Joyce Honda

I am a returning customer, and unfortunately, this experience was very disappointing compared with my first purchase from Joyce Honda in 2023. At that time, we had an excellent experience, largely because of our fabulous salesperson, Rolando, who was professional, knowledgeable, and exceptional throughout the entire process. This time, however, our experience with the Finance Department was very different. We were initially told that we were pre-approved based on the advertised offer. My husband and I both have credit scores in the mid-800s, so we were confident that we would qualify for competitive financing. Once we began working with Efrain in Finance, however, the situation changed. We were told that we would need someone else to apply for the loan in order to obtain the vehicle we wanted. We were also presented with a monthly payment that increased from approximately $250 to $389—an increase that amounted to roughly $9,000 over the course of the financing. We found this extremely concerning and felt that the financing process was not transparent. Rather than continue with an arrangement we were uncomfortable with, we went to another nearby dealership. Within less than three hours, we were driving away in a brand-new vehicle, and the entire experience was professional, straightforward, and respectful. We truly felt valued as customers. It is unfortunate that our second experience with Joyce Honda was so different from our first. I would encourage customers to carefully review all financing terms, compare offers, and make sure they fully understand the numbers before signing anything. While I still appreciate the excellent service we received from Rolando in 2023, our recent experience with the Finance Department has unfortunately left us questioning whether we would return to Joyce Honda again.

Everyone at the dealership was friendly and knowledgeable. New car purchase was completed within 1-2 hours.

I have been using Joyce for 25 years. Thank you for helping me. The staff listen.

Michael Douglas was my service advisor and did a great job letting me know what I needed for my CRV Hybrid. I had additional questions too and we was able to help me out to go through any issues and concerns again.

Extra caution because the price goes up as your vehicle goes up for repairs , way more than the quoted price. It’s wayyyy cheaper and better than Paul Miller who I find most rude and obnoxious and extremely expensive. Run from Paul Miller to Joyce Honda service center please

Lloyd took a very personalized effort in attaining my needs in servicing my vehicle. I would certainly ask for his assistance when my vehicle will be serviced again in the future.

Ernest is the best ever advisor. We love him! And we are delighted with his service and integrity!

Lloyd and everyone at Honda were very helpful, and accommodating. They answered all my questions and attended to the car’s issues.

I recently purchased a new Honda from Joyce Honda, and I couldn’t be happier with the experience. From start to finish, the process was smooth, professional, and stress-free. A special thank you to Giancarlo Sotelo, who was outstanding throughout the entire purchase. Giancarlo was knowledgeable, patient, and genuinely committed to helping me find the right vehicle. He took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable and confident in my decision. At no point did I feel pressured, which made the experience even more enjoyable. The entire team was friendly and efficient, and the customer service exceeded my expectations. I absolutely love my new Honda and would highly recommend this dealership, especially if you have the opportunity to work with Giancarlo Sotelo. Thank you for making what can often be a stressful process such a positive and memorable experience! 🚗🎉

I've been a customer of Joyce Honda since December of 2018 and have always been very satisfied with the degree of attentiveness and service that I have received and recently brought my cousin to buy a used CRV from their inventory.