Reviews
With all the business they do, to add a surcharge for credit card usage seems a bit much. They already charge more than other service centers (but most dealers do) so its salt on the wound to force you to pay even more to use a credit card. The staff is great though, I don't hold it against them.
With all the business they do, to add a surcharge for credit card usage seems a bit much. They already charge more than other service centers (but most dealers do) so its salt on the wound to force you to pay even more to use a credit card. The staff is great though, I don't hold it against them.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your honest feedback. We completely understand your frustration with the surcharge, especially when you already feel that service costs are higher than other options. We want to be transparent that the 3% surcharge applies only to credit card transactions. Payments made by debit card, check, or cash are exempt from the surcharge. We truly appreciate you recognizing our staff—they work hard to provide a great experience, and we’re grateful for your kind words about them. Your feedback about the surcharge and overall pricing is important, and we will share it with our management team. Thank you for choosing us and for giving us the opportunity to improve.
There is no sense of a relationship. Its hard to believe that in 2026 a dealer will still do anything to scam you. I fell victim and will pay but this place is not recommended at all if you have low credit or are a first time car buyer.
There is no sense of a relationship. Its hard to believe that in 2026 a dealer will still do anything to scam you. I fell victim and will pay but this place is not recommended at all if you have low credit or are a first time car buyer.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Excellent experience! The dealer was professional, honest, friendly, and made the entire process smooth and stress-free. Great customer service from beginning to end. Highly recommended!
Excellent experience! The dealer was professional, honest, friendly, and made the entire process smooth and stress-free. Great customer service from beginning to end. Highly recommended!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We really liked how manager Michel helped us purchase our wonderful car. We really like our car. Thank you
We really liked how manager Michel helped us purchase our wonderful car. We really like our car. Thank you
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Good service ,quick response,good staff, good reception area,reasonable price,can refer to others, can get free service coupons
Good service ,quick response,good staff, good reception area,reasonable price,can refer to others, can get free service coupons
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
I recently purchased my second car from Joyce Honda, after loving my 2017 Civic purchase and service also from there. Unfortunately, I needed to explore something less low to the ground and more easy to get out of. While having my Civic serviced, my insightful service advisor took me upstairs to meet ALEX KULIK, who does both pre-owned and new sales. What an unexpected delight! At this point, I was just wanting to explore...percolate...evaluate possibilities. From his first words, Alex was inquisitive about my wants, needs, future thoughts, and we talked at length about options that might address my rather challenging situations. Most importantly, I could see (and we talked about) his: - high integrity - honesty - incredible listening and responsiveness to what I said - patience with all my questions - professionally-personal touches to our conversation - very obvious knowledge of smaller SUV Honda cars and availability - new vs. pre-owned costs and implications - thorough overview of the process for any interests I might have - highlights for financial benefits/reasons to trade-in and stay with Honda - respect for my intelligence & trade value research/homework I'd already done - an explanatory sit-in/explore a showroom HRV; disc of different trim features. I left there in my serviced Civic thinking seriously about a follow-up with Alex for an HRV test drive! Alex continued to be a total stand-up superstar, with all-hour responsiveness, helpful info, and we did our test drive in a pre-owned 2026 HRV EXL already on the lot. I loved it, and despite absolutely no pressure from Alex, put a refundable deposit down that day on that car. Joyce Honda agreed with my researched trade value for my excellent condition, low mileage Civic, projected a very reasonable discounted price on the new HRV (all cash deal), and since I'm a Michelin gal, even worked w the parts dept for a discount on the new Michelins/installation I wanted for the car, storing the other existing tires for me just in case. Alex worked continually to ensure all my questions were answered, and my transaction comfort consistently assured. On the day I picked up my new HRV, he coordinated all the final paperwork and signing, and outside, he sat with me in my new running car, helped with settings and showed me key things before he let me take off the lot. I could go on forever, but let me close by saying that ALEX KULIK IS A TOTAL PRO WHO CARES. He sets the highest standards to invite customers to their best possible curiosity/purchase experience, with no pressure at all. Joyce is lucky to have him on their team, and anyone fortunate enough to do business with him or have him in their life is truly blessed. Thank you so very much Alex.... for everything and for being uniquely YOU!
I recently purchased my second car from Joyce Honda, after loving my 2017 Civic purchase and service also from there. Unfortunately, I needed to explore something less low to the ground and more easy to get out of. While having my Civic serviced, my insightful service advisor took me upstairs to meet ALEX KULIK, who does both pre-owned and new sales. What an unexpected delight! At this point, I was just wanting to explore...percolate...evaluate possibilities. From his first words, Alex was inquisitive about my wants, needs, future thoughts, and we talked at length about options that might address my rather challenging situations. Most importantly, I could see (and we talked about) his: - high integrity - honesty - incredible listening and responsiveness to what I said - patience with all my questions - professionally-personal touches to our conversation - very obvious knowledge of smaller SUV Honda cars and availability - new vs. pre-owned costs and implications - thorough overview of the process for any interests I might have - highlights for financial benefits/reasons to trade-in and stay with Honda - respect for my intelligence & trade value research/homework I'd already done - an explanatory sit-in/explore a showroom HRV; disc of different trim features. I left there in my serviced Civic thinking seriously about a follow-up with Alex for an HRV test drive! Alex continued to be a total stand-up superstar, with all-hour responsiveness, helpful info, and we did our test drive in a pre-owned 2026 HRV EXL already on the lot. I loved it, and despite absolutely no pressure from Alex, put a refundable deposit down that day on that car. Joyce Honda agreed with my researched trade value for my excellent condition, low mileage Civic, projected a very reasonable discounted price on the new HRV (all cash deal), and since I'm a Michelin gal, even worked w the parts dept for a discount on the new Michelins/installation I wanted for the car, storing the other existing tires for me just in case. Alex worked continually to ensure all my questions were answered, and my transaction comfort consistently assured. On the day I picked up my new HRV, he coordinated all the final paperwork and signing, and outside, he sat with me in my new running car, helped with settings and showed me key things before he let me take off the lot. I could go on forever, but let me close by saying that ALEX KULIK IS A TOTAL PRO WHO CARES. He sets the highest standards to invite customers to their best possible curiosity/purchase experience, with no pressure at all. Joyce is lucky to have him on their team, and anyone fortunate enough to do business with him or have him in their life is truly blessed. Thank you so very much Alex.... for everything and for being uniquely YOU!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I have been going to the Joyce Honda Service Dept since purchasing my 2017 Civic from Joyce Honda. They are professional, skilled and proactive, pleasant, always update you if you wait, explain any unexpected needed changes/suggestions well, and have an impeccably clean and organized shop. They also keep excellent service records. May cost more than a good local mechanic if you can find or have one, but worth it every time for me. Always a positive experience. Highly recommend.
I have been going to the Joyce Honda Service Dept since purchasing my 2017 Civic from Joyce Honda. They are professional, skilled and proactive, pleasant, always update you if you wait, explain any unexpected needed changes/suggestions well, and have an impeccably clean and organized shop. They also keep excellent service records. May cost more than a good local mechanic if you can find or have one, but worth it every time for me. Always a positive experience. Highly recommend.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
I have been going to Joyce Honda for all new car purchases and service since 1983. They are excellent. Truly professional.
I have been going to Joyce Honda for all new car purchases and service since 1983. They are excellent. Truly professional.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
smoothest car buying experience ever no hassle our salesperson Maddie provided an excellent experience for us
smoothest car buying experience ever no hassle our salesperson Maddie provided an excellent experience for us
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
All was good as usual. I like being kept up to date on the progress of my vehicle
All was good as usual. I like being kept up to date on the progress of my vehicle
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda