Reviews
Convenient location to where I live now. Usually go Millennium Honda in Hempstead NY for servicing eventhough I live in nj.
Convenient location to where I live now. Usually go Millennium Honda in Hempstead NY for servicing eventhough I live in nj.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service from both Alex and Danny. They courteous, explained everything to me, of which I'm very grateful.
Excellent customer service from both Alex and Danny. They courteous, explained everything to me, of which I'm very grateful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Straight forward, Friendly, and accommadating. It was a pleasure purchasing a vehicle with Joyce Honda.
Straight forward, Friendly, and accommadating. It was a pleasure purchasing a vehicle with Joyce Honda.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Service advisor said I needed services the were already done on my last service visit. He did not check my service history and blamed the technician, Otherwise, my service was fine.
Service advisor said I needed services the were already done on my last service visit. He did not check my service history and blamed the technician, Otherwise, my service was fine.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
I asked about the shuttle no one instructed that I should write my name on book,
I asked about the shuttle no one instructed that I should write my name on book,
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- Buying process
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback and for giving us the opportunity to serve you. We're sorry to hear there was confusion regarding our shuttle process. We understand how frustrating it can be when expectations aren't clearly communicated. Your comments are appreciated and will help us improve our communication, so future guests have a smoother experience. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience on your next visit. Best, The Service Team at Joyce Honda
I had an appointment, but I had to sit on my butt for two hours waiting for a simple oil change. It was a complete waste of my time.
I had an appointment, but I had to sit on my butt for two hours waiting for a simple oil change. It was a complete waste of my time.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback, Rolfe. We sincerely apologize for the extended wait and understand how frustrating it is to spend two hours waiting for what should have been a routine oil change. We appreciate you giving us the opportunity to address your concerns. Please contact our Service Manager, Erik Matos, directly at 973-361-1396 or [email protected]. Erik would appreciate the opportunity to speak with you personally, learn more about your experience, and work toward making this right. Thank you again for your feedback, and we hope to have the chance to restore your confidence in our service.
Had purchased a 2007 Accord. Great car, good experience. Looked at GMC and Ford, but came back to Honda and found a pre-owned Pilot, which I eventually purchased with a trade-in. Liked your personnel, no high-pressure sales pressure. Used to be in industrial sales, so I appreciated no pressure. Laura and Darwin are a good, winning team! Thank you! Charles Parr
Had purchased a 2007 Accord. Great car, good experience. Looked at GMC and Ford, but came back to Honda and found a pre-owned Pilot, which I eventually purchased with a trade-in. Liked your personnel, no high-pressure sales pressure. Used to be in industrial sales, so I appreciated no pressure. Laura and Darwin are a good, winning team! Thank you! Charles Parr
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Lloyd was extremely kind and professional. His positivity and energy was so lovely at my early appointment. I was very impressed by his customer service! My wait time was quick and the waiting area was clean and quiet. Overall a very pleasant experience.
Lloyd was extremely kind and professional. His positivity and energy was so lovely at my early appointment. I was very impressed by his customer service! My wait time was quick and the waiting area was clean and quiet. Overall a very pleasant experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
The customer service was exceptional. Very nice, accommodating, and made the whole buying experience a pleasure.
The customer service was exceptional. Very nice, accommodating, and made the whole buying experience a pleasure.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Always professional, accommodating, honest. I've been buying Honda's since I could drive, and Joyce Honda provides premier service on all levels. So glad they are in my home town!
Always professional, accommodating, honest. I've been buying Honda's since I could drive, and Joyce Honda provides premier service on all levels. So glad they are in my home town!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda