Joyce Honda

Good service experience and professionals, good outcome all the time based on many years of experience

Rolondo was the perfect sales associate.. Wasn’t too pushy, knew the product and was helpful in answering any questions we had. Something the dealership needs to work on- not making this whole day affair. We arrived at the dealership around 11am and didn’t have the sale wrapped up until 5pm. Also, with all the fees associated with buying from the dealership an $895 dealer fee seemed unreasonable.

We got our Honda Odyssey through Leasco from Joyce. We have been having an issue with the driver window since we took delivery and they have not resolved the issue yet and we've been trying the get it taken care of since the week after we received our car. The following email was written on February 15th after much back and forth and we haven't heard back since: Just following up again. I'm sorry that you're in the middle of this, but I would have expected the issue to be addressed and resolved at this point. It's been three and a half weeks since we received the car and that's three and half weeks of a car with a window that doesn't work. The window is currently stuck in the down position, its 35 degrees outside and it's supposed to rain tonight. I did my part (I shouldn't have had to do that with a brand new car to begin with) and took it to the Honda nearest to me, and as we discussed, I was told the door is no longer under warranty because of the tracking device sticker that was placed in the window. Whether the door was or wasn't touched by the dealer is irrelevant, because it doesn't work. Again, I'm sorry you're in the middle of this, but I didn't deal directly with Joyce. I offered to make it a little easier for the dealer to have my parents drive the loaner here tomorrow, and they will bring this car back to NJ. I haven't heard back about that yet, and if the window doesn't go up, which sometimes it eventually will, they won't even be able to drive it on highway. Please let me know what the plan is ASAP. Thank you At this point it's completely unacceptable that the issue hasn't been taken care of and we'll need to get Honda and a Lawyer involved. This can't be the first time Leasco has been the go between for a car that was being delivered to Long Island. We should not have to get the car back to NJ to be taken care of. It should be taken care of for us.

Very kind staff. Made it easy to see the cars and take out a lease or financing option

Easy online scheduling. On time service. Clear communication. Helpful service dept, front end office support & shuttle driver. Overall positive experience!

Kayla Palomino went above and beyond made my entire car-buying experience smooth, stress-free, and enjoyable.Outstanding customer service!! I am very happy with my purchase 😁

Good service usually. Well organized shop. 3 percent credit card surcharge is a deal breaker.

Can I make. I didn’t have to wait that long for service. I had my brake fluid changed, and my transmission fluid changed. The service advisor that I had was so nice. He remembered who I was. He was friendly. He was courteous, and he even remembered that he had told me that he was giving me the discount even before I even asked the whole experience was enjoyable, and I will be coming to Joyce Honda again for service.

Lloyd was great, friendly, courteous and knowledgeable.. He was also thorough in his explanations of thte issues at hand.

Employees Very nice. Charging a 3% fee for using credit card is terrible customer service & charging $100 over the going rate for a battery at a local mechanic is a rip off, but I was desperate for a battery.