Reviews
Ernest was very helpful to make sure the car was tended to in a great manner.
Ernest was very helpful to make sure the car was tended to in a great manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I am very disappointed. They cracked my windshield, attempted to give me the car back like that, and didn’t think that I would notice. Luckily, I did not drive my car off the lot before noticing that my windshield was cracked from the “mechanic” replacing my wiper blades. It appears that one of the wiper blades was never replaced although I paid $30 for all blades on my Honda CRV to be replaced. I will never return to Joyce Honda. Time and time again I’m unconvinced by this dealership . I will go to Madison Honda instead.
I am very disappointed. They cracked my windshield, attempted to give me the car back like that, and didn’t think that I would notice. Luckily, I did not drive my car off the lot before noticing that my windshield was cracked from the “mechanic” replacing my wiper blades. It appears that one of the wiper blades was never replaced although I paid $30 for all blades on my Honda CRV to be replaced. I will never return to Joyce Honda. Time and time again I’m unconvinced by this dealership . I will go to Madison Honda instead.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're truly sorry to hear about your experience and understand why this would be so frustrating. We never want any customer to leave feeling disappointed or concerned about the condition of their vehicle. We take situations like this very seriously. Had we known the windshield was cracked after the wiper installation, we would have acknowledged it immediately and brought it to your attention rather than allowing you to discover it yourself. Transparency is important to us, and we regret that this experience did not reflect the level of service we strive to provide. While you were still at our dealership, we had the opportunity to review what happened, determine the cause of the damage to the windshield, and resolve the issue without hesitation. We appreciate you bringing your concern to our attention and are sorry that this experience fell short of the level of service you expected from us. We would also appreciate the opportunity to examine the wiper blades as well. Kind Regards, Erik Matos - Service Manager Joyce Honda 973-361-1396 [email protected]
Dealership and salesman was really nice. Jonathan, not so much. He seemed like he was annoyed to help us every time.
Dealership and salesman was really nice. Jonathan, not so much. He seemed like he was annoyed to help us every time.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Great sales & service help, my wife test drove 4 different cars & Michael was of great help
Great sales & service help, my wife test drove 4 different cars & Michael was of great help
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Best service center of any dealership. Trust and dependability are two words that come to mind. Mike P was great, kept me informed throughout the process and explained everything my car needed in a way I could understand. Eric Matos excellent, makes you feel comfortable and listens to your concerns
Best service center of any dealership. Trust and dependability are two words that come to mind. Mike P was great, kept me informed throughout the process and explained everything my car needed in a way I could understand. Eric Matos excellent, makes you feel comfortable and listens to your concerns
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
Alex was awesome to work with and so was the management will definitely highly recommend to anyone in the market to get a car!
Alex was awesome to work with and so was the management will definitely highly recommend to anyone in the market to get a car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I came in to renew my lease and Ben was great! Everything went very smoothly, and I never felt pressured or rushed. The entire process was easy and stress-free. Overall, it was a great experience, and I truly appreciate Ben's professionalism and helpfulness.
I came in to renew my lease and Ben was great! Everything went very smoothly, and I never felt pressured or rushed. The entire process was easy and stress-free. Overall, it was a great experience, and I truly appreciate Ben's professionalism and helpfulness.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
John is very helpful, experienced, professional and nice person. He represents Honda, that’s why I’ve bought three cars from Honda.
John is very helpful, experienced, professional and nice person. He represents Honda, that’s why I’ve bought three cars from Honda.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
I enjoy and trust Joyce Honda in Denville. I have purchased 3 Honda CRV's and I'm very happy I did.
I enjoy and trust Joyce Honda in Denville. I have purchased 3 Honda CRV's and I'm very happy I did.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda
Service department was excellent other than waiting on hold and trying to get somebody for a long time after that it was smooth sailing. Their phone reception work needs a lot of help.
Service department was excellent other than waiting on hold and trying to get somebody for a long time after that it was smooth sailing. Their phone reception work needs a lot of help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda