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Toyota World of Newton

(977 reviews)
Sales hours: 7:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 7:00am–9:00pm 7:00am–7:00pm
Tuesday 7:00am–9:00pm 7:00am–7:00pm
Wednesday 7:00am–9:00pm 7:00am–7:00pm
Thursday 7:00am–9:00pm 7:00am–7:00pm
Friday 7:00am–9:00pm 7:00am–7:00pm
Saturday 7:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

Reviews

(977 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota World of Newton from DealerRater.

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The best car expeience in a long time

I, like most people where reluctent to enter a car dealership. I was pleased to find out that my car salesman ( Jr ) was very helpful and not pushy. i will be back there to purchase my car. Jr had gotten me all the information i was looking for in a timely manor. I also recommend this dealership to all who are looking for an incrediable car experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello - Thank you for your kind words. We appreciate you for taking the time to review our dealership. Satisfying customers is our number one priority, and I am so glad to hear that JR was able to meet and exceed your expectation. We truly value your business, and we look forward to your next visit to the dealership. Thanks for choosing Toyota World of Newton, and welcome to the family! -Ron Bachta, General Manager

nice and easy buying process

purchased a new camry no nonsence treated very well john decicco was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Janice - Thanks for your feedback. We really appreciate your review. John is great to work with, and I am so glad he was able to help you through the buying process. It was a pleasure doing business with you, and we look forward to your next visit to the dealership. Congratulations on your new Camry, and welcome to the Toyota World of Newton family! -Ron Bachta, General Manager

Today I bought my dream car

Yep, today I bought my dream car.. and had a great experience at Newton Toyota.. My salesman, John DiCicco, was fantastic.. He knows his stuff.. he is honest and no nonsense.. I totally recommend anyone who is buying a car to go try this place.. You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello - Thank you for taking the time to review our dealership. We really appreciate your kind words and positive feedback. John is a big asset to our team, and I am so glad to hear that he was able to help put you in your dream car. We truly value you as a customer, and we look forward to doing business with you again in the future. Congratulations on your new purchase. Enjoy! -Ron Bachta, General Manager

Very knowledgeable and explained everything

Greg shone was very courteous to my needs and specifications in finding a new car for me. I purchased a green Toyota corolla and I absolutely love it. The process was very smooth and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello - We really appreciate you for taking the time to review our dealership. Your feedback is very important to us. Greg is awesome to work with, and I am so glad to hear that he was able to help you through the buying process and make your visit to the dealership an enjoyable one. We pride ourselves on offering the best customer service possible, and I pleased that we were able to exceed your expectations. Thanks again for choosing to do business with us. We look forward to your next visit. -Ron Bachta, General Manager

Great service

Thank you Newton Toyota and Shaun Hynes for the great service and our new Rav4. Thank you again we are very happy about it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Carrol - We really appreciate your feedback. Thank you for taking the time to share your experience with our dealership. We truly value your opinion. I am so pleased to hear that Shaun was able to make your visit an enjoyable one. We look forward to working with you again in the future. Congratulations on your new RAV4! -Ron Bachta, General Manager

Great staff

The best experience I have every had. The sales person Choe Faro and the entire staff were the best. They did everything they could to give me a good price and what I needed. Never before did I have such great service. I actually had a good time with them so friendly and willing to answer and stupid questions I had. I would hightly recommend going to Toyota of Newton for a car. Helen Rein

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Helen - Thank you so much for taking the time to review our dealership. We really appreciate your honest feedback and your kind words. Your opinion really does matter to us. Chloe is a big asset to our team, and I am so glad to hear that she was able to make your visit to the dealership an enjoyable one. Thank you for choosing to do business with us. We look forward to working with you again in the future. Congratulations on your new vehicle! -Ron Bachta, General Manager

Wish I had the money to buy a new car!

I would love to buy one of your new Toyotas but I'm about $7500 short :(

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I can?t say enough positive things ...

I can?t say enough positive things about Toyota of Newton. I drove over two hours to Central New Jersey from Philadelphia to purchase my Highlander at this dealership. This is saying a lot because there are multiple (over 5) dealerships within 15 - 20 minutes from where I live. The reason for that was the exceptional service and price they offered. Specifically, I negotiated a trade in of my convertible and purchase of a Highlander (Dennis D. is a Superstar). The staff is incredibly knowledgeable, responsive and professional. We felt like a valued friend/customer versus a number (our experience at other dealers) with everyone we dealt with, from our first visit to picking up the vehicle. In short, I offer my highest recommendation to Toyota of Newton and would go out of my way to buy a car from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate your great review of us, Paul. Thanks so much for choosing Toyota World of Newton! - Ron Bachta, GM

Truly Exceptional Service

Chris - You have done a Truly Exceptional, Perfect "10", job working with us. We were extremely impressed by your professionalism, friendliness, and patience in helping us buy our Toyota Prius. We highly recommend you, Dennis, Spencer, and Brian to our friends. Your overall customer service was Outstanding and we are not just saying that. We were extremely impressed! Thanks for all of your help!! You have made our experience of purchasing a car an enjoyable one!! Thanks and we are loving our Prius. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your great review of us! Enjoy your Prius! - Terri Boscia, Customer Relations Manger

Inept and Dishonest

I am not one to flame a company or individual in a public comment, but long story short, this is the most ridiculous sales team I have ever encountered. They are liars and they assume you are a moron. My friend who is a former car salesman, and was with me at the time, said he has never seen a sale go that badly. We had a deal over the phone, needless to say it fell through, however words cannot do justice for how pitifully things went thereafter. Don't waste your time, especially if you are coming in from a distance like I did!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Kris- Thanks for taking the time to leave a review with us. I do apologize that your experience with us was unsatisfactory. We aim to treat our customers with great respect and fairly. I would like to address your concerns directly so that we may improve on our policies and weaknesses in our team. Please feel free to contact me at your convenience at TBoscia@toyotaworldnewton.com or (877) 857-7952. Terri Boscia, Customer Relations Manager