Joyce Honda

We’re sorry to hear that your experience left you feeling this way, and we understand how frustrating it can be to receive repair recommendations for services you believe have already been completed. As this was your first visit with us, we were unaware of the vehicle’s previous service history and the work that had recently been performed elsewhere. Dealerships operate independently and do not share service records, so we rely on the information available to us and the findings of our technicians during their inspection. We would also like to clarify that the recommendations provided were based on what our technician observed during the multi-point inspection. We have photos documenting the conditions identified during that inspection and would be happy to share them to help explain what was seen and why certain services were recommended. The only recommendation that may have overlapped with previously completed work was the spark plugs. Since spark plugs are not visually accessible for inspection, that recommendation was based solely on the vehicle’s time and mileage intervals, rather than a visible condition or a claim that they had failed. We take customer trust seriously and never want anyone to feel that unnecessary services are being recommended. We would welcome the opportunity to review the inspection findings with you, address your concerns, and provide any supporting documentation so you can better understand the recommendations made. Thank you for sharing your feedback. We appreciate the opportunity to clarify our process and hope we can work toward a better understanding.

Thank you for sharing your feedback. At Joyce Honda, we take customer concerns seriously and believe in being transparent about our diagnostic process and repair recommendations. We would like to clarify that an engine diagnostic involves more than simply connecting a scan tool and retrieving a failure code. While the diagnostic trouble code provides an important starting point, a proper diagnosis requires further testing to identify the underlying cause of the issue. Depending on the fault, this may include evaluating fuel delivery, air/fuel mixture readings, fuel trim data, and other engine performance parameters to determine whether individual cylinders or fuel injectors are operating within the manufacturer's specifications. These tests help our technicians determine the source of the concern and make informed repair recommendations rather than simply replacing parts based on a code. Regarding the Check Engine light turning off, this does not necessarily mean the original problem has been resolved. Your vehicle's onboard computer continuously monitors engine performance and runs self-checks during specific driving conditions, known as drive cycles. Depending on the nature of the fault and the results of these monitoring cycles, the light may turn off temporarily even if the underlying issue has not been corrected. This is why diagnostic results and supporting test data are important when determining the appropriate next steps. The $215 diagnostic charge covers the technician's time, testing, and expertise required to investigate the concern and identify the recommended repair. We understand that customers want to know exactly what they are paying for, and we regret if our explanation of the diagnostic fee and findings did not meet your expectations. We appreciate your feedback because it provides an opportunity for us to improve communication and ensure our customers understand both the work performed and the reasons behind our recommendations. We would welcome the opportunity to discuss your visit with you directly and review the diagnostic findings in greater detail. Thank you for giving Joyce Honda the opportunity to address your concerns.

Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you experienced during both visits. We especially understand how important your seat positioning is when you have a sensitive back, and we recognize how upsetting it must have been to have to spend days getting everything adjusted comfortably again. Our goal is always to leave our customers' vehicles as we found them. However, certain repairs and services may require technicians to adjust the seat, mirrors, or other vehicle settings to provide the necessary space and access to work safely and properly. We understand that this can be particularly difficult for customers with specific comfort or medical needs, and we should make every effort to minimize adjustments and return everything to its original position whenever possible. We also apologize for the communication issues regarding your part and appointment, the extended wait time, and your concerns about the vehicle's safety features being turned off. These are not the experiences we want our customers to have, and we understand why they left you frustrated. We appreciate you bringing these concerns to our attention. Your feedback is important to us, and we will use it as an opportunity to reinforce the importance of communication, respecting our customers' vehicle settings, and returning vehicles with their features and adjustments properly restored whenever possible. Thank you for your feedback, and we sincerely apologize that we fell short of your expectations.

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda