be said. Will continue to bring my car here
Great price and great service. Nothing more can be said. Will continue to bring my car here
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
It is very easy for me to get to from work to drop off and pick up my vehicle when due for service
It is very easy for me to get to from work to drop off and pick up my vehicle when due for service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
I've been using Joyce Honda for about 5 years. I will not go to any other dealer for service or a new car. I recommend this dealer and service department to anyone who may ask me for advice or recommendations. My go to service advisors are Lloyd and Ernesto. Can't say enough great things about these staff members.
I've been using Joyce Honda for about 5 years. I will not go to any other dealer for service or a new car. I recommend this dealer and service department to anyone who may ask me for advice or recommendations. My go to service advisors are Lloyd and Ernesto. Can't say enough great things about these staff members.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
Ernest was very helpful to make sure the car was tended to in a great manner.
Ernest was very helpful to make sure the car was tended to in a great manner.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
I am very disappointed. They cracked my windshield, attempted to give me the car back like that, and didn’t think that I would notice. Luckily, I did not drive my car off the lot before noticing that my windshield was cracked from the “mechanic” replacing my wiper blades. It appears that one of the wiper blades was never replaced although I paid $30 for all blades on my Honda CRV to be replaced. I will never return to Joyce Honda. Time and time again I’m unconvinced by this dealership . I will go to Madison Honda instead.
I am very disappointed. They cracked my windshield, attempted to give me the car back like that, and didn’t think that I would notice. Luckily, I did not drive my car off the lot before noticing that my windshield was cracked from the “mechanic” replacing my wiper blades. It appears that one of the wiper blades was never replaced although I paid $30 for all blades on my Honda CRV to be replaced. I will never return to Joyce Honda. Time and time again I’m unconvinced by this dealership . I will go to Madison Honda instead.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're truly sorry to hear about your experience and understand why this would be so frustrating. We never want any customer to leave feeling disappointed or concerned about the condition of their vehicle. We take situations like this very seriously. Had we known the windshield was cracked after the wiper installation, we would have acknowledged it immediately and brought it to your attention rather than allowing you to discover it yourself. Transparency is important to us, and we regret that this experience did not reflect the level of service we strive to provide. While you were still at our dealership, we had the opportunity to review what happened, determine the cause of the damage to the windshield, and resolve the issue without hesitation. We appreciate you bringing your concern to our attention and are sorry that this experience fell short of the level of service you expected from us. We would also appreciate the opportunity to examine the wiper blades as well. Kind Regards, Erik Matos - Service Manager Joyce Honda 973-361-1396 [email protected]